North Olmsted Chrysler Jeep Dodge Ram

On Saturday I had gone in looking to possibly trade in my current truck (2006 f150) for a new one (2016 Ram 1500). The gentleman I spoke with went through the process and got me the numbers had I decided to trade. The numbers were out of my budget but he explained all my options I had, given the new information. I went home and thought about it. Come Sunday, I went back in, this time with the new knowledge, I planned on getting a second truck instead. I spoke with a second gentleman and once I explained what I wanted, he went right to work. We found the truck I was looking at and he did everything he could to get the monthly payments into my range. He came out with the papers showing the payments and it was decided that the Ram was coming home with me the next day. Through the whole process, not once was I pushed into a direction I did not want to go. Also given that I’m 19, not once was I told I would be better in *insert cheaper vehicle here*. Both gentlemen I spoke with were also very explanatory and helpful. I spent maybe 3 hours total on this whole process including the deciding, signing and driving off. I would gladly go through this process again when my lease is up.

I loathed buying a car. That was until my experience at North Olmsted Chrysler Jeep. After spending the morning at my local dealership, I left feeling frustrated, insulted and a little sad. Determined to find a car that day, my google search had led me to NOCJDR. Mac Mcgee was my salesman, and I couldn’t be happier. Mac was clear and concise in answering my questions, and was able to get me into the vehicle I wanted with payments that worked for me. To my surprise when we came back the following day to sign the paperwork, Kurt Smudz, the finance director informed us that after digging a little deeper, Mac was able to apply some additional rebates that lowered my monthly payment even more. I was happy before, and even happier afterwards. I will most definitely purchase my next vehicle with Mac and the rest of the team at NOCJDR. Thank you Mac, you’ve restored my faith that there are still some salesmen that want to make sure the deal is equally as fair for the purchaser as well as the sales team.

Perfect experience. Tony set us up in a new jeep renegade, and it could not have been any easier. Answered all our questions and explained everything about the vehicle. If I needed another car, I’d go back!

Bought a 2016 Jeep Wrangler Sahara here a couple of weeks ago. I am in love with it (I have had my eye on this specific Jeep for months now) and have been communicating with Chris Weber from start to finish. I came in somewhat unprepared and Chris was VERY patient! Everything was very easy and smooth and well-​explained. I am so happy I was able to finally purchase the Jeep I have always wanted at a price I can afford!

Loved our experience buying a car there, and every time we go for a service we are taken care of with great customer service and in a timely manner.

Recently bought a new Jeep from CJDR in North Olmsted. Very impressed — Chris was a pleasure to work with; very professional, very friendly and I’m thoroughly pleased with the deal we got (and of course we’re loving the new Jeep!)
I haven’t been in for service but judging from the delivery process, they’re quick but thorough so I’m looking forward to having my Jeep maintained here as well!

I had an amazing experience purchasing my jeep from this dealership. The woman helping me was Renee as well as the finance manager Kurt. Renee literally did everything she could to fit the car into my budget for me to take home today. The two of them gave such awesome customer service and made sure I was getting a great car and a great deal too. I will absolutely be recommending them and will do business with them again in the future.

The Saturday before leaving home in AZ I received a recall notice for my 2013 Ram truck, steering wheel wiring. Figured it was a «nation wide» recall so I would have it repaired in Ohio. Went to «North Olmsted Chrysler Jeep Dodge Ram Dealer» and was surprised. Was told it would be better to contact «your dealer» back home, I bought the truck in Idaho. I would be number 60 on their waiting list. Explained that I was visiting here for the next month. Again suggested I contact «your dealer» to have repair done, since the wait would be longer than a month. No offer made to even put me on the waiting list! So, I contacted the dealer in Tucson AZ., Larry H. Miller and was told, «Do you want to bring it in now or make an appointment, it usually takes 4 to 5 hours to repair».
I was definitely given the impression that since I did not purchase my Ram from «North Olmsted Chrysler Jeep Dodge Ram», dealer, they had little to no interest in repairing the issue. Even though it is a «Nation Wide» recall. Going to try another nearby dealer. Hope they are more receptive.

I had a great experience purshasing my dodge Ram 1500, fast and friendly service. I highly recommend this dealership. Ask for salesman Chris Rutkoulsky, very cool and helpful.

This review is about the service department. It is the most frustrating thing. They actually do a good job working on cars, but they have been backed up for months. It generally takes three weeks to get your car in there. Obviously this is not an option when something brakes and you need it fixed now. Not sure what is going on, but I have been forced to take my car somewhere else every single time. At this point I won’t bother checking with them anymore. If you have plenty of time to have your car worked on, by all means, give them a try.

I needed a car very quickly because mine unexpectedly broke down and wasn’t worth repairing, but I needed to get back to college pronto. I came here expecting to be able to leave with a car that this dealership had advertised in multiple forms (websites, newspapers, etc) and when I got there to test drive, it hadn’t even been inspected yet. My salesman assured me that he would get it in first thing in the morning because I needed it to get back to school. First thing in the morning should have been 9am, since they open at 9am. My car wasn’t taken into the shop until at least noon and I didn’t receive a call until 12:30 telling me that it would still be a few more hours until the car would be finished, as if I had all the time in the world. Finally, after we had my own mechanics inspect the car and decided to purchase it despite having to fix things that the dealership wouldn’t (and couldn’t because since they did a poor inspection of the car and missed things, they didn’t have time to fix other things as the shop was about to close and I didn’t have another day for this dealership to completely waste) I went back to finish filling out paperwork. Despite my salesman telling me the day before that the paper I had with my insurance information on it was fine, he came back and said the next day that it in fact wasn’t fine. I looked up my insurance card online and after waiting around for twenty minutes, my salesman comes back and says «wait, do you not have full coverage on the car you were driving before?» Despite the fact that I had been in this dealership for two days, he neglected to tell me that there was some «very important strict policy» that states the person purchasing the vehicle must have full coverage. He waited until 5:25pm, 25 minutes after any insurance agency and specifically my agency, had closed to tell me this. He then tells me he can’t give me the car unless I’m fully insured, despite it being completely his fault for neglecting to tell me or my family that it was necessary. I fought him on it and eventually the financial manager is able to get me the car, despite not having full coverage, probably because this was the first I was hearing of it because of my idiotic salesman.
This place caused me so much stress and the business as a whole wasn’t organised. I’m utterly disappointed with how things were handled throughout my overly drawn out purchase. I will not be reccommending this dealership, nor will I ever be returning; I’d much rather spend my money where competent people are employed.

i purchased a car here a few months ago. the process took 4, 5 days. first problem. secondly, when you have to contact the BBB because youre upset w their service, thats another problem.
i wanted to go forward w a vehicle i saw online. i went out, test drove it, and began securing financing for it. there was a crack in the windshield that was not reflected on the website until i saw it, which was a bad look. also, i made sure that the deposit i gave was fully refundable if i was unable to get the car.
the process went into day 2, in which i went back out to the dealership… dealt with someone different named joe, who was a complete ass and scared of me so much that he wanted me to leave the office when i had did nothing to him. i gave him until 6pm that night to get in touch w me with what the financing turned out to be. he didnt, i called the BBB because i wanted my money back.
day 3 – 4, well amazingly they called and told me everything was good but they had to replace the windshield. also i requested a front license plate to which they have not gotten me yet. 6 months late…
i got what i want but i wouldnt recommend this dealership to anyone.