Caliber Collision

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does great work and they have exelent customer service. Unfortunately we have had to use them for 2 different autos in the same month (yea it was a bad month) but both times they were so awesome not only with their work but also with their comunacation updates on our autos progress.
I hope we don’t need to use them again but if we ever do have another accident this is the only place I would bring my car for professional repair.

I can only say great things about all the employees. I was treated with respect, kindness and all very professional. Especially Brian who kept me well informed with the progress of my auto and had it ready just as he said. Great customer service I will recommend and return for business if ever I need.

Without reservation I highly recommend Caliber Collision for any auto repair you may have. The staff at this facility — and the Santa Fe Springs facility — are friendly and very professional. I was informed of the status of my car repairs on a daily basis. I had a rental car through Enterprise, with whom Caliber works closely. When my car was ready it was late afternoon and a Caliber employee actually brought the car to my house and took the rental car to their facility for return to Enterprise the next day (they informed Enterprise this was taking place, so there was no charge to me for an added day). Can’t tell you how pleased I am with the entire experience! Thank you Caliber for the great repair work and fantastic all around service!!!

5 Stars for actual vehicle workmanship — had vehicle work done twice at this Caliber Collision in Norwalk — Very good work — vehicle looked brand spankin new… just hop in, bump the volume, cruising the scene with a gangsta lean.

Had my vehicle fixed at Caliber Collision Norwalk and they were awesome. From the front office staff to the techs in the back they all had great personality and my car came out great. My service writer took great care of my vehicle and helped keep me informed every step of the way. I will go no place else but to Caliber. They set a standard higher than any other body shop. Don’t take your car anywhere else but here.

Do not take your car here! I was rear ended and my car ended up being totaled. I had my car taken to this shop thinking that I was going to get great service. When I received the estimate from my insurance company, they had significantly reduced the value of my car based on the assessment that caliber collision did. I contacted that insurance company for months trying to get the appraisal of my car increased and was not having luck. I finally talked to the dealership where I purchased my car and had them send me the details on my car including all of the upgrades that caliber collision had left out of the evaluation of the car. My insurance company quickly increased the value of my car, but I felt incredibly frustrated that caliber collision had done such a poor job valuing my car. I wonder if they even truly looked at my car. I will never take my business here again.

The customer service at this place is great. Carlos kept me updated in a timely manner. The work they did on my vehicle was fantastic. The presentation when I went to pick it up was impressive. I would definitely recommend this place to my family.

Great experience, very good customer service. Brian Guijosa was very helpful and friendly.

Great experience, I came here to have the rear quarter panel and rear door repaired on my 2009 Camry. Their work is really good, they matched the paint flawlessly and it looks perfect. They also have really good customer service skills, everyone was really cool and made me feel welcomed, they even gave me a ride to the car rental place. I feel bad that I can’t remember everyone’s name and that I didn’t do the survey they emailed me, because they deserve a good review.

The second I walked in to Caliber Collision I was greeted by Vhidi with a nice smile! She explained the complete process of how my van was going to be repaired through the insurance process. Next up is Brian! This kid also walked me through what would happen, like ordering parts, giving the insurance updates about the van and the time it would take to be repaired. It did take a couple days longer so he let insurance and rental co know himself! it took about 10 days and I never had anything to worry about! When they finished the van Brian had his guys wash it and wax it! When I picked up the van it looked like it just came off the show room floor! Now back to Vhidi, she was the one to wrap it all up with some paperwork to sign and sent me off with her nice smile and in a flawless looking van!
GREAT job Caliber Collision!

Awesome service great service people just picked up my girlfriend Honda HRV and dealt with Brian Guijosa and he has the very best costumer and was very on point and professional will be taking more of my vehicles to him and the outcome of the car was looking fresh off the lot A+

I had some unfortunate luck with my car within the last few months. But fortunately I’ve found this place! I was helped by Brian. He is amazing, patient, knowledgeable, and understanding. He provided superb customer service. I appreciated how he provided me status updates with the progress of my car repair. He made everything super easy. If you need any type of repair work, ASK FOR BRIAN!

I had side damage and back damage done to my vehicle. The work and paint job was great. the paint matched and customer service was great. I believe the person that I spoken with name was Brian Guijosa.

Did an excellent job repairing the Subaru after we were sideswiped. Our paint is a metallic pearl and I had concerns about the new paint matching but the repair is seamless. On time and well done. Good job. We’ll be back.

Huge thanks to Sandra, Virdi, and Charlie. Virdi handled me from start to finish and after a small bump in the process her and Sandra did everything to go above and BEYOND my expectations! If I ever need body work again, I will definitely be back! Thanks for all you did for me! Awesome company and I am a proud customer.

Let me tell you guys, after getting into a stressful traffic collision, (that wasn’t my fault yet I had to pay the deductible) it was a great relief to know that my car was getting the best fix! Not only did I receive updates on the status of my car, when I got it back it was clean inside and out! The staff is extremely friendly and they stayed a little over closing time to give me a chance to get it after my dad got out from work to drive there and pick my car up. You get what you pay for and more!

I have had some really horrible experiences with shops I’ve gone thru with other insurances. I didn’t expect much customer service satisfaction but I was totally blown away by how awesome and helpful they were !!! (All of the staff)
I worked directly with Eric he was a huge help; kept me updated with everything that was going on. Also worked with my extremely busy schedule !
Definitely recommend this location to any of you looking for a positive smooth experience !
Mercedes G.

Awesome customer service! Both Charles F., who was my service advisor, and Bryan G. Helped me to get my car repaired, and it didn’t take long at all, when I took my car, the next day it was ready, and the job was well done, to perfection, like nothing ever happened to my car. I would definitely recommend anyone to this auto & body shop, they really do commit to customer satisfaction.

I brought my Chevy Astro in to get repaired after it was while parked. While it was in the shop I had them fix some minor dings and dents. Charles helped me out and wrote up the estimate. He was thorough and keep me updated at to status of repairs. I got it back in just over a week. Charles dealt with insurance company and took care of all paperwork. All I had to do when I picked it up was sign for the insurance work and pay for the extra I had done and down the road I was in my new looking Astro. Happy Happy Happy.

I was so happy with my service at Caliber Collision. Everything was set up easily through my insurance. They sent me text messages updates on the progress of my repair. They also delivered the car to my house when I was unable to pick it up easily. Everyone was very friendly and helpful. Overall it was a wonderful experience.