Edible Arrangements

The absolute worst. I ordered a 24 count box of fruit to be delivered to a friend and she only received half. Mistakes happen, my friend was fine with the 12. I call the store to simply ask for a refund and the girl says ok she’ll put it back on my card. I wait a week or so because I know sometimes it takes the bank a while for it to go through. Still nothing. I call the store back and the girl puts me on hold for 8 minutes, then she says «we had a card put aside somewhere for you but we lost it «what does that mean? Was anyone going to call and let me know and what is this card you speak of? I asked for a refund not a gift card. She said she was going to give the manager my number and he’d call me. I waited 2 hours and received no call. So I call edible arrangement headquarters and the man was very nice and helpful, and he called the store and seemed to have straighten them out. He told me the refund amount id be getting and it’d be going back on the card. I hope this is the end of it because I do not want to call back or deal with them ever again. No one in the store appears to know what they are doing. I love edible arrangements but would never order from this particular store ever again.

I frequently go with Edible Arrangements when sending a gift in lieu of flowers, and I sincerely regret ordering from this location. Not only did they «forget» to include the balloons and teddy bear I ordered for the gift delivery, but the strawberries included in the arrangement were well past their prime. Consumer beware!!!

Edible Arrangements is usually my go to for gifts I know will please, but if it comes from the Norwalk location it leads to nothing but a headache.
I ordered a dozen strawberries for my Mother, to be delivered on Mother’s Day, which you do pay an additional fee for. The driver called me after 1 attempted delivery to let me know that no one was home and that he would attempt again later that day. Fine.
I called back later that afternoon, around 4pm and the driver answered his phone rather rudely. I asked if he had delivered the strawberries and he said no… so I asked if he attempted a second time and he said he hadn’t even though he assured me he would. I asked him why and his response was, «listen lady, I’m off work now so I don’t know what you want from me».
I called the Norwalk location and they were gone for the day. So my mom didn’t receive the strawberries I had specifically wanted to get to her ON Mother’s Day.
I called the Norwalk location again today and after explaining my situation, the woman on the phone finally agreed to refund me for the delivery charge only after I asked she do so.
Overall a really big headache and there are plenty other delivery services with better customer services. I won’t be going back to Edible Arrangements, specifically this location, because of this service.

We were gifted with a large and they gave us a small. This to me is thievery. Do not trust them.

Overpriced and under-​served customer service.
Ordered for Easter delivery — 2 days late already and counting.
Customer service between website and store gives run around — without accepting responsibility.
No apology, restitution or staff willingness to take responsibility