iDeal Floors

I have found in dealing with Ideal Flooring and our investment properties to be a very pleasant, informative, competitively priced, professional and extremely knowledgeable experience. We have been very very happy with the timely executed service and installation. Big thanks to the Ideal Floors Team!

I own a rental property at Chisholm Ridge in the Fort Worth area. Comparing two estimates for new carpet and vinyl plank flooring Ideal Floors had the lowest price, but even more important, gave me outstanding service. They measured and calculated the square footage lower than another company which reflected in their lower cost estimate.
My rep, Patrick Norwood, went the extra mile by promptly sending me samples in the mail. I found a low priced air ticket and decided to fly down in-​person to take a look and see a cousin. Patrick helped me find the best products for an affordable price, good looks and durability. He showed real dedication and earnest desire to please me as a customer. We even exchanged pet pics! I wanted to find a company to trust and deal with long term, so I won’t even need to shop around in the future. I am very pleased with Ideal Floors.
I chose the vinyl plank for the living and dining room for the look of wood, and a hard surface is better for people with allergies and easy to clean. Patrick told me if a plank is damaged, it can be replaced without having to replace the whole floor.
I also found a multi-​toned carpet which coordinates well. With specks of more than one color, it won’t show dirt or stains as easy as a solid tone, so I think my tenant will appreciate that.
I heartily recommend Ideal Floors and Patrick Norwood as a rep for any rental property owners or investors.

BEWARE! Contracted for the installation of approx 1200 sq ft solid wood floor. Given a 3×3 ft sample which i was assured the floor would match. Estimated installation was one week. Wrong wood delivered and had to be returned — but deliverymen made it happen same day and I tipped them for their hard work (it was not their fault) and great customer service skills. That was the end of the good service!
When I first saw the flooring as it was being installed I was shocked by the poor quality of wood with major holes, missing wood, etc which would result in massive amounts of filler. I complained and was assured they would cull the bad pieces of wood and was referred by the director of hardwood sales to the disclaimer on the contract as to imperfections in all wood flooring. I originally was going to have a rough finished floor but changed after seeing the smooth sample — the salesman said the smooth floor would use a higher grade of wood (witnessed by my contractor) but they used the lower standard on my floor.
The installers had been instructed as to the stain color in front of me in English and when they later indicated they did not know what stain to use I found none could speak English. They did not use vacuum sanders and the new paint job in the house was covered with dust. They used the wrong putty to fill the major holes and imperfections after the first sanding and the putty remained soft and did not absorb the stain leaving tan soft spots all over a dark brown floor.
The Director of Sales was very rude and condescending and would form an opinion without even looking at the floor. I finally had to research the company owner’s email in order to contact him and explain the situation to get things done. I found him only somewhat helpful as he never called me and only said «sorry» in his email.
I was unable to occupy the house for a full MONTH waiting for them to try to fix the problems. End result: inconsistent finish in areas that had wood replaced, putty removed and replaced, and patching of sealer. There are boards that do not have a smooth transition because they were replaced and not sanded level with the surrounding boards.
According to my contractor, apparently this company hires independent installers to actually install the floors and they work on a flat rate so any problems requiring extra time come out of their pockets hence there is no hurry to fix them as they are on to their next installation.
FAR FROM IDEAL!