Hertz Car Sales

Had a good experience with Thai Nguyen, very friendly, I did a hertz rent 2 buy here with a 2015 Ford Mustang and traded a car in, they offered a fair trade in value, and made the process very quick, the cars have some minor flaws that can easily be fixed and I was aware of beige buying (fair tree life on rear tires, plastic panels on interior need to be fixed by ford, and some minor swatches that can easily be fixed) for the price it was fair. I would definitely recommend I didn’t feel like they were out to get me. My only complaint is hertz corporation called me today the eating legal action on my voicemail if I did not return my rental car that I just purchased 4 days ago, patently this was a mix up in the computer system but still.

No haggle and will work with «not optimal» credit.
After shopping around for two days we stopped in at Hertz. We were greeted by Linker (sales). He walked us around the lot broke everything down for us.
Gina (I think that’s the finance manager) was diligent in working with the banks to get a manageable down payment and lower monthly rates.
Bobby (branch manager) was cool. Let’s just say he made our paperwork process a bit more enjoyable:)
I was very pleased with the buying process and happy with our professional service.

The salesman who claimed he was a financier (but was actually the manager) made comments about my shirt, my age, would not do a credit check, which is what normally happens, no matter what i said, cause he looked at me and believed that I couldn’t afford to buy a 9,000 dollar car. He was very patronizing, kept calling me «little girl» and kept saying I didn’t know how «this business worked.» I was flabbergasted by his comments. I had cash in my saving account to purchase the car that day. The internet also provides anyone with enough information on how to purchase a vehicle and how «this business works.» I asked for at least print outs of payment options — they were literally advertising this as an option at two other dealerships at the time. I understand if your dealership doesn’t do that, that’s fine but his response was to laugh at me, point to me to his coworkers, and say «did you hear her? Honey no dealerships do that. Ever» I explained to him that a coworker who worked in the teamsters union informed me to always ask for that. He told me that didn’t make any sense. He continued to refuse to check my credit. I asked him point blank — I can purchase this car, how do I purchase this car. He literally said «you can’t.» On the wall was a poster saying ask us about our warranty, take a copy home. I asked for a copy of that, he said «we don’t print things out here.» I pointed to a printer behind him and he shook his head and pointed to his coworkers again. I then pointed to the sign above him and he took a pamphlet for roadside assistance, and threw it at me in front of me on the desk. My boyfriend called so i answered it, briefly told him what happened, gave the phone to another dealer, and he simply asked them to run my credit. They immediately said «yes sir» and asked for my drivers license and to fill out a form. I was so insulted I left. I sent in a complaint to Hertz corporate. I couldn’t do my job at the time cause I was an assistant and could not make deliveries. I paid a lot of money for Ubers and Lyft rides just to get to work. All cause some asshole wouldn’t sell me a car cause of the way I looked. Hertz’s answer — we are sorry but we won’t tell you how we handle this issue cause of legal reasons. Basically a sorry but not sorry. It’s a very polite way of saying they can technically completely bury this situation. Their employee discriminated a person and they don’t feel it’s their responsibility to inform them how they handled the situation or even if they handled the situation at all. They legally don’t have to take any responsibility for their actions because of «corporate legality» they placed in their company. Not the law. They placed. To protect themselves. I tried reporting them to the better business bureau but they do not handle civil rights or discrimination issues.

worst experience ever i went here 3 weeks ago to rent a car which i was not able to due to my credit but whats even worse that they ran my credit without my permission the guy said he only needed my social to keep it on file just to find out that was a lie he just wanted to run my credit, i went to xpress auto rental in downey they did not run my credit and had me in and out within 15 minutes

I went to Hertz in Norwalk to buy a car for my daughter March of 2015. We got a great deal, loved our salesperson (Thai Nguyen) and the entire process was very easy. It has been about 9 months and now the car has not been starting well and it feels like it is stalling. We took the car to the Kia dealer today only to find out that there is a major problem with the fuel pump to the tune of 880.00! My daughter was extremely upset especially since she is a full time student who works part time and does not make much money. She makes just enough to pay for her car, her insurance, and is left with very little spending money. The Kia dealer blamed Hertz for not updating the ECU unit it the car and stated because of that an unnecessary strain was placed on the fuel pump. I called Hertz and spoke to Bobby and he listened to my problem and was very sympathetic to my daughters situation. Bobby assured me that he and his staff make every effort to make sure the cars they sell are well maintained and that they pass inspection before they are sold. Bobby immediately stepped in on my behalf and called the Kia dealer directly! Unfortunately warranties do not cover this kind of thing so there was going to be some costs but Bobby was doing his best to work with the dealer to make sure those costs were reduced and he even offered to help us pay for half of the repairs. Now keep in mind neither Bobby or Hertz was under any obligation to help me rectify the situation or pay for any of my costs. But as Bobby explained to me they take great pride in taking care of their customers and making sure that they are treated fairly by doing everything they can to help. Well Bobby and Hertz were outstanding! I truly believe because Bobby took immediate action by contacting the dealer and was aggressive on my behalf it made all the difference in the world! I am happy to say that the dealer has decided that they are going to give my daughter a new fuel pump labor included and waive the entire 880.00 charge! I am very thankful to Bobby, he was absolutely amazing! I cant say enough about the outstanding service Bobby and the staff have given me. It is great to work with someone with such high standards, ethics and integrity! I highly recommend buying a car from them!!!

Customer beware, They are liars. They gave me a carfax report that said no accidents. There were two minor accidents that showed up on the DMV report. Hertz hide this info and they are wrong.
I haven’t had this car a year and kept having minor issues, the electric windows needed new switches. That they replaced twice and it still do not work continuously. The wind shield wipers will automatically come on without turning them on. This car is a joke and so is Hertz.

By far the easiest car buying experience I’ve ever had. Decided to purchase a used vehicle through Hertz because of their lower mileage and better warrantee then you find at most dealerships.
Did my research online, found the car I wanted showed up at the dealership and asked the salesman to see the SUV. Took it for a test drive and made the decision to buy.
Gina in finance took great care of me. Showed me everything I was eligible for, any service option additions and that was it. There was no smoke and mirrors, no closers, nobody trying to pull a fast one over you. I was out of there quicker than at any other dealership I’ve been to.
If buying a used car would I recommend buying from Hertz? Absolutely. I feel so much better driving a used car that had to always be in tip top shape and comes with a great warrantee versus buying a used car from a dealership that could have had tons of previous problems since they take all trade ins.
Great price. Great customer service. No pressure. Can’t go wrong with that.

Just got a great deal on a 2014 Corolla L series. Salesperson Patty was most helpful. Great car. She allowed us a 2 hour test drive to our mechanic in Signal Hill, who though it was a great car also. Patty was very patient, efficient and helpful throughout the process, which had us at the dealer from about 11:30, getting out a 2:30 — less the two hour test drive, it was really very quick with reams of paperwork. All the staff, Bobby & Angelina, I believe, were similarly helpful No complaints, plus the price was right, plus we got free Hertz points,
though I’m not sure how to cash them in.
Note to corporate: allow staff to put up personal photos, whatever so we can get to know them better. I believe it’ll stoke sales. Not that they complained, I just noticed. Looks like a warden’s office place.

Ruel was very helpful throughout my car buying experience, I definitely preferred shopping here at a no haggle dealership. The prices were low and the quality of the cars were great. (: thanks for my Toyota Yaris.

I was looking at 2014 Toyota Camry for months. Patty was helping me out. The first time I went to look at the car and it had open beer bottles in the car and scratches on one rim. A couple months later I went back to look at it. Again Patty helped me. And when I test drove the car it was on EMPTY, there was a service light on and reeked of cig and had no keyless entry as specified online. I felt like I kept getting the runaround so I didn’t sign anything n walked out after being pressured to sign papers. I had a horrible experience at this Hertz in Norwalk but they have great prices so I decided to look at the Hertz in Torrance which carried the car I was interested in. My experience there was AMAZING! Conrad has great customer service skills and I loved the car and bought it there!

I bought a car very recently from Hertz Norwalk. I dealt with a women named Patty. She was unprofessional, rude and condescending. The car had heavy scratch marks on the front bumper and hood. when I came out to inspect the car. Patty had deliberately told me to park the car in the shade to inspect it. She told me the scratch marks were bug marks and to not worry about it. After inspecting the car when I came home I saw the actual damage. So I brought the car back and one of the maintenance employees confirmed the scratches and that they would paint it. Brought the car home to find that they did not color match the parts. unfortunately I would not recommend this establishment.

I got a 2013 Mazda3 and Doug help me finance this vehicle but there were issue with it like dents and a torn backseat pouch which both could be fixed. What bother me the most is that the Tags on the car where from Feb 2015 and Its June which is 4 months. He said the DMV will mail them and the current tags are good for 90 days. After well It’s September now and I still haven’t received my tags from the DMV. I’ve been pulled over by the police 4 times already about having expire tags. I called Doug twice about this and said that it should be in the mail.

What a great experience. They were very honest and upfront. Great prices and super good service. They all worked together during a very busy time. Our daughter is so happy. Chana was super helpful and patiently waited for my husband to arrive to finish the paperwork. We will definitly buy from Hertz again. They are straight forward and honest.

Bought a 2013 mitsubishi lancer here in April 2015. The buying experience was smooth and they didn’t try to up sale or push outside financing. During the test drive a maintenance light was on that said it required service. When I came back with a check to pick it up the light was still on. Also before leaving the sales man I was working with Chris Knighton tried to pair my phone to the cars bluetooth system. There was an issue and we were unable to do so. I told him that I wanted it in writing that both issues needed to be fixed. He wrote up a «we owe» order for both issues. I took my car to Sears in cerritos where they tried to fix both problems. They were able to fix the maintenance light but not the bluetooth. I notified Chris and he said he would find a place to fix this issue and let me know. After checking on the status a few times by email with Chris the issue is yet to be resolved. Lately my emails have gone unanswered. My next step will be to contact a supervisor. 2 stars only because their vehicles are decently priced, otherwise 1 for service. If you are going to purchase a vehicle here make sure all issues are resolved before you get the car or get it in writing so at least you have some backing for cases like mine. I will be demanding the issue be fixed or further action will be taken.

Great experience at hertz in Norwalk and I feel it’s because of our sales person, Channa. He was very patient and informative. It’s easy to feel like you can’t trust people in car buying situations but I did not get that vibe at all here. Having purchased a few cars previously I’d have to say this was the best car buying experience And I wish I would have purchased my other cars here. Great prices, great customer service and great selection. You must know going in that they are previous rental cars so the cleanliness is not what you’d get at most places so just be sure to check it out well prior. I had to wipe the dash and consoles with lysol wipes after we purchased it but I didn’t mind because we got a great deal. I did my research and this place offers the most bang for your buck, not many frills but all in all a great deal. One other down side is most of the cars are around 50k miles so the warranties have run out or will run out which In comparison to other dealerships is not so great. Hertz offers 12k mile warranty which is nice but doesn’t last too long. I purchased a car that is affordable to maintain so I’m not too worried about the warranty but if you are looking into a German car it may be something to take into consideration. Happy shopping ask for Channa !

If you go here, ask for Channa (CW). He helped us when we were buying our 2013 VW Tiguan and was so helpful and patient. He was knowledgeable and really pleasant to work with. Can’t recommend highly enough! Really fair prices and we got a great car.

I had heard of CarMax but a friend of ours told us to check out Hertz when my husband’s car of 12 years finally stopped working. We were on a budget but needed something reliable for the long drive every day to LA. We went to several places before going to Hertz and found that the prices were much better and the sales staff was very helpful at Hertz. A gentleman named Channa helped us out and he was very knowledgeable and not at all pushy! I can’t reiterate that enough, as I hate shopping for cars because of the pushy salesman. He showed us several cars and had us test drive a few to narrow down our choices. We ended up getting a Nissan Altima and we are very happy with our purchase and the quality of service we received from Channa and the entire staff at Hertz Car Sales.

Everything is great until you pay. Then you are no one. Channa, who I purchased the car from, refuses to give me a spare key and keeps telling me to call «Nathan» for a «good deal.» Shady and not a good deal at all. Any problem I have the response is the same, «sorry I can’t do anything.»
If something is wrong with the car have them fix it ON THE SPOT. Trying to get them to put clips in the very loose bumper from a previous accident (when the car was a rental) and am now being LIED to. «I never said we would fix it someone else must have told you.» I only spoke to 2 people my entire time there: Channa and the manager Josef. Extremely disappointed as I thought for sure everyone would be just as helpful after purchasing the car. False! Keep away!

Do not buy a vehicle at this place. They lie about getting your rental reimbursement back they keep you waiting for it for over month and then ask you to call an 800 #.When we purchased a vehicle of Chris knight we were told the oil had been changed an a few days later the light turned on. They also said it had new breaks and now the breaks are squeaking!!! Stay away for this place, they blame it on the fact that they don’t have a manger and give you the run around. Worst customer service ever!!! I wouldn’t even give them a star but I had to otherwise my review wouldn’t have posted.

My boyfriend bought his car here after a long search, and we had a great experience! Greg was very kind and personable and made the whole process worth it.