United States Post Office

This is by far the worse Post Office I’ve ever encountered. I’ve lived in North Royalton for almost a year and had nothing but problems with this post office. Our lease is up the beginning of the year and the post office is one of many reasons we are moving out of this town. We love North Royalton, just not our apartment or this post office. Anywho, these are the problems I’ve encountered:
— packages delivered to wrong person (this has happened NUMEROUS of times)
— mail in my maiden name being returned to sender (which I put that name on the sheet THEY provided when I first moved in showing possible occupant names). By the way, they have NO problem delivering the previous tenants mail to me…
— having notices left that they attempted to deliver a package that needed to be picked up at the office to only go there and them say they have no packages — search for about 20 minutes and then find it (again, has happens many many times)
— tracked packages state they were delivered but really wasn’t because the postman left it on his truck
— requested for my mail to be held when I went on vacation, came back and the mail on hold could not be found
It’s always a joy (not) when I either have to call or go in there. The staff there is so rude and obviously hate their jobs. Like today, I filled out a complaint about a package that has been sitting at the post office for 3 days, was supposed to be delivered yesterday and still have not received it. They called me, left their number. I called back, it rang about 30 times until I hung up… This is just a terrible terrible office and the manager should look to replacing the whole staff. But the manager isn’t really any help either. Once I did call back (which by the way now the package is just lost), I tried to talk to whoever about the issues there and she didn’t really have much to say about everything I mentioned to her other than it should be getting better. She just kept saying something that their office is busy and only have so many people. I kept reminding her that no other office I’ve experienced is like this. I guess my own remedy would be to move out of North Royalton and see if the grass is greener on the other side.
So good luck with dealing with this location.

If I could give 0 star rating, they would have it. WORST service I’ve ever had living in several different communities over the years. Mail constantly being delivered to wrong address. Lost parcel delivery… Completed mail stop forms 3 times, have yet to honor them. Went to speak to supervisor about problem, 1^st thing out of her mouth was,“I’m on my way out right now” it was 2:00, & I’m sure she was done for the day. Not the right thing to say to a ticked off customer. And what can we do about it? Nothing! These people get paid good money, all holidays off, excellent benefits & we have to deal with this!!!