New Norwalk Nails & Spa

A nice place. I come in expecting to be serviced by a technician, especially when they are free, but ⁹⁄₁₀ times it’s a man or someone who does the pedicures. They’re both fine, but the technicians are much better. I don’t come here often because of it.

I was going to give this place 4 stars but my gel manicure lifted and started peeling after just 4 days. I went in to get it re-​done and they redid it with no hassle. Prices are reasonable and staff is friendly.

Very upset with the service I received this week. In the past this place has been top notch. Now if you’re not getting one of their outrageous spa pedicures you’re not getting good service. I will add that there are two Hispanic women on staff who do an amazing job and are very welcoming to everyone!

Everyone was really friendly and my nails look great. They were so sweet to take me so close to closing and didn’t cut my massage short. It’s clean, but nothing fancy.

The worst experience I have ever had. First the guy files my nails unevenly, then forgets to put the clear coat on first so he had to start over then after doing the gel and having it dry I notice that half of my nails aren’t even painted fully. Worst place I’ve ever been and will never ever go again. Banana nails is the only place in Norwalk capable of doing great nails and they give you free coffee or tea!

Do not go to this nail place. It’s dirty, run down, quite a few undesirables make up the clientele and the staff is unkemp and terribly rude. The chairs are torn and old, they don’t clean their tools and there is no waiting area, They rush through the manicures and their prices are no better than anyone else. I will never go back. I brought 4 girls with me and requested they all sit together. If they needed us to wait, they should have said something, we would have waited. One person was ignored when she asked if someone was going to do her nails. They pretended they did not understand or speak English. Trust me, they know exactly what you’re saying and speak English perfectly. Everyone one understands the language of money, Unilocal and Facebook. They started each girl, not at the same time, didn’t bother with one of them until I said something and threatened to leave and not pay. Then he tells me I should have made an appointment. I specifically asked, when we walked in, if they could take all of us at the same time. He said not a problem. Don’t blame the customer for your shortcomings. Never going back.

Worst set of tips!
I went in enthusiastic about getting a set of tips put on seeing as I haven’t done it in years but that feeling went away very quickly!
I went in with my friend around 12pm on Wednesday and had to wait almost 30 mins for either of us to be seen despite the fact that two employees were walking around…
I started off with one woman named Coco who was answering phones nonstop. When she went to ask me the length I wanted she directly ignored me and cut them too short. Then she left and decided to do another client and leave me with someone inexperienced who had to be interrupted by yet another to finish filing my nails…
Long story short it took 3 people to complete the job and it came out looking despicable!
The color had streaks and was see through and the tips looked like I already needed a filling and were uneven and square despite me asking for rounded corners.
My friends pedicure came out nice but that is the only upside. I had to take the set off when I got home because I was too embarrassed to walk around with it on. I will not be going back and warn those who decide to try it out

It’s my first time go in here and I did a regular manicure. It only took 15 mins and Cleo did that for me. I have to say they don’t treat customers so good that I felt like sitting there along for a while. No smile at all. Doubt if I would go there again.

I tried this salon for the first time and loved it. It is very clean and the prices were very reasonable. I got a spa mani/​pedi ($ 35) by Nicole. She did a wonderful job and was very thorough. She also did a beautiful job painting my nails-​not all nail technicians do a great job, so I was very happy with her. We chatted while I was there and she even gave me a coupon for $ 5 off my next appointment! I will be a repeat customer!

Clean salon. I was very happy with the manicure done by Mayra. She is a lovely person who was happy to accommodate my preferences. Price was $ 10.
Will definitely return — polish has lasted nicely. The salon was quite busy but everyone was personable and courteous.

Let’s face it, a manicure/​pedicure isn’t really that difficult… There are only a certain number of ways to shape your nails. But with that said People look at your hands.
Unfortunately on a Monday afternoon the place was dead– I requested a manicure., «cloe», was my manicurist.
«Pick a color», «I would like them buffed» I said. Cloe retorted «five dollar more» so I shrugged my shoulders ok. Cloe, was completely put out, & annoyed. Not quiet sure why. Everyone has a bad day right?
Then she started to shape them by squaring them off. «Ok?»
“Could you soften the corners? More natural” Cloe completely dismissive & annoyed– rude… but she half heartily fixed them. I was in & out the door in 20 minutes. An incredibly uncomfortable 20…& my nails look bad.
So much for friendly, happy, quality service. There are too many salons, to bother with rude!!!

I am never coming here again. I gave them 3 chances and the last time I visited was the worst.
First, I called to see if they were busy and I was told they were not. So I made an appointment for myself and my mother to come get a manicure. Upon arriving I see that they are PACKED. We then had to wait nearly 45 minutes to be taken. Why bother having me make an appointment. We were getting up to leave when Coco nearly chased us back inside.
Once finally in a chair, it took about an hour and a half to finish our Gel manicures. Both of the ladies that were doing our nails got up at least twice to tend to other customers because they were working on more than one person at a time.
I asked for an eyebrow wax afterwards which was a huge mistake. I have been getting my eyebrows waxed for almost 20 years– I would say I’m a pro. NEVER have I had this happen to me. She applied the wax and I could barely feel it. It was not hot at all, just sticky. She proceeded to repeatedly rip the wax off my skin and it wasn’t catching any of the hair. She peeled layers of my skin off. She then proceeded to tell me it was my fault because I waited to long and the hair is now too long to wax. WHAT?! Absurd. I left burned and I am still scabbed a week and a half later.
There were many other unhappy customers that day as well. A few left, a few complained and it made for a very stressful and awkward environment.

Good service and reasonable prices. I got my eye brows waxed there for $ 7. The place is clean and they did a good job. This is my sister’s go to place for pedicures since it’s close to home. Seems solid.

oh how I love and miss this place! I’ve been going there for couple years and was never disappointed. They do such a great job, and make you feel welcomed and know your name. Selina, Coco and Steve are my favorite, I love them all. UV gel is the best, they can do it perfectly. Prices are very resonable. They charge tax if you pay with credit card, and no tax if cash. I miss you guys!!!

i went here at valentine’s day for a pedi and mani. The place was clean and simple.
The price isn’t bad at all for me. Their mani cost $ 20 and mani cost $ 10, but if you have them together, I believe it was $ 27.
I got a upgrade one for my pedi which was $ 25 and with the mani that I paid $ 35 for it.
Let me tell you that is a good prices (for me at least, I normally pay $ 43 for both).
Of cause, they don’t do too much for you with that price, but if you just want to have your feet and hand done and colored well, then you can go there.
Not a bad place to go at all.