Firestone Complete Auto Care

Big thanks to Jeff, Kyle and crew down at Firestone. Found an issue with my car during an oil change that could have been disastrous. Five stars isn’t enough, we’ll done.

I called about 5 mechanics for a quote before deciding on bringing my car here. Kyle was by far the most professional and friendly person I talked to. I brought my car in today in the middle of the afternoon and expected a very long wait. Walking in, my first impression was very positive — both the office and garage looked extremely well-​maintained. They took my information within minutes, and had my car in the bay almost immediately. The turnaround time was incredible. I will definitely be recommending this location to others, and bringing both my cars here in the future. Thank you!!!

There are plenty of places to get your oil changed and tires etc in Vegas– seems like one– or two on every corner. That said, these guys are truly honest, no bs mechanics and salesmen. A few years ago– I pushed my previous car into this location because it crapped out on me right down the street– it was a super hot day and I was running late to work– I admit– I was super skeptical not taking my 2007 CTS to a known and trusted shop. I always kept up with maintenance like clockwork. These guys looked at everything– and it turned out to be a shit-​ton of things majorly wrong (transmission, spark plugs, sensors, all manner of shit) no one had caught prior. (No, they didn’t sell me– it just happened to be a majorly bad time in my cars life that day. lol) long story short– my car was there like 3 days. These guys got to work, got all the parts I needed, and helped me on the cost. Gave me a ride home that day and a good name of a rental company with good prices. A couple G’s later I was back in the game and on the road. That amount was much less than it could’ve been. Believe me. It could’ve been bad!
Since then, and into my next vehicle, these guys continue to perform regular service for me with no disappointments. I truly appreciate the continued honesty and superior quality workmanship that Kyle and his team display at the Ann Road Firestone location. A huge thank You to all of you! Keep up the quality work and service guys! Definitely impressed! 5 stars! Go see em!

I went into this facility to get my brakes done and felt like they were «trying» to take advantage of me because I’m a woman. I went in for one thing and then was trying to be sold on items that didn’t need to be replaced, as the item was just replaced last year. After leaving the facility and being peeved about the whole thing, I went and got a second opinion despite already knowing that the item didn’t need to be changed. My second opinion found nothing wrong and couldn’t believe that I was told the part needed to be replaced. I was speaking to a friend about my experience and she had experienced the same exact thing about the same exact item that I was trying to be sold on. Sounds like there is a sales quota to meet and when they see a woman, they see an easy target. I won’t be bringing my car there for any other work unless it’s for my lifetime warranty on my brakes.

I put off getting my oil changed for way too long! Who wants to sit in a dark overcrowded service station, and wait for hours? When I drove by I saw there weren’t many cars in the parking lot so I went in to see the wait. The man who greeted me was very nice. He told me upfront what the cost would be and he asked if I wanted a full inspection for $ 10 extra. I got a full inspection. I had a warning light and they kindly told me what the code indicated. They also told me my front wheel bearings were loose but they should be under warranty, so to go to the dealer. I really appreciated that! It took less than an hour which was the time frame I was given. The only reason I gave 4 stars instead of 5 is because they spilled some oil, which they told me they tried to get it all cleaned, and it has dripped a bit in my driveway. I will most definitely go back!

Well I was contacted by some agency about my experience. They asked me to explain and give them my contact info. However it l has been a couple weeks without contact. So I’m updating my rating.

Went in today to get my batteries tested in my diesel truck. The guy wanted me to take the batteries out. He was too lazy to get a socket to loosen one connection. I even told them that they have done it before. He said he could do it but wouldn’t be tested right. Very lazy. I took my business else where.

Awesome service all the time. We come here for all our vehicles. Tonight we came in for a smog check and they were able to squeeze in an oil change which was overdue. Thanks to Jeff and the staff at Firestone!!! No pressure or pushy sales talk either!

I would give them 10 Stars if I could. I have never experienced such honesty and integrity with any New Car Dealership or private repair shop here in Las Vegas before. Kyle R. the General Manager is a great guy no high pressure sales and extremely «HONEST». The mechanic that worked on my Ford truck was better than any Ford Dealership mechanic I have ever dealt with. His name is Don L. This guy was «GREAT». If you are tired of dishonest, incompetent, and rude, auto repair facility’s. Or overpriced, New Car Dealerships. Go See Kyle and Don. It is refreshing to see people who truly care about there reputation, and integrity, more so, than just trying to make money off of people threw deception, and ignorance. Thank you Don for going above, and beyond, the great job you did, working on my vehicle.

I went in to get a wheel alignment & was helped by Kyle. He was very courteous & friendly and was able to assist me. No pressure & no pushy sales! And of course, they were able to get the service done. Thanks!

Manager Jeff Rathjen and co worker jose Tapia we came into the store today for a window was not going down but not also going up so we brought it into this store and the manager took the report and gave it to his worker within 5 10 minutes I was told that the window was now working again so that means I do have an intermittent problem still with this window but the company did not charge me no service fee or no charge I am so appreciated and I will use this service company again and I thank you.

These guys are great, I always come here to get my oil changed because they are professional and know what they are doing. They get my car done in a reasonable amount of time and I trust them. I used to go to Walmart but these guys do a way better job at good prices.

Not happy with this location. Went in for an oil change and they did not put the oil cap back on. Now I have oil that leaked on my driveway and a huge mess of oil under the hood. Seems like a simple task to put the cap back on, but they managed to screw it up.

I live near this location. Took my suburban in for an oil change. Quick service plus it was cheaper than me buying the parts and doing it myself. Staff is friendly and they remember my name when I walk in the door. Recently took my other car in for brake work. And was quoted $ 300 cheaper with a better warranty. Win win situation. I will continue to take my cars here. Plus, they offer a charge card with 6 months same as cash.

I’m not one to review an auto shop but these guys were awesome:) I went in to get my brakes checked and I really felt like I was taken care of and didn’t feel like I was getting gyped not knowing anything about cars and all… LOL. The mechanic guy that was helping me really explained everything to me and gave me a couple of options that would work for me, I mean i guess it’s a little higher than local auto shops but I know that the quality of their work is guaranteed plus they had a nice waiting area and a fridge full of water!!! Whaaaat!!! hi. Hello. I’ll be back :)

I got a quote for my front brakes from Brake Master for $ 275 bucks. Walked out of Firstone for only $ 107. Quick and easy as well. Walked in at 830 with no appointment and walked out at 12. It was a bit of a wait but they had three or four cars in there before me. It’s also close enough to walk to a store if you get bored. They were very helpful. I definitely recommend this Firestone. I’ve heard that they are a rip off but I didn’t see that at all. I got a great deal and they have coupons online!

Great service. Great prices. Friendly and informative. What a pleasure to finally find honest trustworthy mechanics in Las Vegas.

My brakes failed so I took it to this nearby Firestone instead of my usual mechanic cross town that I trust. The Firestone is new and nice, the guys working there are very professional and seem to know what they’re talking about. But then they hit me with estimate of $ 1500 for brake work. Laughable for a car that’s worth $ 1200 blue book. So I said no, paid their $ 15 inspection fee and decided to have it towed to my guy across town. He said all it would need is $ 180 in work! What a joke Firestone is! I saved $ 1300 by going to a trustworthy mechanic. I hope this serves as a warning to other potential customers that this place will try to milk you DRY! Avoid them.