Clip-N-Tails

I brought Teddy here because I received a flyer in the mail. The check-​in staff was very friendly and I liked that they show you actual examples of different lengths. They brought Teddy back immediately to start washing him and after an hour he was ready to go! I was pleasantly surprised at how he was cut to my expectations (other places do not listen very well). They even have a play area that they can go to instead of being put in a kennel. I will take him there from now on :-)

Both my dogs love going in to see kelly. Their hair cuts always look great, they smell wonderful, and best of all they are happy when I come pick them up. I love that they have a little play area for the pups so they aren’t kenneled while waiting to be groomed or when I go in to pick them up. Last time we went in I got pink glitter tips on my terriers ears and it was adorable!

Walked in with my lil yorkie puppy without an appointment and they still fit her in. I liked that they had a little play center for the dogs after they were done getting groomed. Since it was her first time, I got free glitter on her ear tips! super cute! I will definately be returning :)

I have been bringing my Cockapoo here for at least 7 years. They also would occasionally groom my other dogs. Now I have 5 mo. old Miniature Schnauzer and am taking her in for the first time next weekend. I’ve paid more over the years and received a lot less.
I love that all these years they haven’t changed the product they use because especially on the Cockapoo her hair will tangle in half the time when I have for various reasons occasionally let some place else groom her. So I feel I get good service, good results and I save money because she can be groomed less often. Sure she occasionally needs a stray hair clipped, but really, she is not an easy dog to groom.
Thanks Clips n Tails! Keep up the good work.

Have been taking my poodle here for a couple years and am normally very satisfied as he gets a good grooming and his teeth brushed. All done in less than hour with an appointment. But the last 2 times I have taken him here, with an appointment, it has taken over 2 hours. My dog has extreme separation anxiety (common in mini poodles) so that is why I always make an appt. Whats the point of an appt if it’s gonna take 2 ½ hours for him to be done? May have to start looking for another groomer.

I’m not a crazy pet lady. By that I mean, I love my pets, but I don’t treat them like my child. They are my dogs and I love them, but I don’t need to freak out about every little hair out of place. I’ve been coming here mainly because it’s close and I’ve never had any issues. They can usually fit me in because I’m not good about planning a grooming. My dogs seem happy when I drop them off and when I pick them up. I just get them shaved all over. and it’s always been fine. This last time, one of my dogs seems to have something wrong with his eye. Accidents happen, but people don’t always own up to it. What I appreciate is this… I called the manager, Drew. She was polite and helpful. She did not get snarky with me or give excuses. She looked in the file where there we no notes, but suggested that I take my dog to their vet and she will make a call to let them know I would be coming. She asked that I call and leave a message for her tonight, so she knows the status in the morning. She advised that the store would pick up the tab. That’s customer service! I’m so happy with her attitude and response that I felt the need to let everyone on Unilocal know. So often people only want to bash an establishment, but I wanted to applaud Drew.
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to follow up–
We went to the vet, there was a scratch which they gave us drops and ointment for.
I called Drew back to give her an update. She was polite and concerned and advised they will also cover the follow up and to make sure to go get it checked after the treatment. Also, his next grooming is free of charge.
I totally understand accidents happen, but when a place owns up to it and does everything they can to make it right, that’s 5 stars in my book.

I found clip and tail thru driving by it. I looked them up on line and I figure I give them a try. I have 2 dogs. Took my 1^st one in. The staff was not friendly and they did an okay job. Its been about a month and I decided to take my other dog there, hoping to get a better experience this time around. Not so much. Staff still unfriendly and did not thank me for the tip. Needless to say, I will not be going back.

so its been about 2 years id say since i went to this place.
and there’s a reason.
im glad to see a majority of the reviews are not 3 or more stars, cuz if they were, it would be undeserved.
the staff is nice, but apparently have a hard time listening.
I took my Pomeranian here to get a CUT not a SHAVE, and if any one knows anything about Pomeranians, if you shave them, their hair never grows back the same.
so, i would assume as groomers, they would KNOW that.
what did they give me back? a shaved down pomeranian, who was very embarassed and could not WAIT to leave the place.
he hid for the next two weeks until his hair got a little longer.
im sure it was very uncomfortable. poor guy.
what i wanted was an A comb all over with a blended mane.
at the time i did not know that, but I described to their staff the same thing i did to petsmart groomers, and they seemed to understand what i meant.
now here i am,
two years later with petsmart, and ive never been back to this place.
not worth it.

The staff at Clip-​N-​Tails is great. They have helped us with several pets and have always done a good job. On one occasion they didn’t do one of the services that we requested but they promptly fixed their mistake and made it right. They even have a little dog playroom, with a TV for your pets to hang out in.

On the day we took our dog for grooming, our dog walked into the place but was not able to walk out on his own legs. First of all, they NEVER called us when they noticed our dog was not able to walk. We found out when we went to pick him up. Second, we asked employees what happened and everyone was like «I don’t know.» We needed to know so that we could explain our vet what happened. After spending about $ 60 for grooming and another $ 500 for vet, the owner of this business never apologized for this incident. This place is the worst of the worst and hope no one has to deal with this kind of incident in a future.

I am so impressed with Clip N Tails! I have taken all 5 now 4 dogs there since they have opened! They treat my dogs with love, care and tenderness! My dogs use to be afraid to go to the groomers now they come running in to play and visit! I have referred many of my clients to Clip N Tails and all are happy. The groomers go out of their way to make the dogs happy and have them leave looking amazing!!!
I noticed a bad review… I was blown away by this! I am in the beauty business and sometimes there is no pleasing someone. The owner and their staff have always been helpful and kind. I know if there is a mess up the owner makes it right. I just cannot agreed with that review.
All should try Clip N Tails! Best groomers around! They love cats too! I look forward to many more years of happy handsome puppies! Thanks to all!

NEVER again! I have a Yorkie. She is a silky hair yorkie, and just barely 9 months old. I came to this store due to the reviews, and at the time there was only positive reviews. The first time I went they had cut her uneven and had missed huge spots on her neck. I specifically asked that they DO NOT cut her topknot as I liked that look. They cut it off so short they could barely get a ribbon on her head.
I called them back and they offered to reclip her and to fix the problem areas, had to shave her tight. They redid the cut, but it was far shorter than I had wanted. It was ok, and at least it wasn’t so uneven. Unfortunately there was nothing to do about her clipped off topknot.
I was told then that the manager «does the best clips,» so we will make sure that your dog is always cut by the owner. The owners initials were NOT on my dogs paperwork. This was lie number 1.
They offered a Free cut the next time I came in. I waited till she grew out and then took her back today. I came to pick her up and took a quick look at her and was so angry, I just left the store. We had asked that they shave her tummy tight as we are going to Kentucky for the summer. Half the tummy was shaved, the other half had long, original, UNCUT hair. Again the sides of her face were too long, and they had unevenly clipped her ears, and worst of all, they clipped off HER EYELASHES??? They also AGAIN cut the top knot.
The gal asked for a $ 40 payment and I said «I was told this would be a complimentary cut?» Five min later the girl comes back and says «Oh yes, I am sorry.» I don’t say a word about how bad the cut is, and I noticed when she was gone that the box marked «teeth cleaned» said NO. I asked her if Lucy’s teeth were cleaned, «Oh yes, they were.» Yet. right in front of her, clearly visible, was the box checked NOT cleaned. Lie #2.
I didn’t complain, I simply left the store. I was so pissed. It is NOT
worth your money, or your care of your dog to ever take them to this store. Today I put out how bad this cut was to all the 35,000 employees I work with in this town. I sent photos of how they screwed up her hair cut again. What they have suceeded in doing is making very sure THIS FORMER customer advertizes that people NEVER take any dog they care about to this TERRIBLE groomer!
It begs the question… «If the owner is the best groomer, why are they hiring employees who CANT groom a dog?»

Came here because the place I usually go to was booked for the day, read good reviews about the place, and I had a $ 5 coupon in the mail. I wanted to like this place… like the idea of having a cute doggy play room, but unfortunately they cut all three of my babies.
I didn’t notice the cuts till I got home. Two of them had cuts on their nose and the other one on her ear (poor babies). The staff are a little unorganized, but they were very friendly and all three of my girls were done in two hours! But I don’t want my babies getting hurt so I will not be taking them back there.

My west highland terrier is not a normal westie, He likes to swim, which means matted hair. So when I needed a groomer my friend Justin (his review is below) told me to go to his mom’s shop. My dog Apollo LOVES it here! I have always had excellent service and have returned many times. If you are a walk in it may take longer depending on the day. I have never minded this because Apollo gets his hair dyed, but the wait is worth it because he always comes out looking adorable and knowing so. The color dying option can add wonderful personality to your dog and is an option I have never seen anywhere else. I highly recommend it to anyone with a pooch that needs to be spiffed up.

After seeing my previous review on Unilocal, a representative from Cips-​N-​Tails called me to apologize and try to earn back my business. She listened to my complaints and was very apologetic. I feel this a good start to better customer service and I am going to give the shop another chance.

I recently brought my Chow Chow, Coco, here to get bathed and shaved for the Summer. They did a wonderful job! I had an appointment and he was finished under 2 hours, which is very quick for what they had to do, especially considering it was a Saturday. They gave much more attention to detail than other groomers have in the past. He left a happier and much cooler Chow Chow. I will definitely be bringing him back again.

I have never taken my dog to a groomer, because he doesn’t exactly need groomed, just washed. He also needed his dew claw trimmed. I usually take him to a place that is a self-​serve dog wash and do it myself.
Needless to say, there is not one of those on the side of town where I just moved. So, since he needed the nail trimming, I took him to a «professional» groomer for the first time.
When I called to see if they were available, they told me to bring him in sooner than later. I was already on my way. Well, they take him, I fill out paperwork, and they tell me it will be a while. I didn’t think it would be over 3 hours a while…
Anyway, I call over 3 hours after I dropped him off and they tell me that they are just finishing him up. I immediately go pick him up. Before they let me see my dog, they have me pay. I paid with my debit card and before she ran it she asked me how much of a tip I would like to leave the groomer. I hadn’t even seen the job the groomer did yet and they ASK for a tip… WTF? Rude. I tipped because I had no cash, but it would be nice if I could have seen him before making that choice.
When he came out, he seemed very withdrawn… not his normal self. I took him home and noticed his dew claws hadn’t been touched! I took him back and they fixed the problem… but, really? It should have been done the first time.
The whole rest of the night, my dog was very lethargic and not himself. I was quite concerned about his behavior. I’m wondering if they gave him some kind of drug while he was there.
I don’t think I will be returning to this place. My dog was better today, which makes me think something fishy happened at the groomers…
P. S. I told them I found them on Unilocal and did NOT get a discount like a previous reviewer did. So, it’s not a guaranteed thing…

I found this place using Unilocal for my Iphone. It was great they where so good to my dog Blue. It was his first time to ever go to a groomer so I was a little worried. They completley put my fears to rest and when i came back Blue was as happy and clean as I have ever seen him. I will be going back acctualy I booked his next appointment right then and there. I even got a discount for mentioning that I found them on Unilocal