Alterations Express

The ladies here do a great job. I trust the work that gets done. Easy, convenient and can be turned around quickly as well.

Do not go here. Period. I took 3 expensive suits here to get the hems altered, and not only were they uneven, but the stitching showed. When I told them I was unhappy with the job done, the employee replied, «well, that’s how it’s done.» Not only that, but their prices are inconsistent. If you do decide to come here, keep your receipts because they will charge you different prices for the same service. Oh, they also have online coupons, which they’ll tell you about after you check out.

I took a pair of expensive jeans in to have the zipper repaired. (I had it repaired at another place and they screwed it up, so I thought I’d try this place). I specifically requested that they match the original stitching (it was a double stitch). When I went to pick them up today, they only did a single stitch. I told the woman that I specified that I wanted the stitching to match… but apparently, they did not notate that. When the woman went to the back to ask for them to be redone, she rudely said «why» and «she will have to leave them, I can’t do them tonight.»
I should have gone with my gut when I dropped them off and another employee was so rude. I will bring anything else them again.

They have done everything from suit coats, pants, shirts, etc. you name it and it has always come out perfectly! I will continue to come here. All of the ladies are extremely nice and knowledgable. I recommend for sure

They did a great job with my bridesmaid dress. It had to be taken in 2 – 3 sizes, hemmed and strap adjusted. The dress was complex for the adjustments. They had to take in each lining separately, then re make the slot for the boning to go back in and they did all the work within 1 week. The stitching and seams all look professional. You can’t even tell the dress was ever altered. I did pay close to the same cost as what a bridal shop charges even after they gave me a 10% off coupon. I would have rated them 5 stars if the total cost was less.

To make a long story short this store WILL screw up your clothing, and then tell YOU your wrong and that you are not welcome back with your business!!! Had numerous expensive jeans hemmed here and it never fails one leg is shorter then the other because they DONT know how to MEASURE! Take your alterations elsewhere and avoid the headaches and high prices!

I had my wedding dress altered here! The top layer of the dress was made of English lace, so taking length off was super tricky. However, when the seamstress brought the dress out, you could not even tell she altered it at all! She also had put buttons on the back for the bustle and even that came out amazing! Before i left with the dress, she put a cardboard piece in the top to keep its shape and gave me a $ 25off dry clean coupon!

I took a dress here to be altered because I thought it was showing too much cleavage to wear to a wedding. They didn’t think it was and wanted to add these pads that pushed my boobs up even more and made me look like a hussy.
We settled on them bring up the shoulder seam. It was $ 60. I should have just had my mom do it.

I actually think that Alterations Express deserves zero stars, but that’s not an option so one star it is. I had never used Alterations Express, and will never again (and they’re kind of missing out since I’m short and need everything hemmed). I brought my wedding dress here to be altered. It wasn’t a super complicated alteration, and the dress wasn’t very fancy (it was just an off the rack ivory dress from Macy’s) since we were just eloping at City Hall. However, in the end, I was in tears. I’m still annoyed about it, and have rarely experienced such atrocious customer service.
The dress needed hemmed, and taken in. Paid extra for a rush order… which wasn’t done on time. They tried to talk me into picking it up 2 or 3 days later (for the same price). I tried to explain that I needed it by a certain day because it was for a wedding. I felt like the upcharge was a little high, but I figured it would be worth it. I also thought it was a little weird that one of the layers of fabric was just in the front (so not a ton of hemming) but I was charged slightly higher than the other layers.
The night before my wedding, I show up a little after 5pm (as instructed per the receipt) to try on the dress, make sure it’s perfect, and go home with my dress. Except… first they couldn’t find my dress. They tried telling me that I didn’t drop it off. I politely said, no I did and here’s my receipt. They rolled their eyes, and still tried to tell me that I didn’t leave the dress there (so I handed them $ 150 for nothing more than a small receipt?). Maybe the woman pitied me or wanted to prove that she was right and my dress wasn’t there, so she decided to go look again. At this point, I was told that they LOST IT. I was super proud that I didn’t yell or scream or swear or name call. I stood my ground and politely asked that they look again b/​c it’s my wedding dress. After almost 15 minutes they found it… and it’s not altered.
They tried telling me it’d be ready Friday. I explained thank you, but no, I’m getting married Wednesday so Friday won’t work — plus um, I PAID for it to be ready before then. The woman said, «Oh, but Friday is fine. It’ll be ready in time for Wednesday». I tried to explain I needed it THIS Wednesday (and the receipt didn’t just say «Tuesday after 5pm» but rather «Tuesday May 14 after 5pm». Then she had the audacity to tell me it was my fault that the dress wasn’t altered b/​c I didn’t tell them when I needed it (why else would I pay extra? And I repeatdly told her when I needed it by, which at the very latest was Tuesday). After I said no way, she said it was the initial employee’s fault and NOT her fault, so I should get it Friday. She tried telling me that she would «help me out» and made it sound like a big deal that the dress would be ready Friday morning and not afternoon. Jeepers! Thanks so much for going out of your way to have my dress ready after I need it, and allowing me the privilege of paying extra! This went around like this for over 5 minutes, until I started crying. I’m not proud that I cried. I was under a great deal of stress (unrelated to the wedding), and not feeling well.
When I tried to explain that I paid extra for it to be ready by a certain day, she got annoyed. (I should note that if they couldn’t have done it, I would have appreciated them telling me so, and then I would have gone home, tried to do it myself or worn something else. And then not leave a review.) Finally she said that they could do it, and I could get it Wednesday afternoon. Except I’m getting married at 10am. She then basically said I shouldn’t get married on such short notice, and again mentioned this mix-​up was my fault. I was in a bit of pain and upset, so I kind of cried a little more and said I really needed it, and then just told her I wanted the dress and to be refunded so I could go. I didn’t want it altered. She said she would check to see if they had done anything yet, but if I took the dress (even unaltered) they refused to refund any money. The employee told me that it was too late, they were working on it and to come back around 8pm (they close at 7, so I made sure they would still be there). I told her it wasn’t fair that i paid extra for this. Finally the manager came over and begrudgingly said Id be refunded for my surcharge, but that it wasn’t their fault, it was my fault. Fine whatever.
I go buzz around for a few hours, and come back… and the’yre closed. No employees that I could see. I called them and someone said that’d let me in and I could have my dress. The manager handed me my cash and my dress. I asked if I should try it on, and she was annoyed, rolled her eyes and said if I really wanted to I could but they were CLOSED. I decided not to because if anything was wrong, what could be done? She didn’t give me the full amount back once I counted it at home, and the alterations job wasn’t that great. All around miserable experience.

I have taken my clothes there a few times for a quick hem or to replace buttons on my winter coat– I should know how to sew a button right??? Well, I don’t. They do a good job, but a little expensive in my opinion. It’s just the convenience that keeps me coming back. They charge around $ 12 for a hem, but depending on the material or they type of stitching you want it can be more.