Big Wheel Bicycle

This review is based on the veteran employees and their involvement in certifying one of their regular customers used bikes I was buying. I found the bike on craigslist 2010 specialized S works carbon originally was about $ 8000 I paid almost $ 3k for.
Well the long time client of this bike store said that we could meet at the bike store so they can give me the history of the bike and to give me a better peace of mind about the purchase in which the bike store did they vouched for it said all kinds of nice things about the relationship with Miguel Maestre (sob) but after I bought the bike I found that it had a crack on the down tube and it was touched up with factory color red touch up paint. Obviously I bought this bike with the defect not knowing it and the bike store was vouching for it all the way .
When I brought it to the bike stores attention they would not help me in anyway as far as warranty or to try to resolve the situation basically they took their hands off of the whole deal I guess it’s not really their fault but they should’ve done a little more to try to process a warranty or to give me some advice other than sorry you bought it we don’t know anything.
So maybe they should NOT vouch for their scammer regulars since they don’t/ can’t help if any issues arise. I specifically asked for the original receipt for warranty purposes because it has a lifetime warranty and they gave it to me at the time of purchase but now they said because I’m the second owner it’s not transferable so why would they give me the receipt and then not let me use it the real scumbag is their client but to add insult to injury is the way they handled the situation I’m out $ 2500!!! Miguel, it will come around and when it does you will remember me and your fraud!

Awful customer service! Reasonable start when I bought some wheels and tubes for a new tire set, but when I tried to return a $ 13 valve extender 10 minutes later (realized after the fact they they come with the wheels I purchased) the guy told me no refunds, store credit only. Now I understand that this is standard practice at most bike shops, but at least the majority that I’ve been to are run by reasonable and friendly guys. This place, however, was not by any stretch of the imagination, reasonable or nice about the way they conduct business.

Bought a new specialized today. I was greeted and helped as soon as I walked in the door. They were great through the whole purchasing process. I’ll definitely be back for my regular maintenance, upgrades and accessories.

Poor customer service. Simply non-​existent. My husband and I walked in ready to purchase 2 bikes and we were never acknowledged during the 15 minutes that we walked the store.

Well I am new on the bicycles and after a large research I know special bikes and accessories are rally expensive. I am giving them 5 stars because they know what they are saying, the customer service is very good and they don’t rush you to buy.

This is an overall great bike shop, albeit with limited racing bike selections. They’re very professional with repairs, and such. If you’re in the Sunny Isles/​North Miami Beach area, you should check them out, the service is always courteous and the repairs are spot-​on.

I bought a bike from them Good service, knowledgable staff, easily found right on sunrise and federal! Downtown bicycles was decent too in all fairness which is east of them 10 min. I actually bought a seat from Downtown bicycles.

It’s aggravating to walk into a store and talk to someone that’s never rode a bike in their life. Unfortuantely, most store owners look for retail experience only when they hire floor staff. Thankfully, all of the people at Big Wheel are riders, racers, or both. If you want to talk to knowlegeable people who know what it is they’re selling it and why, go to Big Wheel.

Price Gouging at Big Wheel Bicycle. Visit
to get the full story.
Look I understand we are in tough economic times. BUT, any store that ask you to pay $ 10 dollars for a tube should not be in business. I dont care if they think having a store next to Oleta qualifies them as being super convenient. The truth is that they need to stop.
Moreover, their response was an insult to anyone who owns a computer. I was told by the the guy at the cashier that he didnt know of any place that was selling tubes for $ 5 locally. You can get tubes for a 2 dollars from a lot of places. Please don’t buy anything from this store.
We need bicycle store that care about their customers.

what an excellence friendly customer service! I purchase my first indoor bicycle shoe and the customer are being so helpful! I will count on again whatever my next purchase.

I had great service last Saturday when I bought my kid’s 8^th B-​day present. This shop specializes in «Specialized» bike brand. Prices are from $ 750 to over $ 10,000. They have road bikes, mountain bikes, accessories, etc.
Don’t know why the reviews are so low here. Try it out if you are a serious bike rider or novice just getting back into it.

The only reason this gets one star is because I could not post ZERO stars.
In all seriousness, my family and I walked in here just to be ignored by three salespeople in an otherwise empty store. I couldn’t believe it. The prices were also outrageous. I saw most bikes were $ 1,000 and up… some were about $ 7,000. If I had been at least acknowledged I would not post this mean review, but who do these stiffs think they are?

Still on the fence about this place. Two months ago or so when I was on the hunt for a bicycle I ended up getting it here.
Of the four or five shops I went to in search of a bicycle this had by far the best customer service. Sunny helped me and he was superb. Did not rush me, or try to finagle me into «buying now». He took my needs seriously, which I can’t say of most other places, and walked me through the whole process.
I bought a very nice hybrid/​commuter bicycle and various accessories.
I’m on the fence because I ended up immediately hating the basket I got. It was too small and placing things in it caused balancing issues for me. I wanted to exchange it the next day, but the Sunny seemed set on not allowing me to make any changes to my purchase.
This is why I’m giving them three stars. Everything up to and including the purchase went off without a hitch, but it felt a bit like once I bought the bike they didn’t really care all that much for me.
I resent that feeling a lot because although my purchase amounted to a little over $ 500 (which is pocket change in the big scheme of bicycles) it was a lot of money for me, and I will remember this when I do decide to make a much larger investment in my cycling hobby.
However, don’t let all this discourage you. The customer service here is MUCH better than Bell’s Bicycles just up the road, or Scoot, Skate, and Bike on 18^th and Biscayne. I mention these two because they have markedly poor customer service.
At Big Wheel I didn’t feel unwelcome, and I didn’t need to wait twenty minutes before someone came to help me. I did not feel like an outsider intruding in someone’s little boys club (SSB) and I did not feel like a burden.
So if you’re in the market for a bicycle or bike service, and you’re terrified of being treated like a piece of meat, come here!
One last comment, despite their shortcomings, even as they avoided doing an exchange for me (I didn’t do the exchange, and still hate my basket. Also, the bike lights I bought from them fell off within a week, and they somehow thought I’d be interested in buying another cheap-​o bike light from them) they still treated me with kindness and attention. To me that counts for a lot, but as a demanding customer I care much more about getting my way.