Wags on Willow

I took my 3 big dogs to Wags on Willow yesterday because the place where I used to have them groomed lost their groomer and recommended Wags on Willow. Am I glad I did! Joanne groomed them and she did a wonderful job. I’ve gone to many groomers over the years (I’ve been a dog owner since 1987) and I honestly think this is the best they’ve ever looked. Not only that, the price was very fair. It’s never inexpensive to have 3 dogs groomed, but I have paid a lot more for much less. Thank you Joanne and Wags on Willow. I’ll be back.

#1. love this place.
#2. love the owner. Hi Mary you’re awesome.
#3. love the stuff they have.
#4. love it all. if you have a pup, you’ll love it too. and even if you don’t, you can bet your bottom dollar if you have a friend with a pup they’d want a little something from Wags on Willow!
#5. Been coming here for years, this review is long overdue.
#6. Literally everyone I know with a pet in Northbrook, Deerfield area shops here for their pets.
#7. High quality products, and if you found it a buck cheaper somewhere else, just show them.
#8. They want you to love this place, you can tell, which is why they’re still in business, because everyone loves Wags on Willow! Helllllllooooooooo Duh! Lol! Also, it’s a small business, and isn’t that what’s supposed to set Chicago apart, from, let’s say, Houston, TX for example??? ((I’m from there, it’s nothing but Walmarts and more Walmarts.))
#9 and #10 = Just help keep small businesses Alive y’all! I do. And quite honestly that’s why my family and most of our friends go here, because they all have small family businesses themselves ((not me though I’m in med school)) and basically we see the value in them. Caring customer service. Ok ok I’m done now. Lol.
Bye Mary! ;)

Very friendly staff. They have done a great job with my little shih tzu mix. He’s always a little scared going in and just fine coming out. A little pricey but worth it.

Always helpful and provide a great pet grooming experience. The staff is always willing to work with our dog… who doesn’t enjoy baths. Would highly recommend this establishment to anyone in the northern suburbs who cares about their pup!

Local gem for sure.
I don’t own a dog but one of my pals has two GIANT wolves. With teeth. When I go visit I bring treats, as these beasts will gnaw my arm off. Okay not really, but HUGE TEETH. Wags on Willow has a lot of animal parts for them to chew on. There are: chicken feet, rabbit ears, rabbit feet, turkey claws, cow legs, cow hips… AND ANTLERS.
The feet and claws are one bite treats for these giant beasts, but the legs are the perfect size for them to gnaw upon.
Service is fabulous. The owner wrapped the treats in a cute gift bag. She also had an adorable pug roaming around the store. I love baby pugs! She is quite knowledgeable of all dogs and will surely be able to assist you if you are searching for a gift.
I will most definitely return for treats!

I hate the idea of writing a poor review for a small business. I am an advocate of small businesses, however, the service and customer experience that I had at Wags on Willow was just too disappointing to not write a review. I want to note that I did call the owner before posting a negative review to give her the opportunity to talk about my experience, but after 3 days, I’m done waiting.
I’ve taken my dog to Wags on Willow about 4 times now. I understand that their regular groomer left recently, and they brought in two new groomers. Well, I think they should continue to look for a new groomer. My mom brought my dog in and reminded the groomer that I prefer my dog’s head to have a round and full shape. What did I get? An uneven triangle shape that looks horrendous. Even her body is uneven — so much so that I had to take out a pair of scissors and even out the haircut. On top of everything though, I found a nick on the top of my dog’s head that they didn’t tell me about. It’s small, and it will heal, but I’m disappointed that someone didn’t at least give me a heads up about it.
I wish I could continue to support this small business, but certainly not after the experience I just had.

Wags is a cute shop! My review is for the grooming, specifically the groomer Linda. I got 2 dogs done that others have describe as having «difficult hair» and they just wanted to clip them short. Well, Yorkies have fine hair, and not everyone likes their dogs shaved! She made them look great and did not complain. The prices seem average for the services… Comparing prices to PetCo is like comparing your salon hair stylist to a Supercuts. I will be coming back to Linda soon to keep them looking fab!

I drive a bit to get here but it is worth the trip. Mary, the owner is lovely and you can tell she and all who working with her love dogs.. The store is attractive, super clean and easy to shop in. Exceptional pet products, gorgeous dog beds and they special order my dog’s raw food for me. Wags on Willow is a very special find.

Linda K. a groomer at Wags on Willow has groomed several of my dogs. I can’t say enough about how happy I am to have found Wags on Willow and Linda. My dogs have always come out looking great and when we arrive they cannot wait to get in the door. Linda takes pride in her work and you can see her compassion for the animals, she always makes sure the dogs have a calm comfortable experience when she grooms. She is highly talented and knows her breeds and how to make them look fantastic. I would not even think about going anywhere else. If you haven’t been to Wags on Willow yet for a dog groom, please try Linda out. You will not be disappointed. There Pet Boutique is fabulous as well, check it out when you drop your pet off for grooming. They have everything from fun to necessity for your pets. Clean and great staff.

I agree with other reviewers that the store is extremely lovely and clean with unique and beautiful merchandise, and the staff is friendly. When I called to make a grooming appointment they were able to squeeze us in at the last minute on a Saturday (which I appreciated). I was quoted $ 60 for my particular breed of small dog on the phone ($ 15 more than I usually pay but I was desperate and decided to suck it up).
We dropped the pooch off at 2pm and waited for the pick up call… when 5pm rolled around and the call never came, we decided to go over to the area on another errand and check on the situation (as they close at 6). At ten minutes before closing we were informed that our dog would be another 55 minutes. This is understandable, but a call to let us know they were running late would have been appreciated. To their credit they offered to treat us to coffee at Whole Foods while we waited, but since we had an errand to do we declined.
When we came back at the designated time, our dog was still being worked on. We were given a free bag of dog treats even though we insisted it wasn’t necessary. When we were rung up, the price of the cut was more expensive than what was quoted on the phone. I called this out and the promised price was honored. Another customer in the store had a dog being washed due to an interaction with a skunk. He claimed he could still smell the skunk on his dog and his service was comped.
Long story aside, I hold high quality customer service with great regard, and while I believe that these people bend over backward to try and achieve that, they fall short for one simple reason. They charge WAAAAAAAYYYYYYY too much for basic grooming, and watching how they dole out offers of coffee, free dog treats, and comped service to win favor with the customer it is clear they are hurting their bottom line at the expense of the customer.
Strive to offer great quality service AT A REASONABLE price, and if you make a mistake it is great to offer discounts, but don’t give away the farm. Unless grooming prices come back to Earth we will not become regulars.

I was in the Northbrook area and I was trying to find a good place to buy my dog a birthday gift. I didn’t want to go to the regular petsmart or petco. I wanted something different. I read a few reviews and this one was the best. I wanted to see for myself if it was worth going.
The store was clean and organized. It smelled good. Not like if you were to walk into petco and smell pee everywhere. Everything was pretty easy to find as well. They have some pretty unique dog toys as well.
I got there and a lady named Mary helped me. She greeted me with a warm welcome and asked what I needed help with. She showed me exactly what I was looking for. She even went to the back of the store to bring out a musical birthday cake toy. I’m glad she took the time to help me.
Overall, I was very satisfied with my short experience there. My dog bear was super happy to receive his birthday treat! I would definitely go back there in the future.

I love Wags! Mary is a total sweetheart and knows her stuff. Her assistant, Maggie is also great! Shop local and support this great store. No junky foods sold at Wags. And the accessories are top notch too. I wish I could give Wags more than 5 stars!

What a great business! I love going here for my dog because the customer service is outstanding. They always have a ton of great items which keeps me busy for a while finding the perfect items for my dog.
Everyone in the store is very knowledgeable, and helpful. They are not only a pet shop but they also do grooming, and they do a great job.
I highly recommend Wags on Willow for all your dog needs.
Again, this is why I love small businesses so much, most always go out of the way to make sure you leave happy, and leaving here I always do. A+

This is a great place for dog owners and dog lovers. Mary is extremely knowledgeable and helpful in selecting products. The grooming services are outstanding. Very thankful to have this resource nearby!

I get it now. Myoung fixed the haircut, not my groomer. Not only did she fix the tail. She basically re trimmed my entire (large) dog. She fixed details that I barely noticed. My dog looks great. Still a tad much but, excellent, excellent cut & we get what we pay for. Even my wife told me it was an awesome cut & she never says anything. I’m coming back.

We were searching for a local groomer and came across Wags On Willow on this site. Read all the great reviews and felt that we had hopefully found a good place. Well guess what? We found a GREAT place. The store owner, Mary and her manager could not be friendlier, the store is super cute with gorgeous merchandise and the groomer, Myoung is top notch. This was the 1^st grooming experience for our puppy and it was seamless. We are so glad we found Wags. 2 words… HIGHLY RECOMMENDED.

Very helpful staff and knowledgeable. I buy my dog’s food, leashes, etc from this place and always satisfied. Hours are bit difficult if you are working during the day but other than that I will keep shopping here.

We had our Golden Retriever groomed at Wags on Willow and they did an excellent job! Our 6 year old Golden is afraid of the blow dryer and clippers, however Myong Lee (groomer) put him to ease and we were delighted with the grooming.
Mary and her staff also have a very splendid and also very unique offering of treats, foods and toys.
You should try this place — I know I will be back!

We moved to Northbrook over the summer and Wags on Willow is my new favorite store! Mary is so welcoming and helpful. She has a wonderful selection of food and treats, along with very unique accessories and gift items. She gave me some great advice regarding grain free dog food when my previous food had been recalled and was unavailable.
Last weekend we went to the first Halloween party and both of my dogs had a great time. There was a pet photographer, treats for pets and people, and a costume parade. It is really so nice to have a great shop like this in the neighborhood and I am always excited to go in!

Sometimes, I wish I lived in the ‘burbs.
I stumbled in recently and found my favorite grain free pet food, in the hard-​to-​find larger size bags. Not only were they helpful and courteous, they got me signed up for their frequent buyer program right away (if you’re a pet owner, you know that $ 250 is not hard to spend on quality pet food!). They held onto my 20# bag while I shopped around, then offered to *carry it to my car* if I just honked from the curb.
Seriously? I didn’t honk — I couldn’t get myself to do it — but they still insisted on carrying it for me.
After dealing with stores that won’t return calls, don’t carry what I want, and have to special order it every time, I’ll be back. It’s a trek for me, but I think I’ll be making most of my future purchases here!