Firestone Complete Auto Care

My husband Ren has been coming to this Firestone for the last 10 years. Larry the store Manager and his Assistant Katrina provides excellent customer service every time we bring in our 3 cars for service. They have a computerize system wherein they keep records of what services have been done, keeping us in check of the next car care.
Coupons and discounts given as way of saying «thank you» for choosing Firestone for car care service.

Being open at 7 a.m., on Sunday, is a great start to the service I received from Lawrence and the Firestone crew. I went in to have a nail removed from my tire. Just expecting to have that one tire fixed, Lawrence took the initiative to performed in inspection of all the tires and provided me a report that all is fine with the rest of the tires and the one tire can be corrected. After the job was performed, in about 40 minutes from the time i arrived to the time I received my keys, I was reminded that there is no cost to me as a Firestone auto care member, to fit a flat. Nice!

In total, I have been to three different Firestone locations and so far this location is the best. This location is the best because of their customer service, honesty, and because they are very knowledgeable. I have gone to the Firestone in Van Nuys near the Van Nuys courthouse, and to the Firestone behind the Northridge Mall. In both of these locations i did not feel welcomed nor i felt that they were honest. Also, when i took my car to get serviced to the Firestone behind the mall, they were trying to persuade me to purchase 4 brand new tires when i only needed two. I felt as i was dealing with a very pushy car salesman. They kept telling me that all my tires were bad (lie). Also, i mention to them (store associates) that my two worn tires were still under an extended warranty, however; they refuse to work with me because the thread of my two bad tires were low.
After that, i was going to give up on Firestone but i decided to call this location and i spoke to Raquel, she listened to my needs and i scheduled an appointment. After, i called back for further questions and i spoke to Giovanni. Giovanni was great as well, and most important; honest. Then I took my car to get 2 new tires and i met Larry. Larty did not reject my old tires extended warranty, and i paid the difference for my two new tires. Although i live 5 minutes away near the Firestone near the Van Nuys courthouse, I rather drive 15– 20 minutes to this location. Also, it is more convenient for me to go to the Firestone behind the Northridge Mall, but after what i experienced; i rather not.

Friendly staff and very professional. Went in for an oil change and got to watch the New England Patriots hand it to the KC Chiefs. Thank you Mr. Larry!

Went there with early morning car trouble (2006 Honda Pilot) on my way to work. Popped in at 7:30, by 7:40 I was walking the two blocks to work. Giovani helped me. Super professional. Clearly explained the issue to me later in the morning, and my car was ready by the time work was over. Solid work.

So first time at Firestone and I can’t believe how I was treated. They treated me like gold and I’m talking about one specific person there named Larry.
I had many questions and he smoothly and patiently answered all of them. People who don’t know much about their car and how to fix them need people like him!
Definitely earned my business. Beyond superseded my expectations. Will be going back for any service needed.

First timer at Firestone… Not goin to lie I did go to America tire first but they were closed so next door was Firestone… So what the hell let’s check… Great costumer… Didn’t have my tires in shock but they got them that day. And it’s a Sunday… so now I have cared it card from them and new tires… So yeah I’ll be back for all my needs… Thanks guys and girls… Haha