Fabulous Freddy’s

Just spent over 2 hours at Fabulous Freddy’s on Craig Rd. Unbelievable. Ordered a regular wash — inside and out — with carpet cleaning too. Why the wait? I was told they were short a couple of detailers. Suggestion: stop offering certain services like detailing if crew gets that small. You can’t keep people hostage for 2 hours. I like being able to get my car washed at a full-​service car wash; I worked at one myself many years ago (where, by the way, we hustled when it got busy). Anyway, as for me, I won’t every go back to Fabulously Slow Freddy’s.

Took my car in for a detailed wash. I haven’t taken my car in for a complete wash for years. It was FABULOUS!
Tanner took my pet hair ridden dirty car and made it pet hair free and cleaner then when I bought it. Tanner was Fabulous and if you come for a detailed car wash hopefully You’ll get Tanner who will do a FABULOUS job on your pet hair ridden ride.

This WAS my favorite place to get my car washed but things have changed considerably in the past 6 months. The wait times after your car is washed has been averaging over 45 min to an hour. Staff is very quick to say how «fabulous» everything is but after the car is washed, set in for a VERY, VERY long wait. Staff is walking around in a daze, laughing and talking to each other taking their time and cars just stack up. Basically, no sense of urgency, no sense that they care how long it takes to vacuum and dry. I can’t take up over 65 minutes just to dry my car. This is turning into a common lack of service.

When I need a good interior/​exterior cleaning I normally go here. They normally are pretty good, some days are slower than others, but not enough to complain about. Today I received the worst service. I was waiting for almost 2 hours. I figured maybe they were just busy and were a bit behind. I’m a fairly patient person, but it reached close too an hour and half and I was confused and upset. I looked for my car and it wasn’t in the detailing area, I found it in the parking lot. I told one of the employers how long I’ve been waiting and I need my keys. Another employee, I think he was a manager, came and gave me my keys and asked where I was. I was sitting in the waiting room for an hour and another half hour outside by the detailing area. He tells me that he had the guy walk through the gas station and around the building calling for me. I told him if that was the case I wouldn’t have been waiting for a long time. The building isn’t that big and there weren’t hundreds of people there. I never heard my name or my vehicle being called. I was waiting where everyone else was waiting. I even walked outside to make sure I would see all the guys coming in calling for names. The guy didn’t seem to care, or have any kind of reaction to this. All in all. One of the worst customer services I’ve experienced.

For the price it is hard to beat a Freddy’s Special car wash and interior cleaning. For $ 25 I don’t expect a full detail, and I’m generally very happy with the results. I will usually walk around my car with the worker and point out any spots they missed, same with the interior. Never once have they refused to touch up any missed spots. I’ve had a few of the ala carte services done as well — carpet shampoo, exterior wax — and they do a decent job for the price.
Couple of tips: there is almost always a coupon on Unilocal for checking-​in. Also, if you find a really good employee, ask them for a business card and call ahead to see if they are working. I’ve used a couple of the same car washers multiple times and they definitely give me extra service and get an extra tip.
Some of the reviewers complained about long waits. It’s true on a Saturday afternoon you will wait for a bit — even an hour or so. But stop by in the morning on a weekday and you’ll be in and out quickly.
Lastly, if you just are not happy let them know. I’ve had them start over completely to make sure the car looks right.
Freddy’s isn’t perfect but they are best full service car wash in town.

Went today 10−23−15 At 11:14 AM to get my car washed.
Short version: Expensive, took a long time, but they did a very good job.
I pulled up to the cashier and she explained that it’s an automatic car wash but there are no self-​service vacuums. For interior and exterior, the prices range from $ 14.99 to $ 34.99. For exterior only, $ 7.99-$ 19.99.
I chose «Freddy’s Special Wash» for $ 24.99 which includes soap, water, towel dry, vacuum, inside windows, air freshener, 48 hour clean car guarantee, tri-​foam polish, clear coat protectant, tire shine, rim bright, undercarriage rinse, weathershield, dash & console clean, and 4 door dressing.
The wash pulled me through and then a lady attendant met me at the end of it and held up her hands signaling me to pull into bay 2.
I pulled into bay 2 and a young man opened my door and immediately questioned me about some rock chips on my windshield. He said he could file a claim with my insurance and have them fixed. They were so miniscule i had never even noticed them before so I declined.
I went inside to check the place out. They have a self-​serve frozen yogurt area complete with toppings (kind of like U-​Swirl or Yogurtland), a row of slot machines, a post office drop box, oil change place, gas pumps, and a good assortment of food and beverages.
I went back outside and waited. My car was ready 37 minutes later. There were probably 20 people out there cleaning cars, none of them had much hustle but they were getting the job done. The attendant asked me to inspect the car. I didn’t want to be a dick so I just assumed it was good and drove off.
This is probably the cleanest my car has been in years. It was pretty expensive and took longer than I would have liked but they did a very good job.

Me and my mother took our cars and spent almost 120 per car for a detailing job and i never recieved a call for my cars being done, not only that but my car is damaged to the point where i can no longer ooen my driver side door. Picture of whit mustang are uploaded and my car had no damage prior to dropping it off. I am so happy that after paying this much money my car was treated very poorly. The manager is completely rude and does not take responsiblity for anything. My car is not properly cleaned needless to say they deserve no business.

My husband and I used to come atleast once a month to get both of our cars washed but will not go back! Service has gone down extremely which is a true heartbreak!

Long waits even for the express car washes. They’re detailed but not very efficient with a large staff.

So I am extremely disappointed in this «overhyped» place ! My car was in desperate need of a wash and I figured, why not stop in on a lovely Sunday?
I purchased the «Best» car wash for 34.99.
I did a walk through of the car and the detailer missed very obvious places like my door panel, my gear shifter, my cup holders, and sadly enough even my mirrors. Like what the entire heck?
For close to $ 40 I expected a far better job! I would recommend this place for a quick clean. but never again will I visit this location to clean my car.

If I could give no stars, it would better represent the level of service Ive gotten here. A one hour job to wash my car and clean the carpets has turned into a 3+ hour wait because their employees walk off the job!

I have been here for 45 minutes and they have yet to even touch my car. This is a horrible place to go.
They don’t communicate with you. When I pulled into my lane, NO ONE told me what to do. Should I sit here and stay? Or leave my keys in the car and wait inside. So I went inside.
My car has sat in the same spot for 45 minutes with the same rags just sitting on my car. All the employees are just standing around talking with each other and the same cats have been sitting here since I got here. Ridiculous is all I have to say!!! Never again.

So far I’ve been here for 33 minutes. I just wanted my inside detailed. Lots of talking between employees, and looking around. Some look lost, and some look confused. I’m about done waiting…

I always took my car to FF in the past. I got a new Jeep and spilled some milk all over my front seat, window and everything, which I cleaned up a bit myself before going to FF. I also have two dogs and usually I have hair in the back. I paid $ 100 for the seats to be shampooed and for the interior to be cleaned. Now for 100 bucks, I expect perfection. It took an hour for them to get done with it, the first 30 minutes I watched and saw nobody has even started on it. I get picked up and a half hour later its done. I say okay. That was quick. I come back and this kid acts like it was such hard work claiming he did it all by himself and then says that my car was pretty much clean to begin with. I get in and it looks clean because of the oil smothered everywhere so I take it home.
I then really exam it and see milk spot everywhere. It looked as though the kid just oiled it up and called it a day. The dog hair was still there. Exactly how it was before. If he were to vacuum it, it should have been 20 minutes alone just to do that. They never cleaned my seats, because there were two stains I wanted out specifically and they were still there.
I called to speak with a manager and he said he’d do a redo so I went in the next day. I waited a half hour again, watching this time, and never started it. Then the same kid that worked on it was handling my car again. I was very disappointed with this. And on top of that, all he did was redo the interior part. I left after that.
When I go to a car wash service, I expect them to care for my car as much as I do. I am paying top dollar for a kid to tell me its pretty much clean when its clearly sticky and a mess if you only took a close look at my car.
I’m never going back to FF again and I recommend you to not go either. The second day I went back, they locked a guys keys in his car and scratched a corvette — I saw because the guy was standing over them watching their last moves.

This place is always great. All over Vegas Fab Freddy’s rocks. Great friendly service and great car wash/​detail. Was that desert dust and get a wash a Freddie’s. #fabulousfreddiesrocks

Great car wash. Service is usually pretty good. I always have to tell them to clean the inside of my windshield. They always seem to not do that. Bathrooms here are horrible vid rather use a porta potty. They never clean them. The entrance door to bathroom is always covered in grime. It never gets wiped off. Inside bathroom is covered in graffiti and floors are always nasty. They need to have an hourly cleaning of their restrooms and wipe down doors and walls daily.

These young kids on it. Hustle their butt off. Best fabulous Freddy’s I been to by far.

Never had my car detailed before. Upon a friends recommendation I came here. I have to say I’m fairly disappointed.
My debit card was denied twice and it set off my fraud protection. I should have know then what I was instore for.
I ended up getting the full car detail for $ 114. Complete outside and inside detail including the floor mats and upholstery cleaned.
I drove threw the car wash and a guy helps you pull in correctly etc. Once you pull out another guy directs you where to drive to for the next step. However this guy seemed to be over it and wasn’t very helpful because I didn’t know which of the 3 lanes to pull into. Maybe they are used to return customers who already have the routine down. I however did not. Moving on…
One I was parked in my correct lane I kinda sat there wondering what to do next. No one came over to greet me and say please wait inside or leave your keys or anything. So eventually I got out and was kind of like well I guess I’ll start to go inside hoping someone would come up and say something like when you get an oil change or at a valet or something. Finally a greasy haired kid comes up and doesn’t really say anything. So I said should I wait inside and he said sure. Fine! Moving on.
Upon going inside I called my debit card to ask why my initial charges were denied. Blah blah blah. Played some slots… they are tight… Then decided to sit outside. Sitting outside I noticed my car was now in a different lane .lol… And some kid was hiding inside my car on his phone pretending to clean. I thought that was odds. Actually at first I thought he was taking pictures of my car. Moving on…
About 15 minutes later another guy came up to try to get me to allow him to patch a ding in my window. I told him it was already fixed I don’t know if he liked that answer or not because then he proceeded to tell me I have 9 dings in my window and I should let him charge my insurance for one of them and he would do all 9 for the price of one. 9 dings… that’s new to me. Maybe something happened in the car wash??? After telling him no again he walked off. How many people are going to be working on my car.
After what seemed like another 25 minutes my original guy said my car was ready. So I go outside and it wasn’t ready and they were towel drying the outside. Keep in mind the actual car wash had a built in dryer. Never the less moving on.
Their once again lack of communication kind left me baffled because I was like well should I just drive off and then I thought to myself «no» inspect things a bit.
I opened my trunk and my floor mats were piled up in the back still wet… fine they were shampooed… however upon looking at them they weren’t anything immaculate. They still had the stains on them that were there before and I said is this as good as it’s getting. They then took them out and re scrubbed them in front of me. I did have some spill stains on the seats that looked better but nothing I couldn’t do at home with my spot cleaner. Then I got into the passenger side and looked around. Things seemed ok. Then I noticed where the seat belt comes out was completely missed and I asked for that to be cleaned. And then o noticed under my drives seat wasn’t Vacuumed well either. So I asked for that to be redone.
About this time about an hour has passed. So I said «do I just drive out of here» and they said Ya. So upon driving down the road I noticed a lot of spots were missed. You see a lot more in the sunlight.
I almost turned around to point them out but decided to just go home and take care of it myself.
All and all my car is cleaner. But for $ 114 bucks it’s nothing I couldn’t do myself at home with a bottle of armor all.
They hard to reach spots that drive me nuts when I clean my car myself were missed.
Do yourself a favor. Go to a carwash with free vacuumes, get a roll of paper towels and a bottle of armor all and do it yourself for a fraction of the money!
So I decided to call and talk to someone cause after I got home it was really bothering me. So I called and talked to someone either David or Steven. He had a way of saying his name so I couldn’t understand what he was saying.
Freddy: thank you for calling fabulous freddys.
Me: Hi, yes I just got my car detailed and upon driving home I noticed quite a few things were missed.
Freddy: …and…
Me: (Annoyed)Well I thought you might want to know that for quality control and stuff.
Freddy: ok
Me: (Pissed). Well I just thought I would let you know. Also I posted a review on Unilocal with quite a few pictures to show the quality of work I received today.
Freddy: (click)
Wow!!! What an epic experience.

I went here on Sunday and noticed on Monday that part of my cup holder was missing. I went back immediately and spoke with Arturo who was a pleasure to speak to. I told him the situation and he gave me no grief what so ever. Filled out an incident report and said they would replace the part. Told me I would receive a call by Tuesday morning. However, never received a call so I called the number on my incident ticket Arturo gave me which was the corporate office number. Spoke to Christy who took down my info and said she was going to pass it on to the manager Brandon. Never received a call from Brandon. Called the corporate number again on Wednesday morning and got Christy again. Said she sent Brandon the message and that she would send it again. Here I am still with no phone call from this manager Brandon.
I feel this is the right thing to do because I did end up getting a call back from the manager TJ a week after I first reported the incident. I removed some of the review I had put in. They took care of me and reimbursed me for the missing piece of my vehicle. I still wish the phone call had come a little quicker but they called and gave me no grief. Fabulous Freddy’s has me in their good graces again. Maybe some group discussion or training on taking care of things inside the customers vehicle. Just a refresher course. Employee’s can get comfortable with their job and sometimes lose focus. I have been there and done that. Thank Freddy’s for taking care of me.

The service here is pretty great, if you’re an adult. The offer of pumping your gasoline should still apply of you’re a teenager also. I’ve never been approached an offered to have my car’s gas pumped for me. Unless of course I’m already at the pump. Then someone will usually leisurely walk my way and ask if I need assistance pumping the gas when I’m already halfway done. This never happens when I’m with my family members who are much older than me. I understand that I might be younger than the workers but I should still get the same service as others.
In addition, I went today with my mother and the service girl didn’t even ask us how much gas we wanted to put. She just filled up the entire tank. We ended up spending $ 25 more than we would normally because the pump girl was too busy gossiping with her friend to ask.