Bill Summers Honda

Run! Run! Run! I took my 2014 F150 to this dealership as it threw a code and it was the nearest to where I was at and my own mechanic recommended getting it to a dealership as soon as possible. I keep my vehicle maintained to the highest standards. It threw a code on me last Friday while running I80 heading west to Colorado. The dealership was able to get me in to at least read the code for me. The code was a communication error code. They said it was an unusual code, but that it was the fuel pump, but the fuel pump was working. So they tell, me without suggesting any other tests, that my engine needed to be torn down and that they could not guarantee that they would even find the issue. And this is their shop foreman telling the service writer this information who is passing it along to me. Really, tear down a 2014 engine without any further testing… FLAG!!! I contacted my mechanic and gave him the information along with the code that came up. He was researching this code as we were speaking together. He says… NO NO NO… run from there as fast as you can. There are too many other tests to be completed before a tear down is warranted. So, I made the decision to take my vehicle home, which was over 800 miles away and bring it to him this past Monday. What he finds out after some looking and researching, that the wire from the fuel pump module to the computer had a nick in it from the factory (as it was taped around the wire and I’ve not had any kind of work done on my vehicle that would have anything to do with the area he found the bad piece of wire). When he investigated the bad piece of wire, it was corroded and turning green. Now you would think a Dealership would be knowledgeable on their own vehicles. I think they where trying to take advantage of me because I was a woman, from out of state, and my vehicle is used for my business. SHAME ON YOU Bill Summers Ford. Shame on you!!! I’m very thankful that I have a wonderful mechanic who does not take advantage of me and knows what the hell he is doing. When they told me tear down of my engine, that was a big flag to me and I’m glad I had the good sense to talk to my mechanic. I guess they didn’t realize that I also come from a mechanics family (my dad and my brother), so I’m not some stupid broad. Be very careful if you choose this dealership. Unfortunately, I probably won’t trust any dealership now.

Made me what seemed like a great deal and I was impressed at first despite the negative reviews I had heard. I am the least bit impressed with the service after the sale. All of my paper work was messed up. Despite calling multiple times to straighten it out and me making payments on multiple cars due to their mistakes I was still not taken care of. Needless to say with my intransits about to expire still have no resolution. Poor customer service.

Horrible customer service, didn’t bother to call that our vehicle was ready for pick up. Not helpful when picking up the car the next day, told us it was out front. It was in the back of the lot. They were too busy being burritos for breakfast in the back to help us locate our car. Would not recommend this garage to anyone.