Watermarke at Biscayne Apartment Homes

At beggining I was really happy to be a resident of this community, however the longer I stay the worse it gets. THEY STOPPED accepting packages in their office and now I have to spend time in UPS waiting in a huge lines and on top of it I pay more rent .I am super disappointed.

Realtors Beware! Send your clients elsewhere! On top of all the horrific reviews the Watermake receives online, this place also reneges on paying commissions! I have been waiting on a commission from June 2015 and have yet to be paid. My client is already moving because the lease is up and I have yet to be paid. l have spoken with the management, sent countless emails and even filled complaints with the BBB and the NAR. This company doesn’t care about its residents, doesn’t care about its reputation and definitely doesn’t care about paying its debts. Don’t even waste your time, take you clients elsewhere.

This community stopped accepting packages in the leasing office that is the biggest reason why I moved in and continued to rent. Its very important thing and which is promised to be once you lease from them. Its the same if you remove tennis court or close the pool for a year!
Very disorganized. Very unhappy, looking for another place to move asap!

I lived here for 9 months and there is no way that I would choose this place again.
In my opinion, these are the pros and cons:
Pros:
Location — close to Biscayne blvd, several shopping centers and restaurants, Whole Foods, a 10 min drive (on the weekend) from the beach (Surfside/​Bal Harbour area).
Low security deposits, based on credit
2 pools, tennis court, gym
The office staff was polite to me. Fortunately I did not have the issues with missing packages as the other users described.
The outside of the complex is well maintained. However…
Cons:
Security — or lack of. They let everyone in. Not once did they ever call me when visitors came. My guests drove right through which means anyone can do the same. The buildings are never locked. There were multiple break ins, starting the week I moved in.
Garbage — tenants in my building left their trash everywhere. The hallway, stairs, elevator and especially the laundry room. Roaches, rats, flies were all over. It’s not hard to see why this place has an extensive pest problem. People also let their dogs urinate and defecate everywhere. Disgusting.
Pests — as others have already said, they do offer free extermination, but the roaches come back, especially in the summer. Even if you don’t keep any food or trash or pets, they come through the walls from your neighbors. Given the way the tenants don’t clean up after themselves (see above), I doubt this will ever change.
Maintenance — My building was without hot water for 5 days when a pipe burst, and with no water at all for the first day. There is often no hot water in the mornings. The AC didn’t work properly in the bedroom. The office is closed after 5 – 6 pm and even when it’s open, no one answers the phone. You can email them, but they may or may not reply.
Parking — I paid $ 25 extra for a monthly parking space, yet multiple times other tenants parked in my spot. I told the management and security of this and they did nothing except give me a phone number for a towing company, who never showed up. The parking lot floods after 30 min of rain, which in Miami happens all the time. The water can be up to 2 feet. It’s not only annoying but a breeding ground for mosquitoes.
I complained about all of these problems and nothing changed. I wish I had read the reviews before moving in, because they’re accurate. Don’t waste your time or money on this place or anything owned by Waterton.

It’s been almost a year since I last reviewed this place and it went down from «I didn’t like it» to «I hated it.» After mistakingly renewing our lease for another year, expecting things to improve as promised by management, we are officially moving out June 13^th. Building A has been without hot water for 3 days. That is ridiculous, unhealthy and a huge inconvenience. This community is poorly maintained and they try to cover it up with small cosmetic fixes. They do nothing to improve the buildings themselves (besides making them appear nice) and they do nothing to improve security. Anyone can drive or walk in. Management stated last year in an email that cameras were going to be installed. We are still waiting. The elevator in building A is constantly broken, at least once or twice a month. This is especially frustrating if, like us, you live on the 5^th floor and have to carry heavy items. The back parking lot drainage system was being worked on for two weeks, making it inconvenient to drive through. It rained a little the other day and it was still very flooded. The terrible roach infestation is the main reason why we are leaving. It’s unbearable. Also, don’t bother emailing management/​leasing office; they never respond. Packages are constantly misplaced or advised of arrival late. They are also very rude and have an attitude. Management says they will fix things, but only work on things just enough to barely have them function, only to screw up again. I advise NO ONE to move into this place, and I imagine all Waterton properties are the same.
7÷7÷2015− Three break-​ins in ONE MONTH. This is not okay. How am I supposed to feel safe and secure? The front gate security is a JOKE. ANYONE can just drive or walk on into the complex. Things need to change soon.

I have lived in Watermarke at biscayne for 2 yrs and the roach infestation is so bad it’s finally made its way to the 5^th floor, crawling through the wall and outlets. I wasn’t able to move before but I am definitely Not renewing my lease!!! The maintenance does nothing, the association doesn’t care, sometimes packages get misplaced. If you try calling to get something fixed they never show up or they are too busy to help you that day. Again Roaches, trash, and dog poop everywhere, this place is too over priced for what you have to deal with. Oh and let me not forget they let anyone get in without really checking.

This place has the façade of a great place to stay, but from the maintenance and keep up, this place is 1, over priced, and from water leaks, roaches, and poor communication I highly recommend this place be passed. DO NOT MOVE INTO BUILDING C. The maintenance men half ass their jobs, and drive around the lots on their golf carts like its a race track. Jose, do not try to get a package from him on a Saturday because he is incompetent and gets flustered when it is too many people at a time. This places needs better management and better employees.

Things appear to get worse here at The Watermarke at Biscayne! Roaches are still a major factor. Now we are dealing with pipes that have burst on Saturday. We have been forced to go without hot water for 4 DAYS! There was no note left to make the tenants aware of such circumstances either. Please wait for the pictures of the damage that has been done due to this pipe that burst in my building, it happens to be in the Laundry room rather close to my apartment. Water was and is everywhere. This foolery has been like this since Saturday, no one has taken the initiative to fix anything! This complex is far too expensive for the poor maintenance/​upkeep of this property. I do not recommend ANYONE to stay here!!! There is also a high turnover rate for management, wait for it she’ll (the new property manager) respond to this post as if concerned. PLEASE READ MY PREVIOUS POST. Julie responded, she’s no longer here the new manager name is Marlo… there’s a mess that needs to be addressed within this community. I’m very unhappy.

I have been a resident for almost a year and I do not plan to renew my lease. For people considering living here, Here are some pro’s and cons of this place.
Pros: spacious, tile floors, well insulated, stainless steal appliances, laundry units on every floor, price (it’s not cheap at $ 1,155 a month + the price of utilities/​electricity (usually an extra $ 100 for just me), but reasonable/​average compared to the other neighborhoods next to it), nice location right behind whole foods and near public transportation, low move in deposits, polite management and two pools
Cons: safety/​security– there are often police in the neighborhood. There have been break ins, The security guards let everyone in without calling and checking, people from other neighborhoods come to use the pools and have parties leaving them green and dirty
Pests– there are so many roaches, German and American. This is the main reason I am not renewing my lease. A pest control company comes every Thursday (by appointment only but free of charge), but they are not very useful because I have never seen a dead roach, only live ones. I am very clean and have very little stuff as it is spacious and I live alone, and they always tell me there is no infestation and my apartment is clean blah blah blah, however I find myself killing the German roaches at least twice a week, and now that it’s summertime, there are ghost ants and I kill roaches several times a day.
Mail– two of my packages have been stolen from the mail room. One was a projector and the other were expensive shoes. I received an email saying I had a package and when I went there the system showed it was there but they could not find it. I never saw those items.
Parking– every time it rains the parking lot floods. If you come home after 10pm, you can pretty much kiss any parking space near your apartment goodbye (unless you pay $ 50 extra a month for reserved parking). And there are always people parking in the fire lanes so it’s hard to get out in the mornings.
Personal– I am allergic to roaches (I didn’t know until I moved here as I have never had roaches before) and around October I ended up in the hospital for a few days because of a bad allergic reaction.
Conclusion: Although I have met very friendly and nice people here, this place is close to my school, and there are lots of things to do around here, I would not recommend this place to anyone. This neighborhood is unsafe, the pest problem is uncontrollable, there are more effective security systems, and there are so many problems that need to be fixed. I feel that Watermarke has the potential to be a great place but it’s not and for my health and safety, there’s no way I would ever come back and I am counting the days until my lease is over.

I am a current resident at Watermarke. My apartment is mediocre. Definitely extremely overpriced. The security is awful, they let absolutely everyone through. The staff is horrible. They are rude, and unpromising. Service requests take longer then they should, my packages have gotten lost or stolen from the leasing office because they do not check ID when a person goes to pick up a package. The parking is awful, overcrowded-​ness can leave you looking for a parking spot for 20 minutes. When I moved there in July, I was told that the gym, both pools, and all renovations would be finished in a month or so. It is now November and none of this is done. Do not listen to any of the people that work in the leasing office! It is a huge lie/​scam.

Roaches. Rude Manager, assistant manager and staff. Sub-​par security. Expensive for bad housing. Pools are never fixed and always gated off, have been for over a year, don’t let them tell you it will be fixed soon because it won’t. Tmobile does NOT work in this complex = no service… Promised renovations but slow execution. Did I mention ROACHES already? Your money is better spent elsewhere. Don’t let the pictures fool you, it’s not what they make it out to be. Hope this helps!

Worst place to live ever, it looks nice until you actually move in, security is just here to impress because they let every single person come in, people from other condominiums trespassing the pool area which is also dirty at all times, you advise security and they do absolutely nothing about it. Not mentioning there are no parking spaces assigned and u take chances of getting towed, then u ask management and security about your cas as they are suppose to have track of every individual that enters this buildings and they don’t even have an answer for you, i regret moving in here big time i strongly suggest you look for another place, Do Not get Brain washed!!! Watermarke Sucks!!!

this has got be to the worst complex to rent from in all of miami!!! the complex is dirty and full of low income rejects who care nothing but having babies and playing loud music at 3 in the morning. don’t even get me started about the management and how inept they are at handling other people’s business. they are only helpful when they want to take your money and they don’t lay out any of the guidelines that they are supposed to adhere to as any working professional should. be aware and if you do decide to rent at watermarke, don’t forget i never told you so!!!