The Puppy Store

We’ve been seriously considering getting our first puppy, so we’ve asked our friends all about their experience and where they got their pups. They both said The Puppy Store in North Merrick. So, that’s where we’re headed. Their dogs are now 2 and 4 years old and they’re very happy with them. Best of all, The Puppy Store provided a 5-​year warranty on each of their puppies. Nice people, beautiful pets and happy owners. That’s what we’re looking to become, so we’re headed to The Puppy Store.

If I could give 0 stars I would. Do not go to this puppy store. I purchased my cavapoo puppy last month here, they promised me he was 100% healthy and found out the next day he had pneumonia. Jeff the owner is a total snake. He cares nothing of puppies, he should be ashamed of himself. They workers there handle the puppies with no care at all. Go somewhere else

Been going there for a while. Went there today asked to see the 6 month old husky. The spanish guy with one arm just grabbed this poor dog from his cage and made the dog Unilocal and cry because he grabbed it so rough. I told him in spanish u fing kidding me. I told him in spanish i would love to grab u that way he laughed but i was not joking. Husky was a black and white 6 month old. He had behaviour issues. But the owner was great. Cant blame the dog for being in a cage for 6 months. Place is clean and well priced. Gotta get that guy with one arm out of there snatching a dog the way he did

I came in wanting a cavapoo, I was shown a cavapoo who I was told was completely healthy. The next week, the day before I came in to pick up my dog, I just wanted to ask a few NORMAL questions about the medical record, breeding, etc about the dog. I was told i was to «stop looking at the internet and stop talking to other dog owners». That should have been my sign to run. I was told I’d get all my info the day I brought home my dog. The next day I came in and they brought my dog from «downstairs». I thought that was weird but didnt question. immediately when i brought the dog home, she had a runny nose. The next day the symptom persisted along with sneezing. I called the store and was told I’m worrying too much and that it’s normal. The next day my dog would not eat, drink, play, eat treats, etc and was lethargic and wouldn’t get out of her cage. By evening she began throwing up from the «medicine» the store gave us. We knew this was an emergency so we brought the dog to the vet. The vet confirmed the dog had pneumonia. We asked the vet how could this be when we only had the dog for 1 full day. The vet said the dog was already sick and was in late stages of an illness. we would have to pay 2000+ to cure her. This was a lot for my family considering we bought her for that price (crazy i know). We had to return the dog the next day. unfortunately the guy who works there is nasty. his first response when we said we wanted to return her was «you shouldn’t be owning a dog». Meanwhile this store KNEW she was sick and kept quiet, which was why she was kept in isolation the time we picked her up, after doing thorough research. The vet also confirmed the dog was sick when we bought her. Only after argument we were able to obtain the right to return the dog due to the Lemon Law. Poor puppy, we had already grown so attached to her and vice versa. The man retorted why didn’t we go to the vet his store recommended bc it would have been free. GOOGLE THE VET THEY ARE REQUESTING, IT HAS THE WORST REVIEWS. The point besides that is THEY SHOULD NOT HAVE FALSELY CLAIMED THE DOG WAS HEALTHY WHEN IT WAS NOT. THEY SHOULD NOT BE SELLING SICK DOGS TO INNOCENT BUYERS WHO ARE LOOKING FOR A NEW FURRY FRIEND. IF THE DOG WAS ILL THEY SHOULD HAVE TREATED HER BEFORE GIVING HER TO US. So unfair. i hope no one else has to go through such pain for a pet who should be a forever friend. DO NOT BUY FROM THIS puppy store and most importantly ALL puppy stores. They are all scammers who want money

This place is freaking amazing, the staff is very professional and very nice and my dog looks amazing. Def recommend this place to family and friends and I will definitely be coming back!

Attention residents of east meadow, please don’t take your dog to «The Puppy Store» in east meadow/​merrick on merrick avenue. My mom took my dog there to be groomed as usual around 9 Am, by 1 o’clock she was in the area and decided to see if he was ready. She went there and they brought her the dog and his mouth was all bloody and wouldn’t stop bleeding and handed her a tooth. «they claim» my dog bit the cage it was in and that’s why his toungue was split open at the tip and a tooth missing. They still charged her for the grooming and never even Called When the incident happened nor apologized! later that evening his right eye was swollen shut and he couldn’t open it. We had to take him to a 24 hour vet they did testing and saw it was an ulcer from soap or trauma to the eye. The next day when we called to speak to him he was nasty and arrogant and said it wasn’t his workers fault. This place is hiding something about what happened to my dog I would NEVER bring him back to that place and I DONT want other dogs to be treated how my dog was or anything happen to another! This owner never even APOLOGIZED and said «I don’t care if you don’t come back». This is a disgrace what happened to my poor dog and is part of my family and this owner should NOT be working in the animal field. He has no compassion what so ever! PLEASE SHARE and warn anyone who uses them. This is animal abuse and I could only imagine what happens to these poor animals behind closed doors. !!!

Terrible place to buy your new pet. The moment we stepped into the store we were stared down by two men behind the counter. As we walked to the back of the shop where the puppies were we were yelled at by one of the men to sanitize our hands rather rudely. We did so and walked in to only be stared down by another two men (workers). We barely looked around for one minute before one of the men from behind the counter came up to us again only to ask did we sanitize our hands! We told him we did again… he proceeded to stand behind us as we looked around and watched us as well as the other two workers. We felt like we couldnt breathe, they were on top of us the entire time making us feel very uncomfortable. I was afraid to play with the dogs, not a welcoming place at all. We left soon after and went to worldwide puppies and kittens in bellmore. The service there was excellent and super friendly along with a great selection of pets. Do not go to the puppy store!!!

I just recently bought a German Shepard puppy! 10 weeks old. I decided to revisit this store because I purchased another dog a few years ago. My dog then was healthy and beautiful! This puppy also got great news from the vet. I live in Florida and I love to come to the puppy store. I immediately fell l in love with my new puppy and bought him. I am very happy and very satisfied. Their puppy’s are all well breed and in excellent health. This is why they give a 5 year guarantee they stand behind their puppy’s. Jeff is also awesome

Such a wonderful place to purchase a puppy my mom and i got a puppy from there a week ago and hes such a good boy… im deffinately going to buy another puppy from them

I rarely (if ever) feel the need or desire to «yelp» a business, until now. We took our puppy to be groomed here. What an absolute nightmare! The man or owner of the store is incredibly obnoxious and rude. When they groomed my dog he came back acting funny and afraid. When I went to look at his stomach and private area (because he kept licking it as if it were a hot spot) and noticed he was bleeding. He was cut during his haircut. Also, 2 days later my dog started coughing. My vet asked if he went anywhere new recently. I explained to him that he went to The Puppy Store and he explained thats where he got his diagnosis of Kennel Cough! Not only did the cut my dog but got Kennel Cough from this disgusting place! When I called the place to ask what had happened the man was down right rude and nasty to me. I politely questioned what had happened and that is how he responds?! When you decide to open a business (esp for animals) you need to have compassion and a love of all animals. If you love your animal as if they are part of your family, do NOT take them to this groomer unless you want them to mistreat your pup.

I purchased both my female puppies from here… My cockapoo who is now 9 yrs old, and my cavapoo who is 4 months. They are both healthy and loving dogs, and the prices were reasonable for both. The grooming is amazing, and I come from the city to have the groomers cut my cockapoo’s hair for half the price of Manhattan shops.

Do not go here! I would NEVER buy a dog from a pet store, but I had occasionally gone in for supplies as it is close to my house. They are rude and nasty. I would rather drive to another town to go to a small family owned pet SUPPLY store that actually cares about customers and dogs! They have SO many dogs. in close quarters. For the past two weeks have had a costumed «dog» advertising outside with a big sign: «puppy sale». Hopefully people are staying away!

Cute dogs, prices are very high, they seem to care more about $$$. Hard to find a place that cares about their dogs having good homes more than $.

he Caucasian woman that might run the store is unprofessional and rude. Right off the bat she had the look of not wanting to be bothered. I had questions about a particular breed and it was equivalent to talking to a child with a bad attitude. I was really looking to hopefully find a dog here. I expect a friendly welcoming demeanor with loads of helpful information coming my way. What i received instead were one word answers accompanied with a tone in her voice and a «don’t bother me» attitude. The men who service the area where puppies are kept look very hard working. Leave it to the blue collar workers who work harder than management. I’ve heard stories about the puppies here but wanted to check it out myself, because after all stories are stories and not 100% believable until you know personally for yourself. I Will Not come back.

I picked up a dog here almost a year ago. I was totally against puppy stores, but I could never pull the trigger on a rescue of this particular breed. Anyway, I had been coming there on a regular basis for food/​supplies for my other dog and saw a mix of the breed I wanted. I never gave the dog a serious thought until I became frustrated at being unable to attain a rescue.
When I did give some thought to the dog, the price had dropped very low as the dog was 8 months old. At this point I felt sorry for the dog as it spent it’s whole life in a cage. I brought my wife to see the dog and we took him home. There were some issues, but nothing insurmountable.
Every dog gets reduced health care at a place in Huntington. I quickly got my money back on reduced shots/​spaying/​etc. The dog did have parasite, I can’t remember the name, but is not uncommon in places where dogs are kept in groups and eat each others feces. The free medicine took a week to cure.
I also used the groomer once, and my boy was quickly and carefully groomed.
I will always have a hard time looking at the puppies without wanting to take one or more home, but I will continue to buy food and treats as the prices are reasonable. The staff is friendly and knowledgeable. My guy needs a haircut…
PS– Saw some of the negative reviews. I can only claim my own experiences, but I have never had a problem there and I had gone there since it opened. The staff was always friendly and there are always guys in the back who are prompt in cleaning up after the dogs. I give them credit as it gets VERY noisy back there!

This store is small without parking space. Puppies look miserable there with a few adult dogs in big crates just barely enough for them. I would rather go to the big and clean store in Mineola to shop for puppies.

This place is a jaw dropper in the worst way possible. The staff is rude and unprofessional. Great way to sell overpriced unregistered dogs. All I mean is how can you charge for a puppy for the price of a registered puppy? How will these pooches ever get forever homes with prices ranging in the 1k’s…Had a staff member school me on how AKC is not relevant in registries. Our animal family is a blend of both adopted from shelters as well as one AKC pooch. Which was just a bonus piece of paper because we didn’t buy her for breeding purposes but that we fell in love with her.
Witnessed a woman slightly hovering over one of the stinky puppy bins, get yelled and glared at her to not to do so. Staff member said «hello can’t you read the sign». No signs or information was posted on the dogs for sale. It was rude and unprofessional. A simple «please mam do not lean over and touch the dogs, thanks» should have sufficed.
As for my experience with bringing my dog in for a grooming… I was called by a male staff member yelling at me that my dog was flea infested and that I could not pick her up until I purchased flea bombs specifically from his store and bombed my house. I wish I could have recorded the conversation and just linked it to this review to show how immensely rude and unprofessional he was. I have two boxers at home as well and not one of the three dogs had fleas prior to this visit, nor does my home. My dog also still came home with tear stains and nails could have been shorter. It’s pricey considering it is not a franchise. You’re better off going to Petco for their prices. And will have a much better experience. Never ever again.
Update two weeks later from this review. Not one flea on any of my dogs. No flea bites absolutely nothing. My home and dogs were never «flea infested» as said by someone at this place.

I initially thought they were a good grooming spot since their grooming price was fair. After my dog got his haircut, his left eye was red and slightly shut. The owner stated he spoke to the groomer and that my dog came in that way. He immediately took the blame off of his store and took no action to try and help. All I got was «bring him to the vet and let us know how everything goes.» Of course I brought him to the vet who examined his eye and what do you know, the vet says his eye looks like irritated as if his eye was poked. Thats my last time ever dealing with this place.

Eww
I just left this store– puppies are playing in their own shit and some are very obviously only weeks old. So terrible I wanna go back and save all of them
Do not go here!!!

Got my dog here like 7 to 8 years ago very nice people and whAt a good dog this is my dog I got from them