Renaissance Imaging Center and Northridge

So the first time i tried making an appointment for an X-​ray of my back they told me I didn’t need an appointment… Okay that’s fine walked in got my X-​ray done I was rushed in like if they were supper busy Or something what irritates me the most was that I have a spine injury that I can’t even bend over much to take off my shoes and the guy who was taking my X-​ray rushed me then asked me what’s wrong I told him and then still was rushed …
2^nd time i came I had to get my Mri done for spine called to see if I need an appointment the girl over the phone was so rude it was like she hated her job or something I believe her name was Ritta not sure anywho I tired to make an appointment and she said she only had 1 available that was in June were in the beginning of May? For real I asked if they had anything sooner she said rudely that’s the only thing I have upcoming do you want the appointment or not. Called again some els answered this time she was very nice told me they were fully booked if I’d like I could call back to see if they were any cancellations said ok kept the appointment I had already .
The day of my appointment came in it was 8pm or so checked my self in waited to be called in had the most grumpiest guy maybe he had a long day I don’t know. Walked in told me to change into a gown did so. Let me tell you I’ve gotten an mri done els where and was treated pretty well and didn’t leave with anxiety … As I’m going to lay down I’m kind of struggling like I have a spine injury he asked me if I wanted a pillow I said yeah sure get a pillow gives me ear pieces to block the sound I didn’t recall this but okay put them on puts me all the way in he starts «in the most worst voice ever he tells me» (I’m guide you threw this) in that voice I wanted to jump out and run of all the noise the machine or whatever you call it was making sounded like I was stuck in a box with no holes to breath at a construction sight and then to hear his voice all seriousness and I don’t want to be hear. The minute I could get out the I jumped out changed and left with my inhaler in my mouth asked if I was okay didn’t bother saying anything haven’t had an episode of anxiety in forever never again at least a happier person next time

I came for an ultrasound and was told the wait would be about 45 min. I waited an hour in the outer waiting room and then I waited 40 min in the inner waiting room before they asked me to undress and change into a gown. After changing I waited another 15 minutes before they took me for two minute test. Sometime in all this waiting I complained to the office where i was told there was an influx of patients. This is not an answer. It is insulting. Patients should never be kept waiting two hours. They told me they would send the results to my doctor. I have my doubts about this too. The last time they never did send the imaging to my doctor even though I called two days before my doctor’s appt. and they told me they already sent it. When I got to my doctor, he had not received the test results. I will go somewhere else next time.

Start to finish, amazing service, courteous staff, specially «Sam» a true gentleman with a big smile and ready help, makes you feel calm and comfortable.
Job well done, I would recommend every one 110%.
Thank you

Twisted my ankle again and needed xray before seeing ortho specialist. I went on Saturday afternoon and they got xrays of both ankles for comparison. I like their waiting room, it’s really cool! I guess that is so you forget about the dreaded medical imaging that will soon be happening… or, they’re trying to make you forget about it, which is nice. I was in and out of there in about 15 minutes. And thankfully, the tech this time was not a smoker.

Better than most diagnostic centers. Wait is still a bit of a problem, but much better than most. They make the wait more comfortable.

Such an incredibly happy place! They gave me such great service and it was clean and quick. The place feels really well run, organized and prompt. I traveled across the country from Thailand just to get a study here and they were so helpful and informative and caring of my health. I recommend this place to everyone and will continue to use their service. Thank you for your professional care!!!

Had to take my daughter in for an xray friday evening and she was terrified. The guy at the front desk was super quick at checking me in. A guy named kevin introduced himself to me and my daughter and said he would be doing the xray. He made me and my daughter feel very comfortable during the xray and we were done in less than five minutes. Kudos to kevin and renaissance for a quick and painless experience!

I just wanted to update my previous review. At first I didn’t have such a pleasant experience with scheduling my CT scan. But after posting my initial review I got a call from the director I believe her name is Claudia and she made up from my previous experience she honestly went above and beyond to fix the error shes was nothing but simply AMAZING !! She really cares and takes her job seriously. Having been myself in the health care field I worked almost 10 years for on of the Providence Hospital in the ER. I could of only wished the directors and management could of been like her. AND trust me I’ve seen my fair share of bosses she really cares and wants every person who walks through their door to have the most wonderful experience possible since I could imagine for many is a nerve wrecking experience. I can see how they could get busy but for me I was In and out and their receptionist Sofia was soooooo sweet as well. Parking is also great both times I found parking in front of their building. Overall I recommend them to anyone. They have my business I will definitely go back since they offer a wide range of different procedures CT Scan, Mammograms. X– rays e.t.c. Overall I highly recommend them
Happy patient

I had an MRI done by a tech named Steve. He explained everything that was going to happen, was very courteous and put me at ease. I can’t speak for the rest of the staff, but this guy was fantastic.

I got an MRI done here recently and had a great experience. Checked in, waited only a couple minutes, then was called in and got it done. Everything was quick and easy. Place is very clean and classy. Staff was very helpful and accommodating. I had to reschedule a couple of times and they were totally cool about it.

Unfortunately this place is extremely unprofessional. Hung up when I was on hold twice AND gave me false information several times. I’ve been trying to get my X-​Ray for 3 weeks now.

I came here for an ultrasound in my leg for blood clot. I was late because it was my first time here and I went to the hospital in the other building next to this building by mistake from my naps directions. I did call in advance to notify of my tardiness with a sincere apology. The receptionist was incredibly rude and disrespectful, making sure she showed how angry she was that I was 15 minutes late. She said I need to reschedule as she shook her head in major discontent and used an extremely condescending tone with me. Once she realized that my ultrasound was time sensitive, she made a big heavy sigh and said, «wait, we actually HAVE TO TAKE YOU. This is a very sensitive ultrasound» and continued to shake her head in discontent. I said «I will gladly reschedule or go somewhere else if my tardiness is too much a burden and is going to upset people». She said «No, we HAVE to take you.» She angrily ripped off a piece of paper and condescendingly ordered me to sign it, as she stared at me like I was some idiot. I wish I had this interaction on video! This made me very uncomfortable to be there and the only reason I stayed to be serviced by them was because it was for a possible blood clot in my leg causing swelling.
When the technician took me back to give me the ultrasound she was nice to me. I told her how rude Esmerelda, the receptionist, was to me and she looked back at me and told me that she has a reputation for being rude and that I’m not the only one who has complained about her. I was referred to the manager to file a complaint about Esmerelda. I feel sorry for anyone who has to work with her. It is ruining their business as I have read a few other reviews all about how terrible she is.
I will change the star rating and my review, depending on how they handle this situation and my complaint with the manager named, Claudia.

Still love this place! I went today for a yearly mammogram and a pelvic ultrasound. Checked in and was called back for the ultrasound 10 minutes later. The ultrasound tech was very nice, It was just extremely awkward when I was asked to undress from the waist down and she stayed in the room though. No curtain for separation or privacy. She just went to her computer and did some work while I was undressing and draping. I’ve never had this happen anywhere that I have worked or been a patient of. The more awkward part was after the exam when I had to get dressed. She still never left the room. After I dress, she walked me down to the Mammogram dept and had me sit outside the room and said someone would be right with me. Well, she never even looked inside the room to check to let the tech know that I was sitting outside waiting. About 10 minutes later, the Mammo tech came out and saw me sitting there and apologized because she had no idea I was there waiting. It wasn’t her fault, the Ultrasound tech just didn’t communicate. Other than that, it was a great visit. Mammo tech was very fast, professional, and accommodating, AND she had a curtain in her room for privacy while undressing. Parking is free with validation. I was in and out in less than an hour, and having had two tests, that was awesome! Maybe because the Ultrasound tech never stepped out for me to dress and undress, it cut back on time. LOL. I will still recommend this facility and come back. It is 100% better than Northridge Diagnostic across the street.

Had a biopsy with John Lin MD horrible bedside manner the local anesthesia did not take but he seemed too preoccupied with getting done and moving on to his next appointment didn’t care at all that I was in pain. Showed no care or concern for me as a human being.

Don’t go here. scheduler has no idea what she is doing. Was on the phone for 15 min trying to get an answer for how much an mri was going to cost afyer being on hold for 20 min. Her best answer was. I don’t know, I really don’t know. That was pretty much her answer for about 6 questions that I had to scheduling an mri…
They probably need to have a script written for them, wait maybe they do, it says «I don’t know».

Definitely recommended for walk in X-​rays! I’ve only been here for that but I’m sure the other services are excellent as well. The front office was the nicest I’ve ever met and created a good atmosphere. The x Ray tech was also great he really put me at ease and made me comfortable… thanks guys!

This is A Highly clean and welcoming environment. Staff members are friendly and the wait is minimal. Although, it would be the cherry on top if They had that coffee station available all the time. Otherwise, they are great!

For the parking they are going to give you stamp for validation (you have to ask front desk) and it’s going to be free.
They are nice and on time.
The place is looking clean and safe too.

I had a very negative experience at this place. I’m a female Intersex person and they get referring to me as if I was a male even though I specified my sex in the paper work. My ID says female, why do they ask for an ID if they don’t care for what’s on its.
I was there for an MRI and I explained to them that I recently had a surgery and needed to wear a compression garment and that I would need help getting back into it. The girl told me that she would have the MRI tech help me after the procedure. She didn’t even give me a chance to say anything else when she turned around and left in a hurry. When I saw that it was a man, it told him that I would not have a man help in the dressing room. I sat at the waiting room waiting for someone to help me but no one came. She didn’t care. I suppose she would not kind being helped to change clothing by a man, but I think that most women would. And it seems that the tech never notified anyone that I needed a female to help me. Eventually I changed myself and with a lot of pain I managed to put the garment back on. I was in pain for a couple of days afterwards.
Since I was in pain I didn’t bother waiting for the disk and told them to mail it to my doctor’s office along with the report. A couple of months later my doctor’s assistant told me that they had never received a copy of the MRI disk.
On a previous visit I was having a diagnostic mammogram done when one of the girls walked into the room without knocking on the door. She excused herself and left. It didn’t really bother me but it makes me wonder if they have a habit of walking into a room where they know that there could be topless women and not knock on the door before walking in? If the door is closed in the mammogram room, there must be a reason, don’t you think?
Even though I’ve had a total of two mammograms and one MRI at this facility, I will never go back to this place. I will avoid it like the plague. As a medical professional I can say that they are unprofessional and it seems not to be able to communicate effectively with each other to address the needs of the patients. They are in too much of a hurry to get you in and out. there are other options for imaging out there. If you go to this place,

My check in time was at 4:45 for a 5 pm appointment. I got called in at 4:58 and was walking out with parking validated by 5:15. Despite this being such a busy time for them, they got me in and out super quick with great, friendly and professional service. Tiffany did my ultrasound and I loved that she made me feel really comfortable and even chit-​chatted with me during the procedure. I’ve also gotten an MRI done here before and even during that procedure they did their best to make me feel as comfortable as possible.
Super clean and looks brand new inside.
Tip:
They validate parking