I stopped in while touring from NYC to Bar Harbor, Maine. Great service. Cool guys. Highly recommend it.
Chris V.
Classificação do local: 5 Palo Alto, CA
I have twice rented a bike here while on vacation. Both times I have had a super good experience. Good rental bike, great service. They gave me an excellent route to ride and I got to talk CX with a knowledgeable service person. If your traveling through this area get your bike needs met here! Great shop!
Tasha S.
Classificação do local: 5 Easthampton, MA
My experience here was fantastic. I came in wanting to purchase a bike after many years of inactivity. I needed a bike that would be appropriate for someone who was out of shape but who wanted to get back into cycling. Lila(sp?), the salesperson, understood the situation and presented the alternatives to me. I felt no judgement whatsoever about my lack of athleticism or lack of knowledge. She let me try out a few options, talked me through the specifics(e.g. how to remove the front tire, how to lock up, how to use the helmet), and I left the store, having purchased a bike that I like and one I think I will ride! Throughout the process, I received positive, encouraging, helpful comments and advice. A great process — all around! Thanks so much!
Christine L.
Classificação do local: 1 Northampton, MA
Well, I don’t know how good there merchandise is, but I was really put off by the fact that their dedicated parking lot(with a sign that says it is for Northampton bicycle customers only), did not have a bike rack! When I asked the sales person, she nonchalantly told me I could have used the railing(to a staircase outside the store going to the second floor of the building), which I had. She continued in that vein by saying that people with fancy bikes can take them inside the store. Excuse me, this a a BICYCLESTORE. I expect a bike rack!
Chelsea R.
Classificação do local: 3 Madrid, Spain
When I went in to buy a lock for my bicycle both workers were attending to other customers so I chose what seemed like a good fit for me. I wanted to make sure that I was getting something half-way decent though, so I tried to find the person least-preoccupied. One person was engrossed in fixing a cycle and the other person was near the counter helping a customer who had a very expensive racing bike. I approached the worker who was helping the racing bike guy when it seemed that he had a moment and asked if the lock I chose would be suitable. He seemed annoyed that I asked and took one look at my bike(an oldie but goodie) and said«For that thing? Yeah, it’s fine.» While I was there, other customers came in with their average bikes and received barely average attention. This seems to be a place for serious cyclists who have serious cash. I left the shop wishing I had gone to Hampshire Bicycle Exchange.