Sears Watch & Jewelry Repair Services

Very nice people. Mark and Mary are both very helpful people. Reasonable prices and great service. I had my screen replaced for my seiko and it looks absolutely great. They also polished it for me so it is as good as new. Service is typically quick.

I brought my watch in for a battery change. I have had the watch for 6 years and it is a Seiko, water resistant to 50 meters. I never take this watch off. I shower with it, do the dishes, etc with no problems. Two days after the battery change, I noticed condensation under the watch face and when I turned the watch around, I noticed that the gasket was pinched between the metal on the back. The watch went back to the store and the guy replaced the gasket, dried the watch, and resealed the watch for free. Watch is working as it did before with no leaks now. Overall, the service was fast and reasonably priced ($ 22.50 for a battery with a 5 year warranty). The guy made an honest mistake and he repaired his mistake at no extra charge.
Extra points for him being nice to my son.

I just came from this service repair and if I could give r more than 5 stars I would. Mark, the owner, was more than friendly and accommodating. I came in for a watch resizing and at first he said it was $ 10 and as I went to pull out cash he asked if I went to school and asked me questions about my major after I said I went to CSUN. He then went on to tell me that the service was on the house! I even tried giving me at least a tip but he wouldn’t take it. I would definitely come back and recommend this place to other people! He even gave me some chocolate :) He made my day after a stressful day. Thank you Mark!

A jewelry store across from Sears recommend that I see Mark to get my watch checked out. Mark took very good care of my watch. I appreciate how they tried very hard to revive it, so that I don’t end up spending for new parts. Mark and his staff are very friendly and they made sure that I was satisfied with their service. I recommend this place.

Mark and Beta are the dynamic duo when it comes to watch consulting and maintenance. They are (always) honest and their work reflects (that). Will continue to give them business as long as there’s a watch on my wrist.

Went to this place yesterday and really appreciated the kindness and friendliness of the people working. Got my watch fixed in a few minutes and didn’t overcharge me at all. Great place to go to repair watch and jewelry.

Amazing Job! Mark is very friendly and gets the job done right. He fixed my watch in a short time frame He is not hesitant with your request. He does what is asked. I will definitely will be returning to him when ever I need any jewelry fixes or watch batteries. I highly recommend!

Went To Daniels Jewelry store I needed a battery for my watch they sent me to this place And Mark I remember this guy from Daniels. I Bought my wife’s 25^th wedding anniversary rings From Mark. Mark Fixed Both My Wife’s Watches in And Out in 5 Mins. I just Happened To ask Him about a Chipped Diamond in one of Her rings He said He Could Fix it WOW This Dude Hooked it Up and They Looked Great Him and His Crew Cleaned And Did SomeThing Else She was So HAPPY!!! You Have Taken care of All My Rings and Watches for Over 11 Years This Is a Life Time Friendship
I’m A Lifetime Customer
Go See Mark You Won’t Have any regrets he will take care of you every time the guy don’t know what NO means!!!

I am very happy & thankful with the great service I received. They were able to repair my glasses within reasonable time. Mark is the person who helped me. He was very nice & helpful, that he even offered a bottle water & some chocolate because I looked a little drained & stressed that day. I definitely would come back for any of my repair needs.

Brought a watch to be repaired last year and they fixed it perfect. This time I wanted an old Seiko Dive Watch fixed and when a local place couldn’t find a way to repair it I brought it here. Just got it back today and it looks great! Not going to bother with anyone else anymore. Just take your watches here. You’ll be very happy you did.

I was completely satisfied by Mark’s professionalism & honesty. He under promised but over delivered on his work performance not to mention his reasonable fee for his services. I would highly recommend him and I would say I am a customer for life

Best Jeweler in town! ! Mark and his staff our AWESOME! Came looking to get the stone on my wedding ring repaired and never thouht I would get such Great, Friendly and Fast customer service AND Delicious Chocolate. This is diffinltly my new jeweler…

I’ve been coming here for years! This place is awesome and very affordable! I love them and the staff are super nice. Service and repairs are quick. I had four necklaces that need to be repaired, I dropped them off Saturday, and by Monday morning they called me and said my jewelry was ready! Wow, how quick! I recommend this place to all my friends and family… Ask for RIGO, he’s AWESOME

I went here saturday night 20 minutes before they closed because my watch’s crystal got shattered somehow at a party the night before. I was expecting to just drop it off and probably come get it within a few days. To my surprise, when they saw it, they told me they can do it within 20 minutes even though they are trying to close! Hung around for a bit and my watch’s crystal was replaced quickly and professionally for only $ 30! Highly recommend

I came by to appraise an engagement ring I had purchased from an online seller to confirm authenticity. Mark walked me step by step in confirming the diamonds, ruby and carat of the ring and he was super amazing and knew exactly how to test each part. Great customer service!

I ordered an ID bracelet for my nephews first birthday and got his name engraved. I ordered it online from Things Remembered and when I went to finally pick it up it wasn’t anything like how I expected it to be. Plus they forgot to engrave the toy blocks that I chose and paid extra for. the bracelet itself was so big and heavy, there was no way I was going to give it to my nephew. So i went to Daniel’s Jewelry, bought a gold plated ID bracelet and needed to get it engraved. This was on a Saturday night and my nephews birthday was the very next day. The lady who helped me at the jewelry store told me to go to Sears. She said they have a Jewelry Repair shop inside and that they would do it for me by the next morning.
Well, i went to Things Remembered first to see if they could do it for me considering how unhappy I was with their product and service. They of course said no. So i went over to sears and sure enough there he was. The man who made my day. Mark not only did the job for me in 15 minutes, but he only charged me $ 20.Things remembered charged me $ 30 for the bracelet and $ 50 for the engraving.
This place is all about customer service and i definitely walked out of there with a smile on my face and a very satisfied customer.

Wow! Talk about efficiency. I came in to change the battery on my watch and was in and out in less than 5 minutes. These guys are professionals that deliver high quality service. They listen to your needs and get the job done right the first time around.
It’s only my second time here, but rest assured I will return again and again.
Service: ⁵⁄₅
Professionalism: ⁵⁄₅
Efficiency: ⁵⁄₅

Had such a great experience here today! The owner, wife and staff were all so sweet to my daughter! I went in to get my watch battery replaced and it was so fast and easy! They even gave my daughter her first watch and she was so excited! She hasn’t taken it off since! It’s nice to know a great place to go to get jewelry repaired, etc. I highly recommend them to anyone in need of repairs, watch battery, etc. Thanks again and we will be back for sure!!!
Jana

Great guys, great service.
Beto and Mark are amazing guys. Fast, friendly, and always aim to please.

First time here, brought my watch in for a buff and new battery. Customer service was great and fast. Prices are reasonable and affordable. Please check them out when jewelry needs to be fixed!