Walmart Supercenter

I never seen a store like this where associates and the STORE MANAGER were extremely aggressive ready to argue. This was my store for 2 ½ years just for special item not groceries my last experience was disaster I waited for ten minutes in customer service line when my turn came and I did ask the associate why it took ten minutes he didn’t say anything then this another associate got involved without any reason and i told her mind your own business because she was interrupting the conversation first thing comes out from her mouth I am going to call SECURITY & POLICE I said for what because I am asking a question regarding the service she was going on and on so I went to different dept to see someone else can help me. The STORE MANAGER came and ready to argue and told me I am rude to his staff you get out from my store so I start taking video from my cellphone and he WAS ALSO VERY AGGRESSIVE he call his another associate to take video of me he personally escorted me out instead of cooling your customer down he was acting like a twelve year kid. This STORE MANAGER IS NOT SUITABLE FOR HIS JOB. I never had a experience like that where customer comes LAST at this particular WALMART there no CUSTOMER SERVICE WHERE ASSOCIATES VERY UNFRIENDLY NO SERVICE. STORE MANAGER READY TO ARGUE Associates look and act like they don’t want to be there, and it shows when they are forced to interact with customers.
Believe me there are other options close by, including a Target Wegman’s BJ’s very near from THIS UNHAPPY WALMART. I CALLED THE CORPORATE OFFICE BUT WITH NO RESPONSE. PLEASE AVOID THIS WALMART. ASK FOR THE STORE MANAGER YOU’LL SEE WHAT I AM TALKING ABOUT. LOOKS LIKE IT WALMART HIRED HIM FROM THE STRAIGHT FROM STREET TOXIC ENVIRONMENT. CUSTOMERS COMES LAST.

Really? a supercenter? You close early and I’m not sure if anybody actually works there and if they do the deafly not too happy when asked questions? Great clearance section though…

Ok, they got a cheap, but good selection for food, but nonetheless, all the employees look like they’re either strung out on benzos or they’d rather be somewhere else. There’s always a big mess somewhere in the store and the customer service counter is a joke.

Other than this store carrying a few specific food items I can’t find elsewhere, I doubt I’d take the drive out here on any regular basis. The other Walmarts in the area seem to have more variety and stock for things like clothing or tools without the crowds.
This store is kept clean. The parking lot isn’t always kept plowed as well as it could be. I get the impression that most of the staff are counting the minutes until their shift is over.

Great selection of products such as the $ 2.54 Wasa multigrain crackers, $ 4.74 Kind bars with 5 g. sugar, $ 1.98 sugar– and gluten-​free menthol cough drops with 5.8 g. menthol (seventy drops), $ 2.88 Equate Tussin DM Max (4 FL oz), $ 4.48 for 5 lbs. enriched elbow pasta, $.47/​lb. banana, fast check-​out, free wifi for customers, …in a clean and bright store with clearly labeled aisles. This is my favorite Walmart around here so far…
On Monday, customer service closed at 10 p.m.
The parking has adequate lighting. It feels safe to shop here.

1.5 weeks ago, I ordered a picture for «SAME DAY PICKUP. «I’ve gone back to this Walmart everyday for a week and a half and my picture has been left crinkled in the same pile and not ready for me to take home. I tried calling before I drove all the way back the next day and the girl on the phone didn’t know how to transfer me to the photo center… I received an email saying it was ready for pick up they day I ordered it, but everyday I go they say they don’t know how to mount the picture on a frame and for me to come back tomorrow. It seems every time I show up to pick up my picture, these employees have no idea what’s going on and they need to go «check out back» or «find a manager» and then they disappear for 25 minutes. This was the first time I’ve used Walmart to order pictures of any kind and it will be the last. I will never shop at Walmart for anything again. The employees are inept, and the managers don’t care. I finally told them to just hand me the crinkled print on the floor for free and cancel my order for a refund and they did it.

Very unfriendly service staff at this particular Walmart. Associates look and act like they don’t want to be there, and it shows when they are forced to interact with customers.
There are other options close by, including a Target right across the street! I wouldn’t go here unless I absolutely had to.

This Walmart isn’t bad. It’s only okay. If I have a choice, I would rather go to the one in Hudson. It’s so much nicer. There also isn’t a great set up here. Everything is hard to find. I mean, that’s typical of any Walmart though. My biggest complaint about here though is I HATE how the parking lot is set up. It’s a terrible design and I always get cranky whenever I have to drive through it because the people and the drivers always act stupid in the parking lot.

I’ve often seen, how customers are rudely treated at huge stores. However, my experience at this Walmart, not only surprised me, but, in a way taught me what customer service was all about. We went to get about 15 or so different samples of fabrics. It’s a long and a tedious process, but the two people who helped us, Nardine and Mike, displayed patience and courtesy that I most likely wouldn’t have been able to show, if I’d been in their position. Nardine carefully measured and cut all the fabric pieces and Mike got all the receipts made. Three cheers for these awesome people, definitely, definitely, going to come back here!

Very poorly run Wal-​Mart. Store is disorganized and products are misplaced and spread out. What store has two different sections for bathroom supplies on totally opposite sides of the building? I never can understand why they make 35 check out lanes and only open 2 of them. I had 21 items once in the 20 items or less line and got a lecture from the cashier. I then said to open more lanes and you wouldn’t have this problem. I would spend the extra couple bucks and go to Target across the street. Avoid this one.

Oh, Wally world. I have seen the future. It sucks. Your aisles are wider but you have 4 registers open with 40 people checking out.

If there was a Noble prize for grumpiness and poor customer service this place would break records winning it year after year. Most already pointed out that this place is a dump because of the construction and store arrangement, but they seem to be reaching new lows in customer service and professionalism.
I picked up some merchandise and went to the counter in the sporting section, the clerk there was idling… when I asked how much the merchandise cost, her response was «Well, there are price scanners everywhere… all over the store… look there is one right there (pointing to a neighboring aisle)». That’s great Einstein, but I was looking for some service, especially since I wanted to buy the item, it did not make sense for me to walk over to the next aisle, check the price and come back to checkout. So I go to the main check out counter, buy the stuff and then complain to customer service. They did not seem like they cared much either. The only consolation would be there was a Walmart rep from corporate who called because I provided feedback on their website.
I have decided it is better to pay a bit more for better customer service and shop elsewhere. I returned my purchase without using it later in the day.

If you happen to be driving down MA Route 9 some time near the Westboro/​Northboro/​Shrewsbury line, and hear a loud sucking noise… it’s this place.
Granted, it’s a dump due to the ongoing construction (as so many others have noted), but it really wasn’t that nice in the first place. Filthy and unfriendly, with some of the poorest customer service I’ve ever experienced anywhere, this one is among the lowest of the low in a chain of low-​class establishments.
To avoid the whole miserable in-​store experience, I tried instead this week to place an order online, but Walmart (in a show of EPIC incompetence) failed to launch both times. And it’s not like they had to actually package and ship anything — nooooo — the order was scheduled for «electronic fulfillment.» Yes, all they had to do was send an email, and these mouth-​breathers screwed it up not once, but twice.
A transaction that other companies are able to execute in seconds, millions or even billions of times a day, and yet 4 days later I’m left Unilocaling and swearing that Wally will never get another freaking dime from me, ever!
Thank God for Amazon.

They are rebuilding this one to be a Super Walmart. It was kind of messy during
the rebuild process.
The service is great. I went on this visit to get my vision prescription updated.
The service there is really nice, and they helped even with selection.
Would use them for vision again, and my other shopping needs as well

This is the only Walmart near us — and I try to go to ANY other Walmart to get other things –sure the prices are a bit better — but honestly — I make it a point to go to TARGET across the street. They recently remodeled, BUT as other Unilocalers have said — they will have ONE register open with 10 carts waiting in line — while the employees ignore the fact. Forget about trying to get someone to help you — there aren’t enough employees in the building — I walked around for 10 minutes trying to find an employee to help me… The self checkout lines are worse because they normally do not work… even with the remodel, poor poor customer service makes it a no-​brainer to go somewhere else.

Horrible, dirty, terrible service… don’t bother shopping here. Instead, I’ll spend a little extra money and shop at Target across the sheet. I agree with the other Unilocalers… it’s the worst Walmart in the world!

This Walmart is like an episode of punk’d or that other show on MTV where they timed you to see how long you’d last before you lost your temper (for the record, about 9 minutes).
Every single time I have come here I have kicked myself for doing so. Every. Single. Time. The signing is HORRIBLE — where is Massachusetts Weights & Measures?! I have walked in (and back out of) the eye center about 10 times with no one even saying hello to me, let alone offering to help.
But far and beyond the worst experience is the checkout. Grumpy, inexperienced, incompetent employees who won’t adjust the price to match their incorrect signing, who do a LOT of shrugging and not a lot of anything else, and lines lines lines. The whole store probably has 30 employees and half are door greeters.
Case in point — I came here at 7:30pm on a Friday night (not the busiest time in the world; I would know, I work retail), and picked up a few things — had no idea what I was buying since the signs were all about 10 inches to the right or the left of the product I wanted — got to check out and there were maybe 40 people in line. No, that’s not an exaggeration. There was ONE checkout lane open and it was «express lane» and stacked 6 people deep. The self-​checkout lanes were open and all a few people deep. There was one girl who’s register light was off and she was shooing people away because she wanted to leave.
We get in line behind a self-​checkout line, and then that same shoo-​er girl says «oh, well, I guess I’ll stay open» and starts taking OTHER customers, enraging a woman in front of us who had previously been shooed. We move over, she checks us out — standard, barely communicating — and only speaks to tell me she can’t take the safety anti-​theft plastic box off my razor cartridges, and that I have to go to the self-​checkout help kiosk.
I heard over to the kiosk, but no one’s home. She’s helping some poor soul at self checkout who’s been had by the machine telling her to put her item in the bag when it’s already there (love that…). She sees me, and walks over to help another customer in distress. Okay… finally (literally at least five full minutes) she waddles over, looks at me, walks AROUND ME and takes post at her station while complaining «I can’t do this anymore».
Not sure if this woman is in some kind of coma, I say «excuse me??» and she shuts me up with «HOLD ON A SECOND». Yikes, do I have to pay extra for the abuse? She finally assists, taking her sweet time to help me with the anti-​theft box, and then LITERALLY says «okay, go.» GLADLY!
I will pay the extra money, I will drive the extra 100 feet, I will go without razor cartridges for up to two weeks (I can’t go any longer than that, its just barbaric) just to stay out of this HELLHOLE. I advise you all to do the same. If you are fully committed to going to Walmart, make the drive to the newly renovated Supercenter in Marlborough (right on the Hudson line).

Parking lot is trashy, dim-​lights, and feels unsafe. Store is unkept. Roof leaks. Ideologically, workers are underpaid with no healthcare (modern day slavery), and all their products are made in China which furthers the plight of their poor…
We can not in good conscious shop here. Please join the movement.

This is the worst Walmart in the world. That is an understatement. I could not get anyone to help me in electronics after three calls and it was so disorganized it made no sense.
It is like most Walmart’s. Hairy women, people in really short shorts and a Jesus freak telling us the world is going to end. Yes, it was the day before «the rapture» but he was there telling us to buy things incase we had to live on earth ruled by Satan.
They should sell tickets to this freak show. Really it could be profitable.

I stopped in here today looking for just two items. Don’t you know that I was very disappointed when I walked out.
Lots of empty holes on the shelves in the baby and Health and Beauty sections.
Next time I’ll go across the street and visit Target.