LA Roll Off Services

I really wish that I could give this place 0 stars but Unilocal would not allow it.
LA Roll Off is the WORST company to deal with. Please avoid them at all costs!!! I should have read all of these reviews carefully and known that all of the reviews are 100% completely accurate!
This was the first time that I was searching to rent a bin to remove turf and dirt from my house to start saving and helping with the water drought. I asked a number of times regarding what type of bin I needed to rent that I could toss this material in. I spoke with a Ken and he purposely pushed to up sale and get me to rent a 40 sq ft container, which I then learned at the end of my rental that is not meant for turf and dirt and that a 10 sq ft container is needed.
Well the first container was dropped off back in April, it was filled, picked up with no questions asked and no comments made and a second container dropped off. The second container was then picked up and still no questions asked and no comments given.
I then received my statement for the credit card that was used, mind you, I used my moms credit card and they never spoke with her to get her authorization to charge the card and never had her sign any paper work showing the charges or agreeing to renting the bins, we then noticed that they charged the card an additional $ 800…
We contacted them to let them know that they over charged our card and they then prompted to tell us that we filled the container with material that cannot be placed in that size container and that the container was overfilled and are being charged for an additional dumping fee.
I contacted my credit card company and placed a dispute immediately. I needed to turn in a written letter explaining why I am disputing the charges and my explanation on the disputed charges and the charges were then returned to me.
Well, about a month later, today to be exact, we begin to receive phone calls from LA Roll Off threatening us to pay them back their money that was retracted from them. I let them know those charges, well any charges for that fact, were not authorized to be charged to the card and that my credit card company agrees. They then began to threaten placing a lien on the home, taking us to court, dumping trash on our lawn, and dropping off a bunch of bins that they will then charge the card for.
I am now in the process of filing a harassment claim with foothill police station.
Long story short, NEVER use this place at all! They are a scam and will try to take you for as much money as they think they can drain from you!
UPDATE on review: The company ended up dropping off a container full of someone else’s trash. They told us that they will leave it there until we pay them the money they are seeking and that they left that container full of trash as it was completely over the weight limit and they didn’t want to pay for the cost of dumping it. The container has been in front of the home for almost a month now. We are now in contact with the city attorney and a city investigator to have the container towed and the company cited. I have filed a report with the Better Business Bureau as well.
This company is also under violation of libel/​defamation, as they are falsely posting reviews towards my husband company, which has nothing to do with the renting of this company’s containers.
AVOID AT ALL COSTS!

Terrible, Terrible, Terrible!!! Stay away. They don’t pick up the transh when you call them and they charge you an extra fee for the debris neighbors put in the container. Stay away! It’s too bad zero stars is not an option. Worst ever!!!

THE ABSOLUTE WORST!!!
I should have looked to Unilocal before using LA Roll Off.
My first clue should have been when they couldn’t deliver on a Monday AM. I allowed them to drop off on Saturday with the agreement they would move Monday in the AM, me thinking AM was sometime before noon. After several phone calls Monday to see where they were, and me getting irate… they finally show up hours later to move it.
When I called to advise I would need to swap out containers due to one being full, they said they would show up between 10 – 2, they were late… prompting more phone calls. When the driver did show up, he moved the full bin to the street and sat there for 30+ minutes on the phone. I finally had to go out and tell him I needed the other bin moved in. After that, he realized the dirty bin was loaded off camber. He slides it into the street with the cable free spooling and it gouges the asphalt for 6 feet digging holes into it.
Now for the pick-​up. I called 3 days ago and was assured that someone would be by shortly to pick it up. Now 4:45pm on day 3 and I called for the 8^th time and was told they would try to pick it up today. I explained that it needed to be off my property today.
This is by far the worst company ever. Their customer service is terrible!
DO NOT WASTE YOUR TIME OR MONEY
Stay away from LA Roll Off.

If I could give these people negative stars I would. My contractor had them bring a dumpster to my house and they made him pay for it up front before they would bring it. The problem came when we were done and he called to have them take it away. He and eventually I called every day. Several times a day. One story after another, lie after lie. They were coming today. They are coming tomorrow. They’ll be there in an hour. The stories varied but the bottom line is that it took them over a week to finally get it out of there. Do not use this company. They are completely unreliable.

I live next door to a home undergoing a remodel for the past 9 – 10 months. At 640am this morning, a truckdriver knocked on our door instructing us to move our cars so he can pick up the LA Roll Off dumpster. I called LA Roll Off Services, because this is against city ordinance — the timing of disturbing others due to construction. The woman who answered did not give one iota. She said it was the contractor’s fault — they just take orders. I said I would talk with the contractor as well, but wanted them to know I was filing a complaint. She started yelling about how it’s not their fault, they don’t have any responsibility. She didn’t take a breath, so I hung up the phone. She called back angry that I hung up on her. I told her that I gave her the information, and she didn’t listen or care, so I don’t need more tending to her company’s lack of concern for breaking city ordinances.
I did contact the contractor who was very apologetic. At least there was some compassion there. After reading these Unilocal,and more unhappy customers at the location in Burbank, it seems LA Roll off is some kind of parody. It’s sad to see that this business doesn’t learn or care to improve their business practices after causing so much upset for people.

Made the phone call to book the dumpster for the trash from the re-​construction of my swimming pool. Not too long after a dumpster showed up on time and I was impressed how helpful the driver was.

They are rude and will over charge you later! Don’t use them!

Too bad 0 stars isn’t an option on here because that’s what LA Roll Off is — A big fat Zero!!! They are hands down THE WORST COMPANY I have ever dealt with in any capacity anywhere and they don’t deserve to be in business!!!
I have never written a Unilocal review on anything till now, but I feel so strongly about sharing what a horrible experience I had dealing with them that if I can prevent others from going through what I did then I feel I’ve done my part.
Everybody you deal with over there is unprofessional, rude, barely speaks English, and they will lie to you over and over again, assuming one can even understand what it is they are saying to you in their garbled English! One can only assume the goon squad was brought in from India to run this place!
The dumpsters they bring you are crap! They are all smelly and dirty, banged up, and in overall horrible shape! One dumpster only had 2 wheels on it. Another had no lid. One’s that did have lids on them would fall off. On two occasions I ordered and paid for a 4 yard dumpster and they brought me a 3 yard dumpster instead. If I called in for an exchange first thing in the morning they never brought me one until late at night or even the next day, even though I was always promised they would come within a reasonable timeframe of 1 – 2 hours. This totally screwed up our work schedule and caused endless delays as we were left sitting around for hours or sometimes even days waiting on them!
There were constant disputes with billing because of the wrong size dumpsters they would bring me. Also, they only allow you to keep the dumpster for 7 days, and then charge you $ 40/​day for late fees. The last dumpster they brought me, they wanted to charge me for 17 late days because they had inaccurate records indicating an earlier rental date then was really the case. After countless hours of arguing with them over the phone I was finally able to prove them wrong. I didn’t owe them any late fees. I’m glad I kept my receipts because apparently they don’t!
As of this writing, I called them to pick up the last dumpster over a week ago! It is still sitting there, on a property that is no longer even mine and now the new owners are having to contend with looking at this full dumpster that continues to sit in the hot sun on their driveway! Lovely!!!
All I can say is STAY AWAY!!!

bad services leave trash bin on street for days and ca;;ing and no response no English and lack of interest after you pay them.

Kept adding charges and dumpster is still in my property after 3 weeks and several commitments to pick it up. I have the feeling they are going to try impose more fees just to come get it.

WORST SERVICE EVER! I should have known when I called to order the first dumpster that I was in for a treat. An unprofessional man answered the phone and half slurred his words together, I had to ask twice if I had the correct business. They only let you keep the dumpster for 7 days and then they start to charge you for extra days. However if you want the dumpster picked up they will leave it for several days with trash rotting in the sun, and tell you when you call (3 times so far) that someone is one the way. Unprofessional, lazy and all around rude service. I will never use this company again.

Never, ever use this company. They will tell you a time that they’ll be at your home or job site and they will not honor it. Not only that, but should you express dissatisfaction with their performance, they will respond as if you are speaking another language.
I urge you to consider a different company for your dumpster needs before you use LA Roll Off. They are among the least professional companies I have ever encountered.
I like to give praise to companies where praise is due, but LA Roll Off is not worthy of such praise.