FedEx Office Print & Ship Center

Some of the best service I’ve ever received. Words really can’t express my gratitude to these fine folks.

Was very surprised to find this kind of service. Staff was very friendly and attentive. They didn’t let people wait in line. There was always someone there to help or if you were waiting in line they acknowledged you were there. Normally I have the worst experiences at FedEx or usps but this location apparently didn’t get that memo.

The The service here at the FedEx in Northbrook on Skokie Boulevard has been
Fantastic! Carolyn and Andrea were a great help! I would highly recommend using this location

This fed ex location has Been poorly run for a long time ! Slow employees not enough employees very frustrating. Get it together fed ex. I waiting 20
Minutes to send a box !!!

This place is awesome, open late at night! Friendly staff that are fast unlike at UPS where not only the service sucks but they are not open 24 hours for will call. Will be doing business at this FedEx location from now on.

Was open even when it was minus 40 degrees.

Based on one-​time visit, had very good experience. Went late evening and support staff could not have been more helpful. Periodically checked paper (before it ran out) and stopped by just to see how the project was going. Place was empty due to lateness. Bought some supplies, which are pricey (more like a convenience store) which is why I’m giving this four star instead of five. Spent two and a half hours doing an extensive copy job and would definitely return.

Stuck in the middle between three and four stars here. Four stars because their location is easily accessible with onsite parking. Three stars because it’s just so darn frustrating when things aren’t working or clear and you’re in a huge hurry and there’s not anyone available to help… or you can’t even tell who to ask for help. UGH!
Getting ready for an event, I decided to make my life a little bit easier today. I typically print most of my documents from home, but I thought I would just go to FedEx and try something new. My inkjet is slow, so I figured laser would be the way to go. I stopped by and plugged into one of their lap top stations hoping to self-​print some documents. Thankfully the station wasn’t working and I couldn’t hook up, because self-​print copies are $.99 each! I had about 36 pages to print, and I figured there must be an easier way. I decided I’d better get some assistance and waited in line for a super crazy kooky lady who, for some reason, needed two managers to assist her. She begged them to stand next to her while she made a phone call (it’s true). All the other employees were busy assisting other customers. I waited. Sweating now… I waited. $#%$!! I’m freaking out now, because this wacko lady is making me want to hit her with something at this point. But, I remained calm knowing the event was in a few hours and I would eventually get there (all the way in the city of course). Of course I gave one of the managers the stink eye, and then I got him to look my way. Part of it wasn’t his fault because the lady kept grabbing his arm to stay by her just in case. Ack!
So here’s the deal. It was suggested I put everything on a USB stick (which I had with me and transferred) and let them handle the printing because it’s cheaper. It was… and I didn’t have to deal with it. So, I gave over control to the manager, handed him the stick, he packaged my prints in a box and I was on my way. Damn you lady, it could have been such a smooth transition!
In the old days (really old days) things were so much easier and hands-​on. Now the way to go is to bring in your stick and hand it to an employee and let them do the work for you. Otherwise your prints will cost you $$.

Got the job done. Passports sent to DC, quickly. The account feature is super convenient. What else can you say? «FedEx» is a verb… Clearly they’re doing something right!

The very best thing about this FedEx location is the hours, 24! There have been times that I need to get papers to the west coast overnight and it is already late in the evening. They have come through every time.
Service is spotty. Some of the staff are very nice and easy to work with and others almost impossible. I recommend making sure you come in with your cup full of patience. Even if the staff are friendly, they are all very slow.

This office always seems busier than it really is. If you need help, its usually a wait. I have had great service and really crappy service depending on who is working, BUT all the machines always work, and you can always get a copier or computer if you need it. Plus the fedex pickup is really late (8:30pm at the time of this review) so you can get your overnight stuff off really late if you need to.