Kohl’s

Okay… So I’ve never been a big Kohls shopper, neither am I a fan of writing negative reviews, but my last visit was interesting.
While I was in the dressing room I overheard a group of employees exchanging stories about «crazy» customers and complaining about the shoppers. I get it, there’s crazy people on planet Earth… But as a fellow past retail employee, if you have something bad to say 1. Don’t say it at all or 2. Keep that talk for the break room where other «nice» customers won’t hear it.
After posting this review I was contacted by the store manager, and she expressed her concern. Hence I’ve updated this review. That gives me hope about their customer service and showed care. Again this was my first visit in a while, so it could have just been a bad day. I cannot speak for the consistency of their floor etiquette.

I’m pretty disappointed in my experience at this Kohl’s today.
How many times have you made a big Kohl’s purchase only to come home and have a 30% off coupon waiting for you in the mail? So you bring your stuff in and do a return and re-​buy to get the 30% off credit, right? Tried to do this today but received nothing but attitude from the young lady in customer service. (I was so upset that I forgot to even look at her name tag).
I brought everything with me so all they had to do was do a return then repurchase vs. them having to key in each item number. She was like «I can’t do anything without having to return everything and that will take a while» as she’s giving me major attitude and staring at the people behind me in line. I mentioned that I’ve had to do this before and haven’t had a problem, but she just rolled her eyes and huffed and puffed like I was ruining her day. Being that I had just packed my toddler in the stroller with snacks and toys and made the trip in, I started to get pretty upset with her attitude and said «ok, well I’ve never had anyone give me a problem like this before so I guess I will have to take it somewhere else.» Then she said «well it will take time anywhere you take it so I guess I can help you here.» And I said «ummm, no thank you.» Then complained to a manager. But even the manager said «I know who you’re talking about and I will talk to her because that’s not right» but it’s not like she said «come with me and I will help you.» She just let me leave the store angry & upset after doing nothing to help me. I have NEVER had any problems before at this store or any other Kohl’s before.

I live right by this kohls and Ive come to this kohls for years to it to get everything I need. I’ve never had a problem in the past, the workers are really nice and helpful. But today I had a problem. I went to return 2 leggings that I purchased last week and I lost the receipt, so i figured they can just give me store credit because I was buying some other stuff. So I stood in the customer service line for about 15, when I got to the counter the lady told me I needed an id or drivers license to get my store credit. I asked if I could show my school id and they said no. And I remember that about a year ago I returned a shirt and I gave them my student id, and I had no problems. So when the customer service lady told me no, she also said that I can use a state or license. I told the lady that I just turned 16 so I don’t have a state Id or license. She said that I need to come back with someone who has an license or id. So I asked why cant I just ask anyone in the line behind me to show their Id for me. The lady then told me that then the store credit would be for the person who shows their Id! This is when I got upset. Then I told her that it doesn’t have their name on the credit and that they don’t ask for id’s when you use your store credit. She said I understand but we can’t do that. So my point is, if I knew all of this, I could have either had a parent come in with me, or I could have found someone in the store who was willing to help me make this easy return. All of this trouble and ridiculousness for $ 30! REALLY??? So then I said thank you and I’ll be back with a parent another day and went on my way. Then I asked another worker if a manager was in and he was so kind and got her right away. I believe the managers name was Candice and she came out very fast and was really nice. I explained to her the whole situation (pretty much everything written above) and she said the same thing as the worker at the customer service counter told me. I really don’t understand why it has to be only by state id or license. I could have shown them my school id with my picture and they could have punched in my name on the computer, and that would be more efficient. I am really disappointed at this awful experience especially since I spent over $ 200 just now buying my little sister clothes.

Went to this kohls and asked an older lady
At the jewelry counter «excuse me where would the cosmetics be» and she turns around so upset that I just interrupted her staring at the cash register and says «over there» as I was walking away she mumbles «Excusing me». Ok??? To me customer service means a lot and I probably won’t be back.

I wanted to find a pair of shoes and I went to Livonia store way back from my office. Unfortunately, the particular model was not available there, but associate who assisted me (Mrs. Eve) spend time and located it at the Northville branch. I was able to purchase the pair I wanted even after 5 days thanks to their outstanding customer service. I also love shopping at Kohl’s especially to get cash back certificate
and their return policy.

I like Kohl’s because they have an excellent credit program that provides good discounts for the majority of their items. They also have a fabulous return policy that is quick and efficient.
The clothes are organized well, and has a good selection of clothes and housewares. I’ve shopped at Kohl’s dozens of times and every single time I walk in, I am usually greeted with a smile. And every single person I’ve asked for help when I need are so happy to help!
I definitely recommend this place to anyone who’s looking for a good deal!

This khols is pretty clean and the employees take care of you and khols has nice clothes and shoes for good prices they just don’t seem to get new stuff in expect for maybe once a year and everything seems to look like everything else

I have to thank Cheyenne for helping us tonight. Yes, it’s 1am and kohls is open 24hrs until Christmas. We bought some items around 8:30pm and realised long after getting home that we had been charged three times for one item. So, we headed back, figuring it would be better to sort it out earlier rather than later. Our original cashier was still there and took us back to vouch at the Customer Service desk, with Cheyenne. At 1am she was in good humor and made it all easy. Thanks for great customer service! Couldn’t believe how many people were there shopping at this time…

Good store, I went on a Sunday and it was staffed appropriately without you have to wait a long time to check out. It doesn’t seem to be as big as some of the other Kohl’s in the area but kudos for having several friendly and helpful employees that are really eager to help you without being pushy.

I’m obsessed with Kohls, but what I’ve noticed is that no two stores are alike. Each carries a variety of different inventory from various brands. What I like about this location is they always have the latest fashions from my fave designers like Jennifer Lopez and Lauren Conrad! The checkout lanes are only bad around the holidays and the Kohls return policy is stress free!

I love Kohls primarily because of their incredible customer service, especially their online service. In a society where customer service has truly gone downhill they are superb! I won’t bore you with all of the different examples in which they’ve demonstrated their skills, but it’s been great every time I’ve had to contact them.
As for Kohls it’self…it’s crap shoot as far as what you will find. With the exception of the Novi location (my favorite), the other Kohls (Northville, Westland) seem disorganized, chaotic, and messy. You will find racks and rack and racks of mismatched clothes, can’t find sizes… there’s no room to move around (don’t even think of bring a car into that mess). They clog up the narrow isles with HUGE, OVERFILLED shelving units. They also need a better selection panties. Your choices are: pre-​pubescent, sluttish teen, or granny panties…
Now with saying all of that, I love the selection of clothing. I just want it organized and less clutter. I’m impressed with some of the styles that they carry. I look for good deals on towels, bedding, kitchenware and frames.
NOVI has the best Kohls!

If you can stomach long check-​out lines and a near-​total lack of service, Kohl’s offers some cheap prices on coats, shoes, and clothes.
But if you are at all claustrophobic, beware KOHLOCITY: the state of being overcrowded with merchandise which seems to close in on you from every direction.