A S A P Appliance Service

I called and scheduled an appointment yesterday to have my dryer fixed today between 3:00 — 4:30. The man who took my appointment didn’t give me his name. When I called to confirm the appointment (after 4:30) the lady who answered the phone took my husbands number and said she would call back. When she didn’t call him back, I called her again and she said they had no record of my appointment. I said they needed to get someone out there because it wasn’t my fault their employee who scheduled the appointment made a mistake and my husband took off time to wait for their repairman, and she said they didn’t have anyone who could come out (even though their website guarantees 100% satisfaction and ²⁴⁄₇ service) then she asked me, «well what do you want me to do about it?!» I told her she needed to fix the problem since it was their error. I asked for the owners name to file a complaint, she said she would handle it since she was his WIFE and then I advised her I would be filing complaints against their company online and asked for her name, then she hung up on me. No one picked up the phone when I called back to get her name. Completely unprofessional, and a horrible way to run a business. NO ONE SHOULD USE THIS BUSINESS!!! I support mom and pop shops, but usually they are run with integrity. NOT THIS ONE!!! BEWARE!!!