Bill’s Lock & Safe

WORST CUSTOMER SERVICE! Called for a front door reinforcement. They set an appointment with a four-​hour window then never showed up or call to tell me they couldn’t make it. I had to call the next day to reset the appointment. When they came, I had someone at the house, but I was not there. They put on a wrap around reinforcement around the latch only, not the latch and deadbolt. Seemed like a logical assumption that a professional locksmith would understand that the deadbolt is the piece that is most important in reinforcing a door. When I called to ask about that and ask them to come back, they implied that customers complain when they don’t want to pay (I had already paid in full), that I was not specific in my request (I requested they fix my door) and that they would come back out but would only credit me for the cost of the reinforcement plate and I would have to pay for the new plate, the labor and the service call. Made another appointment; they cancelled twice. On the last call when he cancelled the appointment again, I told them I was thinking I would call someone else. HE HUNG UP ON ME! I’m not just dissatisfied with their customer service, I’m actually offended.