Bay Imaging Group, Inc

Bad experience. Has taken over two weeks to get results. Phone number was down for a period of time and they said they had problem with the radiologist.
Still working to get my results…

I called today and asked if they could do my x-​rays STAT as per doctor’s orders.
They said to come right over. Marylin was very helpful in finding my past file. The tech Maritza was very professional and nice. My doctor had the results within hours of me being there. I had been at their previous location before and it was pleasant as well, however I found the personnel in this location much more pleasant and willing to help.

The staff here are very unprofessional. I had a 9am appointment. And the receptionist and technicians strolled in at 0915. The staff do not have the same knowledge base. They tell you conflicting information. They don’t call to confirm your appointments or tell you what your copay will be ahead of time like most other places that call you ahead of time to confirm appointments. The Receptionist needs some work in her people skills. Find some where more professional to have your images done. Oh yeah… They are under construction so pardon their appearance. SMH

Every interaction with this clinic has been extremely pleasant. All staff were helpful and knowledgeable at every stage of the process. I was able to be seen quickly, and given reasonable expectations for how each treatment and diagnostic functioned. The facility was able to explain all testing and process to me in a way I was able to understand and made me feel comfortable every step of the way. Bay Imaging also gave me a great referral to an unrelated chiropractic office with a personal introduction that helped develop a great relationship for further treatment when all other avenues through other facilities frustrated me. Level of service is unparalleled: they really care!

They are the best. After I finished the consultation with my doctor who ordered some tests, I asked the doctor’s assistant for the address of Bay Imaging Group. Some patients who where there, heard me. They told me the testing facility had a good reputation in the area and they had been received attention at that place before. The ladies who performed the tests were nice and professional and the stuff at the front desk helpped me to get in the taxi cab; I had a broken toe. Not only that, they gave me a glove with ice to be used on my way home. Yeah, they are great.

My doctor scheduled an appointment for my wife for imaging for possible kidney stones. My wife went to appointment which was confirmed by doctor well in advance, came to appointment, she was advised she has no appointment. Also, no referral paperwork, I watched my doctors office forward referral and call to confirm appointment. She waited and after an hour received test. Called to get results of test, received report which indicated no significant kidney stones. Asked for a electronic copy of test, and took to friend to verify. Conclusion was she had a kidney stone. Contacted radiologist at Bay Imaging to reread films, films were reread, still not stone. My radiologist friend had to call Bay Imaging and ask them to look on film #32, oh my, there it is. Will not go to this place ever again, they misread films.
This is not the first time, my wife’s appointments were delayed, referrals missing, etc. This place needs management that understand customer service, they have your life in their hands. Avoid this place at all costs