Shortline Express

I don’t tend to leave negative reviews but I felt in this situation I would. Please keep in mind this is in reference to the new location on south ft Apache. I decided to get a quick car wash before work one day and my mirror was cracked and chipped. As I approached the car wash I pulled my mirror in on my side per the sign. I went into place and the machine started to run around my truck as expected. On the way back up from the rear of my truck the edge of the washer barely touched the mirror edge and jarred it pretty hard. I didn’t think much of it until I got out and wiped the truck down with towels. The manager was polite, said she watched the video and believed me that the mirror was damaged. She couldn’t see it on the video but would forward to the corporate office. I offered to go find the glass in the machine but she refused saying she believed me and it wasn’t an issue. I waited 3 weeks to hopefully get a courtesy call or maybe an email as I gave my business card to the manager. I went in to the store, very polite and asked for an update. The manager on site (male) said there is signs up and that they are not responsible, have a good day. Life goes on and I will have to pay for the mirror out of my own pocket as I drive a company truck. Not a huge deal as Christmas comes, 2 boys and a new born and a house payment. Decisions that can be made to keep an image and to just do the right thing were not made. I just bought a house in this area and already have a bad taste in my mouth about this property. 75 dollars in gas 2x a week not to mention any other items we need to go to the local gas stations for will be lost. Hope this helps you with making future decisions like the poor one you made with me. Hundred dollar mirror probably just lost you thousands in lost gas purchases.