Neiman Marcus

The best shopping in a quiet north suburb town! The best sales associates and customer service desk! Props to all the people who work here who have to tolerate the eccentricities of the rich and pseudo demands of the coming climbers.

My favorite place on earth! Everyone is the kindest souls on earth. They cater to all your needs and make you feel like family! They have everything and if they don’t they will get it for you! Love my SA, Angelica English!

Bobo in Jo Malone is just the nicest sales rep at the store. I have known her for years. We first met when she worked at Sephora more than 15 years ago. The best time to shop here is during their sales. Go for the quality, not quantity. A good wardrobe is an investment and acquired over time…

I’ve been shopping here since the Dot-​Com 90s and have never had a bad experience with this store nor any other Neiman store locations. They carry all the top designers and the product they stock is very creative and tasteful, plus the employees are very professional and knowledgeable. Rob Raye – who’s been helping me out since the Dot-​Com 90s – is an exemplary employee at the Northbrook store;he’s never steered me wrong!

Giving a neutral review because I don’t buy anything. I only go into the store to spray some of Creed’s Spice and Wood cologne on myself. For those not in the know… it is a $ 745 bottle of cologne. It makes me feel rich b17ch!

Lana is the best! Very helpful. I have been a loyal customer to Neiman Marcus for years. A little pricey – but that is to be expected with high quality merchandise.

Service here is great! I’ve never walked in here without anyone ignoring me and I look like I’m broke! But they still help me out anyway. Men’s store is excellent and I love their selection. Their Christmas holiday sale is the best!

This is why I do most of my NM shopping online,. I have to agree with most of the negative reviews — service here is the worst ‚.with maybe one or two exceptions in the cosmetics department — I see people mention Barbara at Jo Malone –she is the only one that’s genuinely nice — and I don’t mean ‘Oh now that I know you are actually purchasing I can be overly excited and sweet — like a dog that was just shown his treat nice .I honestly don’t understand how the store management does the hiring here,.Maybe they go to classes for eye-​rolling and ignorance,. They are lucky the location is extremely convenient and sometimes I don’t feel like waiting for my orders otherwise I would never step my foot there,. And guess what I recently visited the Oak Brook location — not much of a difference,. LUXURY AND UPSCALE DOES NOT MEAN SNOBBY

Worst customer service ever. They discriminate against your age. I’m in my 20’s so not one associate even looked at me. And when I asked for help I got attitude. Don’t waste your time here.

Beautiful Chanel Department. Got my bag girl the lady was super nice, they have a nice fur selection and overall nice place to shop around not to far from my house so easy to get to !!!

These sales people have a lot to learn. They follow you around the store and breathe down your neck!
Especially when shopping for luxury items, I appreciate elevated customer service, but this is not that– this is just used car salesman tactics at their worst!
The biggest culprits are at the fragrance counter– as soon as you even look at a bottle or pick one up to test out a fragrance they surround you with the specialist of this brand and the sales person of the counter etc. I don’t need 3 people to help me make a fragrance purchase decision! Even after telling them multiple times that I just want to test a few different ones and I will let you know if I need help, they are still sitting there watching you and shoving «suggestions» down your throat. Look I get it, I am looking at $ 250 bottles of perfume and you want to try and be helpful (not because you want to be helpful but because you work on commision)… but when I tell you to back off, just back off, don’t stand around like I am going to toss the bottle in my Gucci bag and walk off OK?
Hmm… I wonder why the MAJORITY of your business is online Neiman Marcus?

This place is really weird.
When I am properly dressed and go there, I get absolutely terrible service.
When I come right after physical therapy and look like crap, I get great service.
Selection is great, when service is good, it’s great, note free alterations (like hemming pants) on regular price purchases.
But I confess: nothing really beats Nordstrom.

So snobby. I know, I know… what was I expecting? Well, frankly, I was expecting that if I asked an employee for assistance, («Where’s your petite section?») she wouldn’t look down her nose at me («Oooohhhhh, we don’t carry petites in the store. We _​alter_​things to fit.») Next time I’ll bring my W-​2 so I can show you that (1) I make 10 times what you make, and (2) I can afford to purchase my clothing elsewhere. Ugh.

This particular location gets 5 stars only for Purses. Ask for Rhonda. She is fabulous! Super helpful. 5 star customer service. Honestly, she has helped in several departments including shoes. Highly recommend her.

This review is mostly on NM’s Bobbi Brown counter:
My cousin and I came here to get our makeup done for her birthday party at the Bobbi Brown counter. I made an appointment only 2 days in advance, and they had openings. So that’s one good thing, hassle free appointments.
We got to the counter promptly at 3, and the girl doing my makeup was done by 3:05. I was shocked. As a makeup enthusiast, she didn’t even do my eyebrows (and that’s the most important thing). I even let her know what I was looking for and what Bobbi Brown products I loved using, and she used none of the items I mentioned. She was in such a rush and made me wonder why she even agreed to taking me if she did not have time.
Luckily, the lady doing my cousin’s makeup was a lot nicer and put in a lot more time and effort. She even gave us free deluxe samples of Bobbi Brown’s BB cream and smokey eye mascara (which I am now in love with).
Overall, getting my makeup done was a terrible experience. I’ve had much better Bobbi Brown experiences at Macy’s.
But a special shoutout to the extremely helpful lady at the Jo Malone counter, she definitely has the right attitude and was knowledgeable of Jo Malone products.

Shopping for a particular item… no help for any salesperson. Too busy chatting !
Asked a salesperson named Ruby, for assistance. she had attitude and acted liked she was doing me a favor. I went on my iPhone to locate the item and the salesperson took my phone from me. After several requests to return my iPhone, I finally ended this unnecessary shopping trip and left.
Drove to my very favorite store… Nordstrom, and purchased the item I was looking for.
Service can’t be beat at Nordstrom!
Neiman Marcus needs to take a few lessons from Nordstrom on how to treat a customer.
BTW… the store was not busy, so there was no reason for lack of attention. Just lazy salespeople.

I thought service here was great when I came here about 10 days ago with two friends. People asked if we needed help in all the departments we stopped to check out the merchandise.
That said, there are a lot of shoppers, even during the workweek so it can get challenging to get someone’s attention especially since it seems like the workers and customers all know each other.

I will be honest, service in the 2^nd floor women’s designer shoes is slow BUT.
Fred. He is AMAZING. Super helpful, extremely nice, and I was able to make an instant connection with him! I was eyeing a pair of Christian Louboutin Pigalle 120’s, and for all those Loubi lovers out there, you know that shoe is out of stock everywhere! I fortunately was lucky, and it was a surprise since Fred was nearly positive it was a different style, the décolleté.
I didn’t have the intention to purchase the shoe that moment, so I asked them if he can hold them throughout the week. After browsing around other stores in the mall compound I could not stop thinking about them! So I had to go back. Fred started laughing cause he knew, «once you eye a pair of louboutin’s you have to get them» and so I did. Beautiful shoes + outstanding SA service = happy customer :)

This review is only for Mr. Ned Miller over at the Men’s Fragrance/Men’s Department. He was unbelievably sweet, had great recommendations, and was extremely helpful. We were looking for a nice cologne for my dad, and we found one that we liked — Mr. Miller was kind, very professional, genuine, and offered great customer service. I know I can’t speak for the other sales associates in the other departments, but my experience with Mr. Miller was a positive one, and I highly recommend in seeking him out for anything that has to do with the men’s department at Neiman’s!
+ask for Mr. Miller at Men’s Fragrance: D

I love Neiman Marcus, however at this particular location there is always somebody putting on some kind of show — I really can’t explain it any more than that.
This is not a «come as you are» type of retail location. Although I have dared to run in after the gym in my grungy clothes (I don’t do designer w/​work out wear)
Anyway, all the ladies put on an act here. But I do love the merchandise.
It is so quiet here at times it looks closed from the parking lot. Recently though, I’ve learned of an Off 5^th outlet store that offers the same designers so much less!!! Yay!!!