KFC

I got a mashed potato bowl with voucher and got something for my friend. The other bowl I gave to my brother when I got home from the mall nearby. IT was so yummy! Beats the wraps I got at KFC in Toledo… best invention ever. So worth the carbs.

I LOVE me some KFC. Don’t get me wrong. This is the nearest location from my house, so I go here when I want a KFC Famous bowl. Those things are the best. However, I have to give this place 1 star because the service is absolutely deplorable. I go in to order, and every time I have been there in the last 6 months there has been no one at the counter ready to take care of customers. I finally place my order, but it usually takes between 20 – 40 minutes for the employees to remember that someone is sitting in their dining area and that they did, in fact, order food. It is not unusual for the employees to service 3 – 4 drive-​thru customers before anyone inside the store. And usually, people end up coming back to complain because their order was wrong. Disgraceful. I used to work in fast food and customer service, and from what I see, there is clearly a management problem at this location. The food is good, just not worth a half hour wait.
Additionally, there is one thing I have noticed. Inside, the customers fill their own soft drinks from a pop machine that is not the one used for the drive-​thru. I stop getting soft drinks from inside the restaurant because that particular machine gives an odd aftertaste to the drinks. Again, from working in food service, that might indicate that the machine is not being cleaned, or it is not being cleaned PROPERLY. Don’t take your chances, get water instead.