El Sol Insurance

I’ve been with this agency for over 5 years. I think they are fantastic. They are always searching other insurance companies to find me the best rate possible. I’ve added and removed vehicles to my policy with ease. They are always helpful and polite.

I calle this company to clear some issues I received in the mail from them. I bought insurance policy 3÷23÷2011 and now receiving notice of cancellation 4÷23÷2011. So I called to clarify this matter.
After speaking to a since I told her that a guy helped me last time, soni talked to this guy and finally asked him about this matter. As he explained his voice kept raising and all I’m trying to ask was what happened to the regular billing statement why am I getting a notice of cancellation. Next thing he did was hang up the phone without saying proper goodbyes. Then I called back to ask if there’s any other higher personnel than him so I cam complain about his very rude attitude and je said he is the manager of this business. And I asked him why is he riude if he’s the manager? And next thing he said was «ive already explained it to you but you’re so stupid!» then hang up the phone. I called back o ask for his name, Rudy Condarco jr. Was his name. My issue supposedly was the billing statements but I understand that there will always be a miscommunication and can always be settled butcalling someone STUPID is way to out of the bound. Nobody have the riight to call anybody stupid. He on the other hand is running a business and definitely not In the position to say so. Mr. Rudy Condarco us very insulting and very disrespectful to his customer. This kind of person does not deserve to run and manage a business because it’s just a waste. I’ve already complained him to better business bureau and they will do the next necessary action.