Petco

They have very healthy crickets. The worms are sometimes hit or miss, but their crickets literally don’t die until feeding time for my bearded dragon. The guy who takes care of the reptiles is the best and is incredibly friendly. He gets 7 stars.
However, the rest of their customer service staff is a nightmare. If the main guy who takes care of the reptiles isn’t there, getting crickets can be a disaster because no one else there seems to particularly want to grab them.

MEGAN the Assistant Manager is Horrible at customer service. She refused to give store credit because of no receipt or skew number. All she had to do was go and get the same product to get the screw talk about lazy. I had been shopping there for close to three years my dogs even got puppy one on one training there, yearly Santa pictures and I as friendly with most of the associates. About a year and a half ago they got new management and things took a turn for the worst. The majority of the associate I was friendly with and that provided good customer service are no longer there starting with the guy who trained my dog.
Drive 5 mintues south and go to Pet Supermarket or 10 minutes north to PetSmart. By the way Petsmart did give me store credit even to the leash that they no longer carried. And I got them at Petco.
Oh and I fed my dog Merick but now Wellness since PetSmart doesn’t carry Merick.

In general I like this location a lot. Always a fair selection not huge but always a variety. There are a few employees that are VERY knowledgable and very helpful. Everyone else is friendly and perky.
I am how ever EVERY disappointed with the company. MyCity must save your receipt and let’s be honest who does that anymore? Every store now a days can look up purchases by credit card but not pet go. So there are certain items that without a receipt you can’t even do store credit which is unheard of. Upsetting because I do spend so much money there monthly that I can’t even exchange a turtle filter that is unopened for other merchandise when it was bought in error. Yep great customer service petco.

They always have the animals in deplorable conditions. I hate going to this location.

Service took long. But then again it was closing. They had pretty cheap prices and sales. Staff wasn’t very friendly but like I said they were probably ready to go home

This is the only petco I’ve been in Miami since I recently moved from NY and I like it! Its walkin distance from my house. The staff here was very friendly and willing to help. The place looks clean and organize. So far, no complaints! :)

The customer service in this location is a hit and miss, but some of the employees are able to help when needed. One employee searched for a calming device I needed for my recently adopted cat, when they didn’t have it she found me another device that actually was cheaper. On the other end one employee couldn’t be bothered to help me find a cat carrier I was looking for. Customer service is definitely all over at this location.
I had no problem returning cat litter for a different brand when I bought the wrong one on mistake. There was absolutely no problem with me returning it, which is always a huge bonus in my book. The only thing about this store that bugs me is the size of the cat section. It is very little and they don’t carry a lot.
On a positive side note, there are cats and kittens for adoption at this location by a non-​profit rescue group called Smitten for Kittens. (If this group had a Unilocal page they would get 5 stars for the amazing work they do). This groups helps abandoned cats and kittens, plus helps rescues kittens from high kill shelters in the area. I actually got to know the group and was really impressed with their operation. I was happy the kittens in this store are actually rescues and not the typical pet store animals.

Horrible customer service, rude employees! Uff! HORRIBLE!!!

It’s a petco, its just like most of them. They seem to do a good job keeping items in stock. Problem is that there is always a line at the registers with one guy working!

Getting organic for my kob’s!
This place has a good selection of organic type dog foods…

I have been here a few times and haven’t had any major problems except that it is difficult to find employees when you need one. For example, once I stopped in to get litter quickly on my way home from the grocery store with perishables in my car and I had to go hunt someone down to get to the registers because there was no one up front and like 4 people in line waiting.

On my last visit to this dump, there were dead animals in the cages/​tanks, decomposing. When I pointed this out to the dimwit manager, he turned his back and walked away.
Additionally, the prices online are cheaper than the store, and the manager was not gracious explaining this to me.
So, Petco, you are a No Go! Disgusting!

I take my dog here to have his nails trimmed. They’re the closest big chain pet store to my home, but certainly not the best. I try to get to PetsMart, but with traffic and the times I’m able to take him, I usually end up here at Petco. The problem is, even when I give specific instructions, they never get his nails as short as other places so I end up coming back more often. When they do cut them short enough, my dog ends up screaming because they cut too close. Poor thing.
Some of the groomers are pretty good, but most of the time, I leave feeling like I got robbed. I’ve tried groomers outside of the chain stores, but I like that I can shop for things while he’s getting his nails trimmed. They have good deals here and there through the store, but chains like Pet Supermarket have them beat on prices for food. They definitely have an assortment of items at this location though. Lots of different types of fish, tons of brands of pet food, clothing, beds, gates, grooming products, etc. If you need something, they probably have it.

Here is the deal every month they offer shots for your dogs for really cheap ! It is usually from 2 – 4 p.m. It is a vet and they do probably around 50 – 70 dogs each time. You basically wait in a line, and they have different packages of shots. I got all my dogs shots for $ 65.00. That is really cheap I have been going now for 3 years. It is a veternarian she happens to be really nice. I am so sick of vets riping me off. My dog had a cold oneday so I took him to a vet on Miami Beach. Well, the vet said he has a cold and like a child colds go away without medication. Geeze thanks buddy I had to pay you $ 125 office visit for you to tell me what I told you. That my dog had a cold. So skip getting your shots at the vet. Call PETCO they all offer the shots different stores different weekends.