Finish Line

Ugh, another review rant! Last night at the mall was just a bad one apparently.
First of all, I’m a huge fan of Finish Line and have spent a pretty penny buying shoes for my family here. I like the style of shoes they have overall, but Old Orchard still rules as far as Finish Line goes.
Hate to be the bearer of bad news as the first official reviewer of this place, but I’ve honestly attempted to purchase shoes here on four different occasions with no luck whatsoever. Two out of the four times I was completely ignored, like I wondered if I had A) Died and suddenly became a ghost or zombie; or B) I was the only one alive and they were all dead. Last night was one of those *dead* visits.
First time I came here awhile ago, the guy helping me continued to attempt to upsell me on shoes that were out of my budget, after I clearly stated how much I wanted to spend. Mind you, I’m willing to pay up for good shoes. The shoes they did have in my reasonable budget were not in my size :-(
Second time I came here I attempted to buy kid shoes. Note: I have twins, so that’s a decent double purchase (and expense)! My kids outgrow their shoes about every 8 months or so, and I prefer not to go over $ 80 each for shoes. The truth is they only have a very tiny selection that’s within the 4 – 5 size range, but if I go to other locations they have so much more. When it comes down to inventory, this place is fairly limited.
Last night I walked in the store and noticed 5 people and a baby all standing behind the counter staring at the register. No one, I mean no one even looked up at me after 10 minutes! After having a bad Lego store experience and then coming here, I was just done. What happened to customer service? Especially during the holiday season?
Old Orchard is still getting my business.