B & B Auto Sales

The fact I liked the most concerning this car dealership is their attitude and the well prepared staff. For the inventory, it was not bad, but I was looking for a Toyota Sienna for my cousin and they didn’t have anything that were similar… This was the only thing that disappointed me. P. S. I found the car we needed on repokar online auto auction and my cousin won the auction and got the car shipped from Connecticut…

I stopped by to look at a Subaru last fall that had a wrong price on the windshield. priced $ 1500.00 less than he had intended to sell and had advertised online, but he honored the price. Car came with a free Carfax and it has served us well to this point. Went to purchase my next car from him last week but the car I was interested in was sold moments before I showed up. Paul made it a priority to find me what I was looking for with in my budget and wish list. Even offered to put me in a loaner till he found what I was looking for. Customer for life here.

We bought a used car here several months ago, so I am rating the dealership not only on the shopping experience (very nice) but also on the reality of our experience with the car we purchased. We bought a used car here for a price at the top of its Kelley Blue Book range, indicating that the car was in excellent condition for its age. Since shortly after that purchase, we began to experience problems and we have now put over a thousand dollars into the car to make it tolerably driveable. There are still problems, for example extremely loud noise while driving at highway speeds, but we’ve given up on putting more money into this car. I’m not saying that the dealership knew that we would have so many issues, and have to spend so much money, but we trusted that they would know whether the car was really in good condition or not. We feel that it was not at all a good deal, we’re annoyed at having to spend so much time and money at fixing our car over the past few months, and we would be very wary before shopping here again.

We just moved from France few weeks ago to move in Providence. We wanted to buy a car to fight RI winter :)
After reading some review about BB auto sale I tought it will be the best choice for us. So we came see Paul and we weren’t disapointed at all !!
I heard lots of bad things about cars commercial but Paul isn’t one of them. We spent some time to talk everything but cars ! Paul was completely honest with us and I’d like to thank him for that. It was à little hard for us to bring our money in US in time, so Paul gave us time to have everything.
It’s been more than à week that we bought the car and we are completely happy !
Paul is one of a best person we met in RI ! He is more than a good dealer, he is a good man !
If you need a car, just go to BB auto sales :)

I was in the market for a 4×4 pickup in order to combat the RI winters, and did research online for local dealerships that would work within my meager budget to get me on the road. B&B was one of the few dealerships I found on Unilocal with such a high rating but, much to my disappointment, I didn’t see any trucks on their site that were automatics.
After failing to have any luck at other local dealerships, my father actually mentioned B&B and I told him I didn’t see any automatics on their site, but that we should head there anyway. On the way I applied for financing and received a phone call from Christal a few minutes later. She asked a few standard questions and I told her I was headed there that moment, just as we happened to turn into the parking lot.
Upon arriving, I met with Paul, the owner. I’ve worked in sales before and had just gotten done with an obnoxious negotiation at a previous dealership, so I was already very wary of being lied to or talked to like I knew nothing. Paul, however, is not the stereotypical used car salesman and holds true to his Christian beliefs: he’s honest, caring, and trustworthy, and within minutes I felt entirely comfortable possibly proceeding on a purchase.
Sometime within the space of ten minutes of talking to Paul, he handed me the keys to test drive an automatic 4×4 ’02 Dodge Dakota that was slightly higher than my budget but met all my other requirements. I took off down the road and fell in love with the truck, telling my dad, «I’m ready to drive it home right now.» We parked in a Cumberland Farms parking lot and popped the hood and everything looked beautiful inside. The truck, too, drove perfectly and sounded clean.
I headed back to B&B and told Paul I was ready to go ahead with making the purchase. Without asking, he handed me the Carfax and went over all the work the dealership had done on the truck, as well as its previous history and the few things to pay attention to if I were to buy it. He told me to feel free to take it to a mechanic of my choosing and what would be covered by B&B if they found anything.
I decided to purchase the truck but was sadly unable to take it home that night. The next day, Christal called me about loan information and to tell me their mechanic was checking over the truck again to finalize its condition, and I proceeded to blow up her inbox with questions and concerns any first-​time vehicle purchaser would have. Christal replied to me within minutes despite being off for half the day and processed my paperwork and loan details quickly.
I came back a day or two later and talked to Chris while I signed the paperwork. Chris made sure to explain all of the warranty details to me, as well as what all of the documents entailed and covered. Perhaps the most nerve-​wracking part of the entire purchasing process was one of the simplest thanks to him, and I went out to my truck to drive home.
As I was headed home, Christal called me to ask to return because I accidentally took their copies of the paperwork, so I stopped home (as I was pulling into my driveway when she called), grabbed my brother and dog so they could go on the truck’s maiden voyage, and headed back to B&B. I dropped off the paperwork, went into the parking lot and… the shift wouldn’t work. It kept clanging and refused to shift out of park so, after a few more attempts, I went inside to explain the situation.
Within seconds, Dave, Paul’s brother and the dealership’s technician, came out to my truck to troubleshoot. He was unphased by the giant Alaskan Malamute loving him up while he tried shifting over and over until he eventually got it working and pulled the truck into the garage. While I walked towards the garage, Paul brought over a car and presented me with the keys, telling me I could use it as a loaner until they fixed the truck. This act alone was way beyond what I expected and testament to just how much B&B cares about its customers.
I told Paul I’d wait around and see what the issue was at first, and was invited into the garage while Dave continued to test the shifter. We were allowed to hang around the garage while Dave told me what he believed the issue to be (lack of lubricant between the shifter and the inside of the steering wheel) and how he could fix it, and I gave him space while he disassembled the steering wheel to see if that was the actual issue.
Dave tested his work and made sure that, indeed, that was the issue, trying for a long while to replicate the problem and only telling me it was all set after being absolutely sure the issue was resolved.
It was, and since then the truck was run incredibly well. I’d recommend B&B to anyone, as it’s staffed by people who actually care about their prospective customers, and hold true to their Christian faith and the values of integrity and honesty.

The people who work here are exceptionally kind, helpful, and gracious. They helped me buy a Suburu Forester and I have never been happier with a car. I test drove seven vehicles and spent a long time deciding. I did not feel any pressure to make a choice that wasn’t exactly what I wanted. I would recommend B & B auto to all my friends.

I thought B & B was excellent as far as used car sales go. They were very helpful in making sure I chose the right car and in getting me financed. They made my car buying experience much less stressful than I expected it to be. I took the car to my mechanic before I bought it to make sure it was in good shape, and he said its a good car that will last me a long time.
It’s been a few months since I got the car, and I recently went back in to get my squeaky serpentine belt fixed. They did it for me with little notice and for free.
Craig and Chris have been extremely warm and helpful every time I’ve come in. Thank you!

I can’t tell you how pleasurable Chris, Craig and Paul made our car shopping experience. Dan T. is right when he said these guys are NOT your typical used car salesmen. My hubby and I went by on a Saturday to see what they had to offer and ended up talking to Chris Neale, one of their salesmen, for at least 15 minutes about non-​car stuff. He is such a nice guy. We left that day not buying anything, but a few more days passed and we still hadn’t found what we wanted so we went back to B&B and told them when we were looking for. Turns out they had JUST brought a car back from auction and we ended up test driving it and bought it a few days later.
Since the car was just brought to their lot they hadn’t even had time to price it yet, but they worked within our budget to get us the car. It is so great and we are really happy with it. If we need to buy another car we will most definitely be back to see these polite and caring gentlemen!

Me and my girlfriend were looking to buy a car with a limited budget and only a few days time. The guys at B&B were so nice and did everything they could to accommodate us and get us a great car that we love! They are NOT the typical car salesmen that can be pushy or only out to get money. They really care about the customer and do everything they can to get you into a car that is a good fit. I would highly recommend them to anyone buying a new car, you will agree with me once you meet them.

Bought my first car here. Salesmen helped pick the right car for me. Definitely recommend doing some research on the car brand and year. Bought a chevy Malibu that ended up having the ignition switch recalled a few years later.
What I liked the most was how frequently they updated their website with their inventory.