Lane Bryant

If I could give no stars I certainly would. I’ve came to this lane Bryant a couple of times customer service has always been great. However, today it was by far the worst customer service I’ve ever experienced. My mother returned a bra that didn’t fit her but it’s been a while since we’ve been there so she didn’t have the receipt. She did have the tags on the bra. The assistant manager Paula should never but never be put as an assistant manager because she surely doesn’t know how to treat people. Especially if you are a minority and if you have an accent she’ll treat you like you don’t know anything. She was able to do the exchange for my mom while yelling at the top of her lungs and giving her this big lecture about it. So my mom got the other bra but realized that it was a bit to big so she asked an associate to measure her which her name was Pilar, super super friendly. My sister was doing shopping but was already done so when it was time to pay my mother asked if she could exchange the bra she accidentally got it too big. The manger Rhonda gave my mom such a hard time making it seem like she couldn’t make the exchange happen especially when my mom had the receipt in hand she finally did the exchange but the assistant manager had walked over to what was going on not only did she laugh a bit but under her breathe said a cuss word that shouldn’t really be used on the sales floor. Both women are surely not capable of being in any management position. Btw they don’t wear any type of name tags so incase you want to make a complaint either look at the receipt because it has their names on it or I guess ask them for their names. It does suck that both stores in the valley have such bad customer service.

The service is flipsy flopsy. depending on what climate the store is in. Sometimes they try harder than other times but the ladies could use a workshop in making the store welcoming and inviting, and how to tactfully deal with customer services. BUT, on the plus side, it is the most organized and neat store in existence, Every garment is hung with exactly the same space apart and everything is folded a special way, each size is exactly in it’s correct place and hung or folded from smallest to larger size accurately. Nothing hangs lopsided on the hanger and everything is color matched. I am always impressed !!! The ladies that work there must be professional closet organizers as a side job. I feel guilty when I disrupt their neatness, but oh well. They now have really nice and fashionable clothing that fit right in with the trends. I buy the basic soft sweaters and cardigans that I like to wear loosely over my man shirts; also wonderful colors. There really have a nice selection for sizes 12 to 14 if you are looking for looser fitting basic items. Check out their sales over the holiday weekends when often times the whole store is 40% off (a few things might not be but just a few).
Check out L. Bryant…now the new L. Bryant, you’ll be surprised.
Customer relations DO need improvement but I think they are ooking at this. I will update this review when I see a consistant change.

Went in last week and the management staff were a Old, Fat and Ugly version of MEAN GIRLS. Never seen a bunch of women so condescending to other employees (critique behind closed doors), customers (eye rolls when others aren’t looking) and gossiping («I just wanted to slap her») and this was within a 30 minute visit. My heart broke for the genuinely helpful and kind (thin) girl and I told her that it sucked being here… will not go back. I work hard for my money and won’t stand for such nonprofessional behavior.

Worst customer service ever! I had to return a pair of shoes that I had a receipt for, however I did not have the packing slip since I ordered online. The older lady with short redish hair was the rudest person I have ever encountered. She kept trying to give me store credit when I had a receipt, that showed I paid with a visa. When I showed her that I paid for the shoes with my card, she rudely replied «this will be the last time I do this, since you don’t have a packing slip» Umm, a packing slip only shows what items were shipped, it wouldn’t have had any monetary information on it. I will never step foot in this store again!

I have been to this stores a couple times in the last month and I have to say how stellar the staff was! They were proactive in helping me– one of the sales associated saw me with a bunch of bras and offered to measure me and help find the correst size. Another associate remembered me from my previous visit and even remembered that my daughter was getting married and asked to see pictures! This is true customer service! I will continue to refer my friends and shop at this store even though there are other Lane Bryants closer to home. Shopping here feels like going shopping with a friend, thank you!

I love love this store I went in really not knowing what I wanted and the girls were fabulous. There was a specific dress that I wanted and they didn’t have the size in stock nor did they have it online anymore the manager went out of her way drove to another location to pick it up for me. If you want service and you want people to go out of their way for you this is the location. I read some of the other reviews I think the other ladies are just bitter… If I could give this store more stars I would. Thanks girls I had a blast

It smells and their selection is pretty bad.

Worst customer service every single time I walk into this store I regret it. Will not be back.

The service was great. The two ladies in the store were very helpful and funny. ;-)
I don’t know where all the negative reviews came from.

Returned to the store a few weeks after this experience and a talk with the district manager — everything was cleaner, employees better and the return of the husband couch.
I do have an issue with the quality of the bras — why so expensive just to break so quickly. Frustrating but that’s something to address with LB itself.
Store is better — keep it up and thanks for listening to customer concerns!

Definitely rude staff and poor customer service over the phone. Called in to check for an item and she sounded irritated that I was even calling. I was polite and ready with an item number and the name of product but she still was horrible. I was on my way to the store to pick up other items as well but she turned me off with her ugly ugly ugly customer service skills over the phone! You’re in retail to sell, not to get your personal issues out or get your little feelings hurt. I don’t care! I’m spending money at your store which pays you to be there! Go back to basics and learn you customer service etiquette.

The only reason I gave 1 star is because I had ONE miniscule moment of good service.
I visited this location on Saturday, June 22^nd. First of all, I wasn’t acknowledged for a good half hour after entering, and when I was, it was a weak «are you doing okay?» I had to ask if I could give her the armload of clothes I knew I planned on buying and if I could get a dressing room to try on a couple of items. When I got to the register, everything went smoothly. The clerk assisting me was helpful with the coupons I had, and seemed willing to help me save as much as I could. That is where the «service» ended.
I went home, dropped the bag on my bed, and wasn’t back home until Sunday night. When I got home Sunday, I started to put my clothes away and noticed a pair of earrings I purchased wasn’t in the bag. I checked the receipt to make sure I was rung up for them. Yup. I checked the floor, shook the clothes, and nothing. So, I called on Monday, June 24^th. The girl who answered the phone seemed less than interested about my missing item, responding to my situation with «uh-​huh». I had to ask her what I needed to do to get the item I paid for. «Oh, hold on.» She passed me on to the store manager. She listened to my issue, asked me some questions, seemed annoyed that I didn’t know exactly where to find the information on the receipt she needed, and after finally getting everything she needed told me she would call me back within the hour. Since I was at work, I gave her my direct line.
A few hours later, I was getting ready to leave and called back to give a different contact number. The clerk (Amber) mentioned who I was and she held the phone and told the manager (Angela). I heard, «tell her I’ll call her back». I never heard from her.
This is now Thursday, and I have YET to hear back from Northridge location. I paid for an item I didn’t receive. I’ve spent a good amount of money in the past few weeks and I would hate to have Lane Bryant’s name tainted in my mind.
I have escalated this and already put in a request for the district manager to call me. Let’s see what happens there. I say spend the extra time/​gas and go to Fallbrook. I haven’t had any issues there.

I can totally see why they have 2 stars…
The first time I came into this store, it was a great experience! I was greeted, assisted, and of course convinced to apply for their credit card…
after that I went to return an item I didn’t end up using and of course the «Fooshie» faces started to come out! [WTF?!]
whatever, I get it. nobody likes seeing returns, so i gave them the benefit of the doubt.
weeks later I order stuff online and when i went to pick them up-​no one greeted me when i entered (thats ok). but i walk over to the register and nobody’s there… one woman tho was sitting by the shoes (it appeared she worked there but had already «clocked out»). … she then yelled to the other worker to come and help me. (Umm really? not even a «hi, she’ll be right with you)…
weeks after I went yet AGAIN… and there were like 5 workers just «chit chatting» around the shoes. NO ONE said HELLO. or WELCOME. or HOW ARE YOU. NOTHING. it was AWKWARD!
they did not MOVE when i needed to see some shoes. ARE YOU KIDDING ME?! i walked out loudly mentioning to my sister «let’s go to Avenue where maybe we can actually get some customer service!»
FAIL. management really needs to handle this business… they’ve officially lost a client. i may purchase online again, but never again am i walking into that store.

Staff is RUDE! Customer service to totally lacking. They make up their own rules. Different from other LB’s in the area. Major attitude from Manager. Will not shop there again.

Basic basic basic. This locations mediocre at best. Staff is snotty. Selection is decent for simple basics. If you want something NICE, head away. If you need work staples, panties, bras, gifts for granny or all your apple-​bottom hottie friends in the world then LB’s your place.