Alpha Cleaners

This one star review is based off of a total of at least five visits to this dry cleaners. I personally can’t stand reading one star reviews from a single visit at a place of business because I understand how different employees can shape the experience and how many other factors (traffic, popularity, waiting time, coverage, labor expense, etc;) are out of a businesses’ hands. I’m talking about the kind of people who complain about In-​N-​Out because of the drive thru line.
Anyways, of the five visits to this dry cleaners, at least four of them have been positive. They usually get the barbecue stains out and do an amazing job pressing shirts. Unfortunately the fifth and final visit came courtesy of the following situation:
I brought in six shirts and a pair of pants at 8am on Monday morning. The guy promised they’d be ready by Wednesday. I show up Thursday, everything isn’t ready, so I give them another day and show up Saturday morning only to be given the wrong shirts after waiting over 30 minutes. Nobody is in line ahead of me and the same guy who has helped me in the past is nowhere to be found. Finally, he brings six shirts and one pair of pants but one of the shirts I brought is missing. Instead, I have a different color than what I brought and the guy won’t believe he made a mistake. I describe the brand and color and even point to the shirt that I brought and he still won’t budge to check and see if I’m right. That did it for me. How the hell would I know the brand, size, and color and be lying? Not to mention the fact I could have taken someone else’s shirt if I didn’t notice that one of mine wasn’t included. After some more ramblings on about «tickets» and what «tickets» were on what shirts I finally got everything fixed and took off to work.
I know there is no business that is perfect and there are many things out of your control. That’s why I didn’t shout or make a scene. I just won’t bring my clothes here any longer or recommend it to anyone else.