AutoZone

I have never been there yeeeettt someone had my credit card number and managed to do an in person purchase of $ 300 and NO ONE asked them for their id and to make it worst they went ahead and tried to charge my card twice cause it wouldn’t go through! Careless unprofessional people. Please train your employees on basic customer service and check ids before swiping cards twice!!!

Bought two sets of drums both sets were warped! Caused severe vibration. Questionable part supplier.

The manager Ernesto just helped me with a really confusing situation and worked and worked until he found a solution. Great work from his part.

I was acknowledge as I entered this location and greeted right away and was asked if I needed any help. Nice gesture on their part.
Very important to acknowledge your customers in any business. Make them fill welcome. Good Job.
I like coming to this location. One because of the large selection of Auto Accessories for your car. Such as cleaning supplies, waxes and must of all your car wash products.
Most locations will check and change your windshield wipers for free and check your battery for free. This is great, and let you use their tools at no cost to you.
For the most part this store was clean and most of all very organized during my visit. Keep up the good work and most of all the great customer service.
2015 Unilocal Challenge.082/100

I called ahead of time to make sure someone was available to assist me with a car battery, and when I arrived I was told no one was available and I had to wait 45 minutes because they are going to lunch! Someone in the back heard that, and was nice enough to say that he will just help me.
Aside from that poopy customer service from the first employee my battery was changed within 10 minutes.

Richie is was extremely helpful! I looked up the numbers I needed to buy windshield wipers and I had a few questions. He answered all of them with a fantastic smile. He offered to help me out them on.
I refused, I asked to be taught so for my ego he helped show me how to removed them. Since we live California it’s been awhile since I had gotten new ones and they were rough to remove. We got it done and he showed me how to put them on. No extra cost, just because! I’m sure for all you people that carry cash a too would have been nice.
Richie deserves a raise… That’s my tip!

This is a nice AutoZone. It’s small but I was able to find some cleaning supplies for my car and windshield wiper fluid. The staff was helpful in helping me find what I need and I was able to get on my way.

Hey they got some cool people here. Went in to buy a replacement rear view mirror and the reps went out of their way to come out and show us some of the craziest designed mirrors they had. It good to find peope that are passionate about where they work at. Or even if you aren’t passionate to be generally a friendly person.
Autozone tips, they check to see if your battery is dead for free. They loan some tools for free. Most of them walk outside to see your car and what you are asking for if you ask. Humn… can’t think of the other great things to list but still pretty awesome little corner.

HORRIBLE Service!
I was sent to this store from another store for a battery charger. Before I left the Van Nuys store, Julio called this one to make sure they had the charger which his computer said they had in stock. Victor confirmed they did have the charger in stock, and Julio explained that I was on my way to come get it.
When I arrived at this location, Angel told me that Victor had left the store some time ago and that it couldn’t possibly have been a matter of a few minutes. I had a receipt from the first one that showed it being just 20-​minutes prior. Basically Angel was calling Julio a liar for not calling over to the location, or me a liar for not being within 20 minutes. I called Julio back to verify who he spoke with, and that I was in fact at the right store. It was Victor, and it was the store on Reseda and Parthenia. Julio put me on hold (my cell phone) and then called the store. The manager picked up. After a few minutes he came back and said they sold it with in the few last minutes. WOW, what a bunch of BS! the charger they had on hold for me was sold to someone else.
I promptly returned the merchandise I bought from the other one to this one and will not do anymore business with Autozone. There was no offer from the manager to give me a step up at a sale price just a «sorry guy». They wasted my time and my gasoline to drive over.
Like I said HORRIBLE service.

Appalling customer service!!! My husband went in there to see about getting a new battery for my car and asked the guy if he would help him to switch the batteries out. The guy said he couldn’t because he was the only one in the store. Not even a minute later 2 other employees appeared from the back and still nobody would give him a hand. One guy stated he was about to go off the clock. My husband had our 10 month old son sleeping in the car and these guys would not even lift a finger. Then when I tried to call the store to speak with the manager Enrique, I was put on hold for 10 minutes! I will NEVER shop at Autozone for any automotive needs again. We go my battery at Costco. It was cheaper and the people at Costco are ALWAYS nice and helpful, as are other places out there who have employees who appreciate the business and their customers.

I normally just pop in here for a quick item while at work so of course I need them to be quick. So far so good, the lines arent too long. The Parking lot is very small and tight to manuever in so be careful for others when pulling in or out and while parking in parking spots.

Late last night it was brought to my attention that one of my car’s headlight bulbs was out. So after work today, I stopped by this AutoZone and was assisted with probably the best customer service I’ve ever experienced in any setting. The guy who helped me find and install the bulb was not only polite, but cheerful; he seemed to genuinely enjoy helping customers with their car issues. I think it caught me so off-​guard that I didn’t think to catch his name — I was in too much of a stupor.
Basically, I left with such a positive experience that the first thing I did when I got home was write this review. Next time my car needs a part or two, I will be sure to come here and look for this gentleman. And this time I will be sure to find out his name.

I have bought car parts at their store.
they have wonderful staff. they have always quoted me parts that i needed, and always was honest.
their prices are reasonable and beats everybody!
i highly recommend this shop for car parts!

I’ve been going here for years for car parts, but I will NEVER go there EVER again!
I bought a 3yr warranty battery 2 yrs ago from them. I had a difficult time jump starting my car today, I called my mechanic and told him what happened. He told me over the phone the battery is bad and to use the warranty to replace. I went there and told one of the workers… He checked my battery and it registered at 94% and the second reading read at 89%. He said the battery is good, and it’s my starter or alternator… hmmm
so i drove my car to my mechanic and they checked my mechanics. THey checked my batteries… then with in mins. the battery drained and died. They called Autozone to replace my battery which they delivered to my mechanic.
I do not like the fact they the workers are either incompetent or do not have correct batter reading machines that READS to their favor. I went back to complain to the manager and he was not there… THe on site manager at the time was the guy that reading the meter! i asked him what his qualifications were for reading the meter, he said, 10 yrs of experience. IT’s not good enough!

By far the best customer service I have ever had at an Auto Zone, and today I have been to three different ones. Long story short, they knew what they were doing, knew what they were talking about, and helped out with a smile. I approve.

I stopped in do to battery emergency… great service by their manager Giovanni. thx