PawSteps Veterinary Center

I LOVE pawsteps. After visiting a few vets inside petsmart I was disappointed with the service. I decided to give pawsteps a chance and I am so glad I did. I love doctor sawyer, he is so nice, remembers little details and both of my dogs love him. One of my dogs used to be so nervous about going to the vet and wouldn’t leave my lap… but now when doctor sawyer comes in the room he automatically goes to say hi to him! It is such a personalized experience and I somehow always end up leaving thinking I got charged less than I expected to pay for random emergencies. Another great part of pawsteps is their reception staff. My dog tends to get into a lot of different things and I’ve had to call them frequently to ask questions and they are so helpful.

They are AMAZING here. We had to put our dog down and they were so patient and kind. They even gave her a dish of ice cream. It was a sad day but their compassion, care, and patience made an awful day a little less traumatic. We bring our other dogs there as well. Great care.

I first met Dr. Sawyer when he worked at VCA hospital of Westboro, I adopted a cat from Worcester Animal Rescue League back in December of 2006 and I took him to the VCA place, anyways, Dr. Sawyer met Parker and was very good to him and treated him for a cold that he had, so few years ago when I heard that Dr. Sawyer opened his own place in Northbridge, I decided to take Parker back to see him. Pawsteps is a great Veterinary facility, the people there are very kind and supportive, recently I had to bring Parker for his annual exam and I met Dr. Carrol, another great addition to Pawsteps! I wouldn’t bring my animal to any other place! Thank you Pawsteps for taking good care of my cat when he needs to be brought in.

When I first moved back to Grafton with my then puppy I was worried about transferring vets from Melrose, MA. He was abandoned and then a new vet, so I did my research before choosing PawSteps; of course you still never know.
I’m so glad I chose PawSteps. Not only is it convenient but the staff is AMAZING. They always remember Charlie and what’s going on with him. The facility itself is always clean and never smells like a veterinary center.
Last winter Charlie had lots of problem with his stomach and Dr. Sawyer was great at trying different treatments without harming Charlie or his stomach.
I’d definitely recommend this place to anyone in the area with a pet that’s part of the family!

I was very impressed by Pawsteps. I was new to the area and chose them because of location, but I would chose them again every time for quality of service. The staff is amazing, especially Kayla and Dr. Young, who we visited with. The rest of the staff members that I interacted with, though briefly, seemed great too.
I’m always concerned with how experienced my vet is with greyhounds and some of the unique needs they have. Dr. Young confidently spoke to all of the breed specific concerns that I had.
They were also very accepting of my hesitations regarding things like flea and tick preventatives, which we’ve had bad experiences with in the past, and did not pressure me at all to use products I was not 100% comfortable with using. That was a nice change from previous vet experiences where I was forced to adamantly defend my choices.
I’ve never felt so good about a choice of vet and, most importantly, my greyhound Grace LOVED them and they were wonderful with her.