Brake Masters

I just had the most enjoyable car repair ever. Oxymoron, I know, but Kurt worked with me and helped me turn what was to be a $ 1300 repair for rack and pinion and power steering hose into a $ 600 repair. He saved me and saved our Christmas. He’s an honest man and I will never go anywhere but to him from here on out. I now know why my mom has used him for some time and speaks so highly of him.

This is a little long, but it’s well worth the read. Please do NOT use Brake Masters for major car repair issues. I have been using this location since January 2013 getting oil changes. One of the managers, Kirk, was always nice and gave me a military discount each visit. I built up a trust with him and that company. Sadly in August 14^th that relationship got terminated by how I was treated.
I had contacted Kirk and told him that my truck was hesitating to crank when I turned my key in the ignition. He asked me to bring it in, and he’d have his team run diagnostics on it. I brought it in, and they ran the diagnostic. Kirk told me he thinks it’s a fuel pump problem and there is no coding for that. I left to discuss it and to see about arranging to have one installed. On Aug 14^th, I took my truck there in the morning, and the head manager, Dave, was there to work with me. He told me him and Kirk spoke and that he was aware of everything. Dave had a team work on my truck for nearly 4 hours. The pump would connect properly, so they placed my old one back on, and said they’d have to order a new one. I will please need to come back 15 Aug to have the second new one installed.
I went back on 15 Aug and Kirk was there this time. Kirk had his guys install the second new one and they finished that in almost half the time. All required checks had been done, and all was well. Or so I thought…
That following Monday, 18 Aug, I had to be at work by 10am and off by 5pm. When I proceeded to crank my truck, it was still horrible; that fuel pump did NOT resolve my problem. I didn’t have time to at that moment, so I went to work. Tuesday was the same deal. I finally opted to go Wednesday after work to Toyota as they will do a full diagnostic AND not try to scam anyone.
Went to Toyota on Wednesday, and they did the diagnostic. I was shown everything from that test. The actual problem was my battery. It was almost dead. I opted to go home and talk it over. I came back Thursday to Toyota and asked them to please replace the battery. They did; while that was being changed, I called Brake Masters to inform of this situation.
On Friday, I went back to Brake Masters and discussed all this and eventually we said we would be submitting a Formal Letter from our lawyer in regards to this matter. Kirk asked us to hold on while he goes to the back. All in all, Kirk got us the old fuel pump back, reimbursed my full dollar amount, and I told him I would never come back again. My truck STILL works with my old fuel pump and new battery.

Worst place to go to for brakes. I heard the guy at the front quote another person 881 dollars for front brakes and rotors and back drums and shoes! He then quoted me 661. For resurfacing my front rotors new pads, new drums and shoes! He wouldn’t let me use the coupon online because I didn’t have it printed out. He even got mad at me because I couldn’t afford 275 for them to replace the pads and resurface the rotors only so i had them put my car together and i left but not without asking if i owed him money for the time it took for the guy to take all my wheels off. He said nope have a nice day in a very sacastic way. I I can get new brake pads at autozone for 50 and change them myself in about 45 min. But instead I thought I could get my drums done too because I can’t do those myself so i figured id get it all done at once. Forget about this place. They are a super rip off and I will never recommend anyone to go there EVER!

Brake Masters is great just not for brake issues but also to do oil changes and other servicing needs for your vehicle. I find them to be upfront on issues with the car and what work needs to be done. They aren’t the cheapest but not the most expensive. I prefer to take the car to them since they have experience. They don’t do appointments so it’s first come, first serve.
A little tip about brake masters is they have coupons on their main website you can print up. Just remember as it states in small writing depending on the issue and your specific vehicle it could still be a higher price.

We just moved here from Hawaii and need our brakes worked on. Heard from a friend to come here because they are reliable and professional. Well good thing I took the recommendation because the people got the job done in a good timely manner. I felt they were professional so no problems here. the shop area was clean and i felt like a valued customer. Will come back next time if I need my brakes worked on again.

These guys are great. I was told by 3 other repair shops that I had to have my catalytic converter replaced (quotes ranged from$ 1800-​$ 2500). They took a look at my vehicle and replaced a sensor for $ 275. I appreciate the honest, thorough work from them. Thank You.

Don’t get your brakes done at a shop that says lifetime warranty. BrakeMasters. They put on cheap pads that wear out fast and that way get you to come back, where you have to pay for labor to get the «free» pads on. But wait… they then upsell you to buy better pads. (why didn’t you tell me you were putting on crappy brake pads the first time?). I just had new pads and the rotors turned 9 ½ months ago and was never happy with the brake job. Yesterday was the second time bringing the car back to say I wasn’t happy with their brakes (first time a couple months after brake job) to find out they were already shot. Which by the way Bob never put the work or visit in the computer… maybe that’s why «Bob doesn’t work here anymore» So less than a year later they want another $ 100. NO. Sticking with friends and craigslist for car work, and buying my own parts so I know what I’m getting.
And might I add. shame on me for going back to the shop (because of a coupon) after having a bad 1^st experience that sent me complaining to the district manager. The first time I went in for a air conditioning diagnostic. After being quoted $ 1500 because «everything needed replaced» I declined. After leaving, all the sudden my car was overheating. Took it back to find out why, what happened, They said my radiator fan broke. I said it must have happened there because car didn’t have issue before. They want an outrageous amount for part and repair so I say never mind. They throw the dirty fan assembly directly on my front fabric seat and send me off. I look at the fan and notice a pattern of marks on the blades like a screwdriver or wrench ‘accidentally?’ got stuck in the fan blade, therefore causing it to break. It was made of plastic and had spun the center base off. I called and told them of my findings. They didn’t admit to it being their doing but I still insisted the car was not having overheating problems before. That’s when I called corp. which put me in touch with district manager. In the end, I bought a new fan assembly online for ¹⁄₃ of what they wanted to charge me, and they installed it for free. That’s when Bob worked there. These shop managers are just a bunch of sales people. They are going to make their sales however they can to get that bonus.

I had bought a Living Social coupon for a free oil change, so I didn’t have my choice of autoshops. I prefer to go to one that is close to a coffee shop or restaurant– someplace more pleasant to sit in than a waiting room with grungy, uncomfortable chairs and an annoying TV. I came here last Friday morning and was told the wait was already 2 hours or more, so I said forget it.
I returned today around 9:30 a.m. and only one customer was waiting. The guy at the counter was a pleasant, no-​nonsense kinda person. He told me that despite my coupon I’d pay about $ 10 for waste/​safety or something. I waited in the typically uncomfortable waiting area (although I’ve been in worse) and entertained myself reading a magazine before I figured I should find someplace to hang out. My phone app said that the Harvest Café is within walking distance, but before I could ask which direction to walk, they were done with the car!
They charged almost $ 9, which I’d been property warned about. Not an unpleasant experience. I’d come back.

It took 2 hours and killed my bank account. However, getting new brake pads for the whole car and replacing 2 rotors is a lot of work. Bob, the dude at the front desk, was really nice and friendly. He chatted with us in the waiting area and joked with us. He was friendly, professional and very respectful. As a woman, I usually feel very uncomfortable at auto repair shops, but I felt well taken care of here. I will go again when we’re ready to get our alignment fixed.

Just got my brakes serviced here and I was not disappointed. After calling around to different service stations I found that some were hesitant to give me a ballpark estimate, but Brake Masters let me know the average price for their service and were open about how there might be differences in price upon inspection.
First come first serve type place. Inspection was quick and they were clear about what needed to be done. Coupons are available online to save some $$.
Their speed if service us enough to make you want to come back. There were a few people ahead of me but I was still in and out within an hour for some basic service. Quick and honest shop, lots of seating available.