Allstate Insurance: Ron Less

I like Allstate and like my agent, Ron JR, although I not met him personally. In December during an ice storm I slid off the road and had a $ 2,000 claim to file. I was thrilled with the claim process, the handling of the estimate, the referral to York Rd Automotive and even the rental car service with Enterprise. I give my experience a 5 star rating. However, after a few months my rate «magically» increased so I began to shop around. I could see a few bucks but the increase was drastic and I believe unwarranted for a 10 year no accident record. Well, upon checking to see if this increase was perhaps a computer mistake, I was told that the rate DID increase. I received a return phone call to which I somehow qualified for a reduction of my rate. I’m staying with Allstate because I like the way they handled my need; however, having to question rate increases to be decreased just sounds like a game that I don’t feel loyal customers should have to play.