Green Tree Heating & Air Conditioning

I should have written this review a while back but didn’t think of it until I found the old voucher I had gotten for the Living Social deal.
I had a similar experience to the others who reviewed here.
Tech came out. Need a new furnace because mine may not make it through the winter. They could offer a great deal. I told him «of course I’ll get a second opinion», to which he said maybe the furnace could go a little longer but you never know.
Second opinion said the furnace is old but works fine. Nothing wrong with it.
When he offered to have someone come out to do an analysis for free to let us know what size furnace we would need, I said okay. 2 weeks later, another guy showed up and wanted $ 100 for the service. I sent him on his way.
Still waiting for the free carbon monoxide detector.
Seriously, don’t use this company. They are not reputable.

I just wanted to say how fantastic Drew is. Drew Holms the «owner» of Green Tree heating and air is an honest, hard working and trustworthy guy! I have read several of the bad reviews that are on this site. They are an unfair and these «customers» do not know the story!
Let me start by saying I have called on Drew for 12 years. I met him while he worked for another company in Fort Collins before he started his own business. I have purchased from him A/C’s, humidifiers, and electronic air cleaners (2 different homes) as well as furnace repairs. Even though he started his own company in Denver, he still makes an effort to keep his customers here in Fort Collins, Loveland, and Windsor. The whole front range I am sure.
He stopped by today for my fall service. Yes, I am a club member and have been for 12 years. People, get this straight, nothing in life is FREE. I pay about $ 20 a month. My membership pays for him to come out 2 times a year for a/​c, furnace and humidifier tune ups. These are working machines, they do break, nothing lasts forever. When you buy a home, most builders use low end equipment that is not going to last 15 to 20 years, or even 10 in my opinion. My membership also puts me in the front of the line when something does go down and I need someone here asap… whether it is freezing cold or hot out, take your pick. He has always gotten here or had one of his employees come and get me up and running. Also, if I do need to buy new equipment, I get a discount for being a regular customer.
I asked him today, why so many bad reviews. I was shocked to see them on this site, I just happened to google his number to confirm my appointment. Here is was what he told me. He ran a living social, seize the deal or groupon, not sure which one. The advertising marketing company told him he may get around 250 to 300 leads… He thought great, new business opportunity to find new customers. He got OVER 1500. This is a small company with fewer than 10 employees. He does not have the purchasing power or employee’s of a big company. He had no idea that the special would sell «5» times what he was hoping he would get. The marketing company did not let him know this could happen, they just kept selling the deal and he could not stop it until it ended. That being said, he tried to do all he could to keep up his end of the bargain.
Everyone calls and wants their «groupon/​seize the deal/​living social» SPECIAL fall service NOW and free carbon monoxide detector NOW. Again, I pay $ 240 a year. But these bargain hunters want their $ 59.00 service now and their free carbon monoxide detector, NOW. Drew hired more employees to keep up with the demand and not all were up to par. I am sure he thought he was hiring servicemen that knew what they were doing. He was just trying to keep up with the overwhelming amount of new business that this generated. Also he could not find or buy enough carbon monoxide detector’s.
People who complained also do not get is that he only gets ½ of the price paid, the marketing company keeps the rest. He ended up losing money on the special that he ran to generate new customers and it almost bankrupted his business. These groupon coupons seem great to the buyers, but to business owners trying them for the first time end up getting way more than they bargained for in trying to get new customers. I just love Drew, he is a great guy and I trust him with all of my hvac needs. No he may not be the cheapest as some has said, but you get what you pay for. I will continued to business with Drew in the future!!! Amie T

Beware of this company. I was one of many who took advantage of the Living Social coupon deal for a «furnace tune-​up and free carbon monoxide detector». When the tech. arrived, he spent about 15 minutes downstairs, came up and told me that I needed to replace the flame sensor and had a laundry list of other items that I «really should do» which amounted to retrofitting my furnace to allow it to use different filters, install a whole-​house humidifier, etc. He also told me that the entire furnace should be replaced soon as it is «near the end of its life» — this for a furnace that is only 7 years old and works great. In addition, there was a lot of pressure to get me to sign up for their Club, which supposedly gives discounts for service (but costs a monthly fee to be a part of).
Needless to say, I smelled a rat and declined those services and shortly afterwards had another company come in to take a look just to see what they found. As expected, they came back and said my furnace was in perfect working order and had at least another 8 to 10 years of life.
Just another disreputable company looking to gouge consumers by getting their foot in the door with a «too good to be true» deal via Living Social.
I also never was offered the free carbon monoxide detector that they claimed was part of the coupon, so just add false advertising into the mix and you can see what kind of company this is.

Worst experience I have ever had. Was told my 10 yr old never serviced AC needed new coil, motor, bearings and coolant as lines were leaking. They said it would cost about $ 3000 to $ 3500 to make it operable again. Then they quoted me a ‘deal’ of $ 6200 for a 2 ton 13 seer new Energy Efficient AC, which seemed very expensive, but I have never priced this sort of equipment before. The salesman assured me that Greentree’s prices were completive with other companies and also that I would have membership in their plan which was supposed to give me all kinds of money savings, plus a savings of 43% on energy costs going forward with a new unit. I will say they got it installed super fast, the tech showed up 20 minutes after the salesman got my signature. The next morning I looked for the paperwork and found that all I was given was a copy of a work order. No AC manual, no receipt, no information regarding what was warranted or guaranteed or what was covered under their membership program. The paper I did have said what kind and size AC was installed and noted that Greentree would pay for the permit from the city.
Found that they charged me about double what 3 other companies would have charged and called the company about it. I got a call from the General Mgr who informed me that they were competitive blah blah blah and never gave a refund. Also mentioned that it was too bad of me to check prices after I already bought the unit. Filed a report with BBB which accomplished nothing. I found out that they never did get a permit from the city and I have not yet gotten anything in writing stating what the warrantees and guarantees cover and for what period of time or what their membership program covers.

What a waste! Where did good customer service go? I put this company right up there with Applewood Heating and cooling. Rip off artists, and cocky techs to boot. Come out and tell you they have never seen a worse system in need of replacement within 5 minutes. Use the $ 49 checkup as the get in the door tactic then try to sell you on needing a completely new furnace and a/​c unit ASAP. Had the same routine from Applewood a few years back. Get several opinions before committing anything to these guys. I’m sure they are endorsed by that blowhard Tom Martino as well. Beware!

Beware! I have quite the story to tell if you really want to know how this company operates.
I too had a Living Social deal that I used back in November. As expected (because that is my luck), during the cleaning/​inspection, they told me I needed a new furnace ASAP because there were cracks in the heat exchanger. Being that it was winter and couldn’t go without heat (the tech even turned it off because it was a hazard), I went ahead and purchased a furnace from them without getting a second opinion or quote (I know, my own stupidity). They were very quick about selling me a new furnace and getting it installed.
Being that it was quite an investment, I wanted to make sure I got my moneys worth and wanted a reputable brand. The sales rep told me that they would be installing a Carrier. I was satisfied with that since I had heard of Carrier before and knew it was a quality brand.
The day the company came out to install the furnace, my sister was there to let them in and make sure all went well. I had her let me know when they were about finished so I could come home to check it out and make sure everything was satisfactory.
The first thing I noticed was that they had replaced my programmable thermostat with some cheap POS that didn’t have any type of programming. When I asked him about it, he had no reason for doing so and said that he would put the old one back on. However, the guy who was helping him had put it in his van and left. He said he would come back the next day to install the old one. It was a couple days later, but he eventually came back with my old thermostat.
When the installer gave me the paperwork to sign, I noticed that the brand installed was not in fact Carrier, but Bryant, and immediately questioned him. He promptly called his boss, who in turn had the dealer call me to explain that there was no difference between Carrier and Bryant and they were made by the same company. I probably would have been alright with this if I had know beforehand and had a chance to do some research. The quick bit of research I did suggested that Bryant is actually a cheaper version of Carrier. I was paying for a Carrier so I was pretty upset. It seemed like they were pulling a bait-​and-​switch on me.
The owner ended up calling me to apologize and wanted to make things right. He told me that he would get a hold of me the following Monday to see what he could do to make me feel good about the situation (either monetary or taking the Bryant out and installing a Carrier). However, I never heard back from him. He seemed so sincere about it, I was truly surprised that he did not contact me again. I guess it wasn’t that important to make a good impression on little olé’ me after all.
In addition, when the sales rep sold me my furnace, he included a CO2 monitor (it is even written on the paperwork). I have never received the monitor, even after calling several times. It has been almost 6 months, I guess I won’t hold my breath for it to arrive.
Word of mouth is a powerful thing and that is why I felt I needed to get this out there and warn people about their empty promises.

I had purchased a living social deal and agree with other reveiws about what a rip off the whole thing was. I didn’t even get a new furnace filter much less the carbon monoxide detector. Why even run a deal because the whole purpose is to try to get new return clients. I would never call green tree again for a service much less the new furnace they were trying to push on me. Hopeful you’ll read this and give your buisness to a real company.

I, too, used a Living Social voucher for the cleaning and check up for my furnace. Everything was smooth, calling was easy, the tech showed up in his timeframe window.
While he did say that I had a few issues, he didnt try to «upsell» at all. He just showed me what was wrong, and left an estimate, not even suggesting we should do it now (maybe because it was almost 5 on a Friday?).
I truly did not feel pressured at all to do any work other than what was on the coupon.
However, like another reviewer said, no mention of the supposed-​included carbon monoxide detector, and the whole clean and check took about a half hour. i’ve lived here 6 years and it hadnt been cleaned, so I would’ve thought it wouldve been longer?
I guess I give 3 stars because while I think I got what I paid for (except for the CM detector), it seemed like a short service call.

Like others who reviewed Green Tree, I used a Living Social deal for a 25 point inspection, cleaning and carbon monoxide detector. The first appointment was missed at the 11^th hour because the tech could not find my house. Which is in the city. And not difficult to find. The second appointment was made on time but the ‘cleaning’ consisted of some blowing and brush dusting of the furnace along with a swipe of simple green on the top of the unit. The entire process for the ‘cleaning’ and inspection took less than 30 minutes but was filled with non-​stop information about the expected life of my furnace (he was off by 5 years) as well as my water heater (off as well). The end result was the recommendation of a new ignitor (needed) and probably a new furnace (later verified as definitely NOT needed.) I felt the entire process was an upsell and the Living Social deal an open invitation to have said upsell in the comfort of my own home. I ended up calling another HVAC company who replaced my ignitor, stated the correct expected life of the unit and said I could have a similar furnace replacement at half of what Green Tree quoted.
There was no mention of carbon monoxide detector. The tech said I had oil leaking in the unit. (Apparantly there is no ‘oil’ used in a furnace, so completely false.) The person I eventually hired to complete the job actually asked me when I last had my furnace cleaned because it was really dirty. «Uh, two days prior by Green Tree». Embarrassing.
I wish it had been the same tech that the 5 star reviewers had. It sounds like it’s hit or miss. Mine was a miss.

Green Tree Heating & Air Conditioning did a fantastic job! I used a Living Social coupon and the service I received was top dollar. Although embarrassing to admit, I’ve never had the furnace serviced in the 7 years in our home. The filters were disgusting and I was just mortified with how dirty everything was.
Jediah was extremely professional, educated me on the system, and even helped to turn off a water line that shouldn’t have been running. He did it all with a smile and the utmost respect. He even liked my dog … bonus points for sure!
All in all he completed about 3 hours of work on a less than stellar system that now runs like a champ. I will be a repeat customer for sure and highly recommend this company.

I have three furnaces and I used 3 Living Social coupons and they did an excellent and thorough job. I watched all the work and it made my former vendor’s effort seem like a joke. Jediah arrive exactly on time and spent 3 full hours doing the servicing. I will definitely have them back next year, even if I don’t have a coupon!

What a rip-​off! Tech came out to perform a furnace tune up and troubleshoot a short cycling furnace. Tried to sell us a new furnace that we did not need! If tech had performed tune-​up correctly it would have fixed the short cycling problem. This was verified by both the Green Tree manager and the technician from another comapny. Called and spoke with manager. Said he would send another tech out to re-​evaluate furnace and refund $ 59 I paid for tune-​up as well as $ 110 I had to pay another company to correct Green Tree’s oversight. Manager blew me off several times, and finally, after a whole month, a tech finaly showed up with $ 60 cash and asked if I wanted him to look at the furnace again or if I just wanted the money. I said forget it, just give me the cash and let’s be done with it. While I did get back the $ 59 I paid for the tune-​up, I still have a bad taste in my mouth from the whole experience and I never got the other $ 110. This was the most unprofessional company I’ve ever had to deal with and would not reccomend them to anyone!