Chase Bank

I came in needing to get money out of my account. Due to having my wallet stolen. I had came here before and had been helped by a guy who was very nice, verified lots of information before he helped me with getting my money, even looked at my birth certificate. I had not had time to go get my I.D. due to work but of course was planning to. So I came in, let the teller know my situation (Wallet getting stolen). I told her I had other ways of verifying my information. She told me no she was unable to help me without an actual picture I.D. Although she was polite about it I needed my money. I politely asked for her manager, she seemed a little upset about that. After going into a small back room, explaining the situation to her manager. The manager, cannot remember her name, (She had short, curly, black hair. Latina young woman.) asked me to meet her in the office room. I sat down explained my situation to her. I told her I would come back with my I.D. next time. She then explained she could give me $ 100 but that was it. That they would not keep giving me money without my I.D. I told her I needed to pay my bills (my kids babysitter, rent, get groceries, gas etc…) I told her if she would give me $ 100, then might as well just give me all of my money. she rudely stated I should have thought about this and gotten my I.D. she EXTREMELY rudely commented if I had kids then that would’ve been even more of a reason to go to the DMV to get my I.D. I then told her I would take the $ 100 and commented to her she did not have to be so rude. She tried being nice after that. But she was very rude, definitely unprofessional. It was embarrassing enough explaining my situation, needing to pay my bills etc… I wasn’t trying to have her feel sorry for me but I really did need my money for bills. I wouldn’t have asked for a manager if i hadn’t needed my money that bad. I thought she would’ve understood but obviously didn’t care enough. Also commenting about my kids?! WOW very rude what manager would say something like that?! I know that already but I need to keep my job to support my kids! Anyways she was no help at all! The one star is only because the guy who had helped me before was professional and helpful enough because he actually understood and CARED!

I went 2 days in a row trying to manage my account and the teller I got was just rude (she was the branch manager) and refused to help me. They have extended hours but rather stand there doing nothing than to help to customers. I do not recommend wasting your time here, it’s better to go to the chase bank on 136^th. I went there and they helped me right way, excellent service!

This bank is in side of the grocery store. Very friendly employees, who are courteous and give you a resolution to your banking needs. And they have extended hours.