Pep Boys

They charged 100 dollars for an oil change that included 20 dollars of additives that were not asked for. They just took the liberty to add them and charge us for them. Then tried to tell us it would be $ 200 to change a headlight which we declined. It took them 4 hours to change the oil. Needless to say they will never receive another dime from me.

I have a VW Passat TDI SEL. I was headed out of town so went by the dealership only to get my 20,000 mile oil change. When I got the car back they told me they didn’t know how I drove it there I asked for my keys and went around the block. I couldn’t keep my car on the road. I went back to dealership and demanded to know what they did to my car. They told me nothing and accused me of lying when I told them I didn’t have a wreck. I went all the way to the top. The were trying to tell me I needed a whole new front suspension. Come to find out they had aligned the back and rotated the tires and thought because I was woman would pay for s whole new front suspension. But I been around cars a my life. I told them to put it back just how I had it.
On the way home I stopped in at Pep Boy’s and was met by Ash the Manager. He listened looked at my paperwork and they got me in. Dave and I took my car for a ride where he told me nothing was wrong with the car! Ash the Manager and Dave the mechanic was very professional, helpful and knowledgeable. They listened to me and validated I had almost been scamed!!! They saved me 1,500 and earned my loyalty!!!

My wife took her car here to see how much it would be to replace a brake light switch. We already knew this was the problem and told the staff that; however, they charged us a $ 53 fee just to have the car looked at but never told her that beforehand! I understand paying for an examination of the vehicle, but we were never quoted for this and then the replacement charges were very high so we ended up replacing it ourselves.

2 hours to put on 4 tires! That’s 30 minutes a tire. Not worth the buy 3 get the 4^th free. And they said they are slow today! And then when I get to the register it’s 10 dollars more than what I had already paid and they don’t know why. Never again

I know that their reputation as a national dealer is good, but this location has some serious issues. 3 hours and 10 dollars for a brake check… REALLY? I guess good help is hard to find.