Visited this yarn store for the first time yesterday. I live a few hours from this place but happened to be in the area and had looked up yarn stores on Unilocal.Many of the reviews were not that good in terms of the staff being friendly. However, I have to say that I did not have this experience in this store. I found them to be very friendly. I’m glad I did go in and gave it a try despite the reviews because it is a beautiful shop with a really nice selection of yarns. I spent a long time in the shop looking and gathering the yarns I wanted to purchase. The shop keepers were really nice as they left me alone to browse(I personally dislike it when store staff follow you around and don’t leave you alone) but answered all of my questions when I had them. I ended up buying quite a lot of yarn. I would definitely drop by there again if in the area.
A R.
Classificação do local: 1 Westfield, MA
I am a continued customer, however this past weekend went in there and spent 30.00 on a a hank of yarn. I asked the sales person if she could put nto a ball for me. She did try and it got tangled. She then told me I would have to do the rest at home. I have spent 4 hours untangling the yarn. I feel like I just had the worst expereince ever. Again, I love to shop local and know that this isn’t the friendlist shop, cut I go. I just can’t see gong back any time soon. I also aksed for help with patterns and it was like I was putting her out. Just awful ecperience.
Annmarie F.
Classificação do local: 3 Billerica, MA
I made a trip here while I was walking around downtown. I was in Northampton to visit WEBS, but stopped to have some lunch and saw this store so I thought I’d investigate. They had a very nice selection of quality yarns, but I kind of felt like I was interrupting by trying to buy something. The staff person was sitting knitting at the table and have a conversation with someone(a customer? a friend? I’m not sure). I felt awkward trying to get her attention to make a purchase. I actually contemplated just leaving…
LG C.
Classificação do local: 4 Marlborough, MA
Beautiful yarn in this shop! I was impressed. There were so many that I was tempted to buy even after being spoiled by bargain prices at the Webs tent sale. I found a magazine I haven’t been able to find in any other yarn shops or book stores(and I’ve been looking for weeks). The girl at the counter was super friendly on our visit. I came home with some adorable buttons and a couple skeins of beautiful yarn.
Cordelia N.
Classificação do local: 4 Chappaqua, NY
This is the only place I go for yarn anymore. They have a great selection of high quality(though expensive) materials and patterns. Some reviewers have complained about the staff, but I think they are perfectly helpful.
K. T.
Classificação do local: 1 Beverly, MA
I usually go to Webs for my knitting needs. But as I work near Northampton Wools, I went in to see if I could find knitting needles. The clerk was clearly on a personal call during the entire time I was there. I was unable to find the needle size but wanted to ask her if she has them in the back or something. When I tried asking her questions(while she was still on the social call), she completely ignored me. What a customer service! I am never coming back!!!
Tammy L.
Classificação do local: 1 Belchertown, MA
I purchased 3 Groupons with plans of attending a 3 hr. knitting class with my 2 teenage daughters. I called to make reservations for the class and was told that all Groupon classes have happened and had nothing scheduled. I told the woman that my Groupon has not expired. She told me she was sorry and to call Groupon for a refund. I asked if they would honor them at a future date maybe in September and was told no. VERYBADBUSINESS. They just missed out on 3 potential future customers. It felt like the woman couldn’t get off the phone fast enough. I will never enter their doors again.
Kelly M.
Classificação do local: 4 Berkeley, CA
Hm, this is not a 2-star place. Yes, it is very high-end and they get a lot of foot traffic from being on Main, so perhaps they are a bit shorter with potential customers than they should be, but overall this is a great store with lots of local yarns. I always had really good experiences here and love the Schaffer Yarns line. Their yarns are beautiful and high-quality and my mother, an avid knitter, makes a few trips to Northampton every year(from Syracuse!) just to shop there. However, she does prefer the slightly less snotty environment of Webs, but this place has a better curated selection.
Vilay S.
Classificação do local: 2 Washington, DC
There are two storefronts, one side only has kids/baby yarns and the other has all other types of yarns. They have a nice yarn selection for such a tiny space, especially for smaller or local producers & dyers. But I hate coming here. I always feel like I’m interrupting the people who are knitting at the table. It’s just not a pleasant or welcoming atmosphere.