Urgent Care Extra

The wait is to long, and my daughter and I sat here for 3 hrs and still haven’t seen a doctor.

This place is seriously just a joke. I’m here with my kids again only because my wife didn’t want to go to a new place and fill out paperwork and start over again. So we come here and the first thing is a bunch of paperwork… We’ve been here 2 hours and 30 minutes WHAT THE HELL ARE YOU GUYS FOING IN THERE!!!

This once was UMC quick care now transitioned to Urgent Care. I had gone to the clinic for work related issue with my foot. The check in process was easy, fill out 2 sheets of paperwork and then wait. The wait g is what was long like any care center. It took about 3 – 4 hours and the check in male nurse was a flirt, to say the least. The xray tech was professional. The Physician Assistant t that I had dealt with was also professional and had good bedside manner. As far as PA, I would suggest to go to Physician Assistant Logan because he is very calm, gentle, professional and cares about his patients. The wait is why I’m giving it the low stars and the unprofessional mannerism of the male nurse.

Incompetence personified! If you want to waste your entire day with 5 or 10 strangers this is the place. Slow slow slow slow! 8 patients 3 hours still haven’t been seen. 97 year old Grandmother! This is literally senior abuse! The doctor and staff should be ashamed of themselves. The owner of the facility should be sanctioned by the State Medical Board.

I wish I could give less than one star. If you want front desk to roll their eyes at you every time you speak come here!

Don’t waist your money. Went here and paid 125 dlls. Quick 5 min and they were not able to help. Finally I got insurance and went to Southwest Medical Convenient Center 1 block from here and they were AWSOME. Will never go back here again.

Haven’t even been checked in yet… its been an hour. The employees are nice… but they need a better system. and a cleaner building

This place is awesome in my book, very friendly staff, place is clean, I was helped in a timely manner. As someone that has spent lots of time in quick care urgent care type places growing up and now as an adult (because I still haven’t grown up) .
I normally feal these types of places are gross and freak me out, but this waiting room feels like a hotel lobby, super clean and if your going to have to wait I would pick this waiting room over any I have ever been to.
The wait for me was relatively small, but I can imagine some people will have to wait when location is busy. But really in their defense what medical establishment doesn’t have long wait times.
Staff in the back during the exam was insanely helpful, I could tell they really care, didn’t feel like they just wanted to get me in and out as fast as possible, gave understandable explanations and made sure I fully understood.

Worst medical facility experience ever. From the receptionists, medical assistants to the doctor. There was less than 10 of us waiting in the lobby. It took 2 hours before I got seen by a doctor — not urgent/​quick enough. You can just hear employees just chit chatting.
They renovated the place. And that’s the only good thing I can say about this place.
The medical assistant had to take my blood pressure twice on my left arm and still couldn’t get it right. I told her I couldn’t feel my fingers anymore so she switched to my right arm. At which point, I could just feel my blood boiling. It’s an electronic vital stats machine for crying out loud! All you have to do is press the start button and it measures everything for you all at once! I had to ask what my stats were — my own information cannot even be disclosed to me. She blamed the machine.
The doctor spent 5 minutes tops with me. I had questions and possible prognosis ideas. To which he just said «I don’t know». I’ve seen nursing students smarter and more helpful than this guy. So very rude and unprofessional. Proper handwashing and wearing gloves were not done.
The walls in each exam are very thin. I could hear what’s wrong with the man in the other room. Patient privacy isn’t important here… as a matter of fact, nothing seems important here at all.

Absolutely horrible. My son came in with foreskin swollen like a balloon and I was very concerned. We were in the waiting room for less than 5 mins before getting a room and the PA came in almost right away. He diagnosed him within a few minutes to having fluid build up and it would go away on its own. I doubled checked with him that it wasn’t an infection since my son also had a rash 2 weeks prior in the genital region with a cold (I took him here also to be seen thinking he had a yeast infection but another PA said it was just from the cold and gave us antibiotics) We left with no medication and just to come back if the conditions did not improve. I knew something was really wrong so I went straight to the emergency room at Sunrise hospital and he was diagnosed with a severe infection complicated from an untreated yeast infection!!! He had to recieve an antibiotic shot along with an antibiotic medication régime. I gave the Dr. my discharge paperwork I received from Urgent Care Extra and he just shook his head. TWICE THEY MISDIAGNOSED MY SON!!! I would not recommend this urgent care to any mother. They clearly have no pediatric knowledge!!!

I had a great experience– first time I ever used this Urgent Care. Didn’t realize the old UMC one changed hands. I was in and out in 45 minutes. The staff was friendly and courteous. Had a PA who took his time, answered my questions and got me checked out quickly. I won’t use UMC anymore.

Worst place ever! I walked in and the guy at the front desk was nice but the girl at the computer was just looking at me as if she had a problem, but besides that I waited a hour and a half to finally get called to the back! Then after seeing the nurse she went to get the doctor which took another 10mins for him to finally come see me and I told him my symptoms and he took a look and said you have this and I’m going to to prescribe you with these meds, then he straight up just left without asking me if I have any questions or any other concerns, this really made me angry! After waiting for him to come back 15mins or more passed by then finally a different nurse came in and gave me papers of what I have and the prescriptions and they led me on my way. Like this was the worst check up I’ve ever experienced!!!