Ortho Mattress

Andy really helped us out when we were not sure about different mattresses. He explained the differences and what was best for our needs. I have hip and back issues, and his suggestions led to us making a purchase. If you need a new mattress, this is a great place to go Thanks!

Awesome customer service for this picky customer! We needed a bed for my Sr. Mother and Cliff was extra patient and helpful in every way. I would recommend their product, customer service as well as price match ability. I will come back for sure!

My wife and I went to purchase a new mattress and adjustable base to replace our old Sleep Number bed. Our first stop was Ortho Mattress. We were welcomed into the store by Cliff. He was very patient with my picky wife. He was very helpful and considerate. He showed us several different mattresses and explained the differences between each one. In the end, my wife was very happy! We didn’t have to look anymore!

This is my 2^nd trip to Ortho, we purchased an Ortho club plush full for our son a few months back from Cliff. We had a wonderful experience again, when we purchased our Serta King bed from Richard. I would highly recommend buying from either of these very knowledgeable, patient, and honest salesmen. I price checked our King bed, and Richard gave us an amazing deal. His other offers on mattresses we didn’t choose, were also very good deals. We came on Saturday morning in pain from a bad night sleep, and got our new bed the same day, by 9pm. AWESOME DELIVERY SERVICE!!!

Cliff is awesome! He explains the differences between all types of bed in a manner that will make you appreciate bed selection process. Very knowledgeable and funny too!!! Never enjoyed bed-​buying experience before. Cliff will help you make your decision according to your needs and not simply just selling you a bed.

I bought a mattress from this place last week at 3 PM and had it delivered to my place in Marina Delray same day by 7 PM I don’t have to lift a finger other than to swipe my credit card to make the transaction happen. They installed it they took the trash out and my wife was very happy with their service. Thank you

Walked in with my mom after a full day of mattress shopping, and was not in the mood for any crap or pushy salesmen. Didn’t catch the name of the sales guy, but he was very rude. Asked what I was looking for, I said a mattress without extra foam and gel in it. He scoffed and said «Well all beds come with foam». At that point I wanted to walk out, but continued to stay and look. We told him our price range, and he showed us some that were way out of it. We said thank you, but we were gonna keep looking. As we turned to walk out he scoffed again and said «Yeah.» Will never be back.

Cecilia was very knowledgeable and friendly and very comfortable to work with. She was patient as we asked many questions about different mattresses. She gave us a great deal and included free delivery as a wedding gift. Go see her you not be disappointed.

Extremely positive shopping experience at Ortho Mattress in Northridge. Ritchie helped us pick a great mattress and we’ll be sleeping on it tomorrow night! :)

Richie is awesome! Accommodated our every need and for a great price. Definitely recommend to everyone. Thanks Richie! Xoxo

Called to get the address, but the guy on the phone told me he’s w/​a costumer asked me to look online and hang up the phone.
Just lost a potential $ 3000 sale.
Off we go somewhere else.

Cecilia was awesome, gave me a great deal and was funny making the mattress buying process seamless and enjoyable!
She was very professional, gave me several options and helped me decide on the best options for my budget.
I would definitely come see Cecilia! She’s knowledgeable and she’s got jokes.

An unbelievable customer care. Cliff went above and beyond to assist me. Here’s my .
story:
I came to purchase an inexpensive mattress, but changed my mind and purchased an expensive Serta adjustable bed and memory foam mattress.
Alas, when I began sleeping on the bed, I found that mattress was extremely hot. I started researching memory foam mattress and found that in cases they do run hot. Aside from that, having back problems I woke up with in pain.
I called Serta, but they told me that it’s not an excuse to change the mattress because comfort is subjective. Well, why do we buy a new bed if not for comfort? The responses that Serta gave me were both annoying and comical.
I contacted Cliff and I must say that he was wonderful to work with. He does not concentrate on the problems, but on the solutions. He DID NOT use the word «Unfortunately,» which I hate. Rather, he gave me options to exchange the mattress, and I ended up with a much, much better mattress for the same price.
He’s a jewel, and Ortho should be very proud of him, for he reflects very positively on the company. His compassion to human beings radiates. Here’s customer care at its best.

First, I would like to say that I visited 4 stores before even stepping foot into the Ortho Mattress store (Store #93 in Northridge). From the moment I entered, I couldn’t believe the selection of beds they had displayed in their showroom. I was quickly greeted by Richard the salesman working at that hour. He asked me what kind of bed I was looking for:
Firm,
No Pillow-​top,
Affordable, Etc.
He knew straight away what I was looking for. He showed me 4 different models before I found «the one». Richard told me everything I needed to know, and worked with me on the price. He wasn’t pushy, and he was knowledgeable.
Overall, I am VERY pleased with my experience and would highly recommend folks to go see Richard if they are in the market for a new bed!

Cliff was great and his knowledge of beds was quite extensive. He was friendly and great customer service. I highly recommend buying your next mattress at this store. Michele

We are very happy with our mattress. Cliff was great. He was very helpful and knowledgeable with no sales pressure at all. It was a very pleasant experience. I also think we got a great deal. We bought the Simmons ComfortPedic IQ 180. It’s very comfortable and my shoulder and neck pain is gone. Wooohoooo! The delivery was on time with no hassles so we are overall very satisfied.

Richard is absolutely the BEST! Made shopping for a mattress a great experience! Called the store before we arrived and he was extrememly knowledgable, helpful and so polite that we drove down the same day to buy our mattress. Nothing but Positive feedback. Thank you, Richard for all your help and patience — we’ll be back when we are ready for more bedroom furniture!

What a great experience! We are getting the first bed for my son and coming here was the best choice we made. Cliff was very knowledgeable and very patient as all three of us tried each bed. We got a great price and specialized service! I couldn’t ask for a better experience! I will be back for my own bed soon!

Cliff is absolutely the best! Shopping here was so easy. Cliff was super patient with my indecisiveness. I’m so happy I stumbled into this store! Now I’ll be sleeping much more peacefully. I have nothing but positive feedback for this store! Ortho Mattress, Northridge rocks! We will definitely be back for future mattress needs.

Cliff & Richard were incredibly knowledgeable and super helpful! Thanks for all your assistance! Picking out a new bed can be super confusing & daunting!
We were visiting store 93 Northridge again because Ortho honored a replacement if our previous purchase. They were really great about it… didn’t try to pull any fast ones. ;-) Lately, it seems that customer service is obsolete or nonexistent! Not with Ortho! Don’t get me wrong, we’re not happy we needed to replace our bed… however, we are thrilled with the professionalism our Customer Service Representative has shown us. It was great to be treated so wonderful, considering we began with a complaint.
I’m a happy loyal customer!