Enterprise Rent-A-Car

Great customer service (I’m talking about you, Felix!) I had a reservation from Mon-​Thurs and a separate weekend reservation from Fri-​Mon, with Enterprise driving me the 2 miles home on Thurs and picking me up again on Friday. When I was turning in the car on Thurs, Felix asked me if I would like to keep the car Thurs-​Fri for free. Yes, I would! and i then drove myself home.
It is a very professional environment and I am glad this Enterprise location is so convenient to my home. I look forward to using it again.

Great customer service!
I occasionally will do a one way from Bradley airport and they will actually drive me the 2 miles to my house!
Who else does this? Very happy indeed.

Very friendly and coordinated team. Dave was very nice driving me around to the office and the team made an extra effort to make sure the car I needed (suburban) was there. That very morning someone hit the Suburban they had for me, and so they got another one from Amherst, and had it ready by my appointment. Great Service.

I rented a pickup truck from this location over the weekend. Prior to this experience I had been considering purchasing a truck, as I occasionally need to move things that won’t fit in my Camry. Tarren was very helpful in assisting me with the reservation and rental, and was understanding of my scheduling needs (late drop off). The Silverado was perfect for the job, and better on gas than expected. When I dropped the truck off I was stunned to see that Felix was still at the office at 8pm on a Sunday, working to prep cars for the morning. He was very polite and dropped what he was doing to check out the truck and print me a receipt. Great staff and rental experience. The only downside is that now I can’t justify buying a truck. If you only need one occasionally, this is probably the way to go.

I was entirely misinformed about insurance charges after explicitly asking an enterprise employee, which made my rental cost $ 90 more than expected.
Good service at the Northampton and Amherst location, as I was given a ride home after dropping off the car. Would overall recommend enterprise if you bring your own personal and vehicle insurance.

I have been using this office for 20 years. They have a consistienly helpful and professional staff of young people dedecated to giving the customer the best deal and experience. Will continue to be my number one car rental for me.

I needed a one way car from Noho to eastern mass and Enterprise delivered. It wasn’t inexpensive but then I expected the one way rental to be more than a local one. Overall very satisfied with their service and the new location is a big improvement.

If you’re in NoHo and you’re looking for a way out, renting a car is an easy way to accomplish that task. I usually book with National because I have status with them, but since the closest is in another city, I had to book here.
The process was easy, and this location takes part in weekend specials. I booked a compact for $ 9.99/day, Fri-​Mon. Great deal!
They called me the day before to confirm and ask if I needed a lift. I agreed, so they picked me up the next day when I was ready. They have just moved to a new office, but it’s very clean and nice. After the standard paperwork, they walked me out to my car, did a check for damage, and I was on my way. Hyundai Accent 4 door with roll down windows and manual locks, but with XM… weird. At least the staff is very courteous and professional.
Plus, the girl that picked me up and processed my rental was really cute. Icing on the cake!