Paul Bailey’s Chrysler Dodge Jeep Ram

They made it so easy to buy a car. No hassles, no pressure. Our salesman Chub was a hoot! He had us in stitches and when he didn’t have us laughing, he took the time to answer all of our questions throughly and explained everything to us. I highly recommend buying a car from here! They are right, nobody beats a Bailey deal!

very easy to buy a car. good people and a low-​pressure environment.

I recently assisted my daughter in the trade-​in and purchase of a new vehicle. We looked at a few makes before focusing on Jeep, then she considered the Cherokee before she chose the Grand Cherokee Limited. I did most of the advance research as well as made the initial inquiries with the dealerships and also accompanied my daughter when she visited the dealerships and test-​drove vehicles. I made inquires with several Jeep dealerships but only one, Paul Bailey’s, was transparent and upfront with regard to which incentives my daughter would qualify and what their bottom line price would be for a particular vehicle, when all incentives and discounts were applied. Every other Jeep dealer with whom I inquired gave me the inflated «discounts as much as» line, which included numerous discounts or incentives for which she did not qualify, or the «we will beat any competitors price» line, which to us was an insincere, tactless and uncaring attempt to get us to visit their showroom. Paul Bailey’s rose to the top in her search because their Internet Sales Manager, Kim McGuinness, was forthright, sincere and so helpful IRT every inquiry we made. My goal for my daughter was for us to do our research before arriving at a dealership to see a particular vehicle, so we didn’t waste time on phony claims, bogus offers or annoying and wearisome sales ploys. Of the approximately six Jeep dealership Internet Sales Managers with whom we interacted, Kim McGuiness stood alone in being able to cite accurate potential purchase prices on specific vehicles, as well as being completely responsive to every inquiry made of her.
So we headed to Paul Bailey’s Jeep knowing the vehicle my daughter wanted to test drive and what its actual cost would be. Upon our arrival Kim introduced us to Peter Easdon, Fleet and Lease Manager and things just kept getting even better. Like Kim, Peter was completely forthright in all communications, he could not have been more prepared, informative, respectful, considerate or helpful in every interaction with us or with my daughter one-​on-​one. My daughter bought the Grand Cherokee Limited from Peter while I accompanied her and in all honesty, I have never experienced a better, more pleasant or efficient automobile buying experience than I did with Peter and everyone else with whom we interacted at Paul Bailey’s Jeep. Since their first interaction and in everyone since, Peter treated my daughter as I am sure he would his own. There was never any pressure or manipulation in furtherance of completing the purchase or with regard to the details of the purchase. Frank in finance did not place pressure on my daughter to buy any add-​ons and my daughter at our request, ultimately met the Sales Manager John D’Alphonso, Service Manager David Woodward, Body Shop Manager (just in case) David Ianucci, as well as Dealership Manager Tom Dirocco and each made her feel confident she could not be treated better at another dealership.
My daughter loves her new Jeep and intends to drive the extra distance to have her vehicle serviced at Paul Bailey’s Jeep, vice one of the closer Jeep dealerships, because the folks at Paul Bailey’s Jeep really do treat you like family and have in my daughter found a loyal and new customer. When it comes to your children, regardless of their age, you are instinctively protective and want only the best for them. When it comes to caring and consummate professionals, they simply do not come any better than Peter Easdon and in him, as well as the other customer-​service-​orientated managers at Paul Bailey’s Jeep, I could not have found anyone more deserving of our complete trust. I could not recommend them more highly and am most appreciative for their above-​and-​beyond efforts on our behalf.

A family business and a convenient location. Whenever I need genuine Mopar parts for a job, I go here. Alot of Mopar vehicles do not like aftermarket sensors and the like, so I go to the fellows at the parts counter here and they always get me what I need. I’ve never bought a vehicle here (however my dad has in the past and they were great) or had one serviced here however, so this is simply a parts counter service review.

My vehicle broke down in the weekend and has to be towed. I am glad that I had taken it to Baileys for repairs. It took a few days but thankfully it was covered under warranty. Thank you for your excellent service! Keep up the good work.

Just dropped my jeep off here for service last week. The reason was a howling from the rear axle. I picked up my jeep Sunday proceeded to drive home. Didn’t make it 15miles and the rear end locked up.
According to the tech there was nothing wrong with the rear end.
The next day, I try calling the service manager, not available, doesn’t return my call. I call back, not available, doesn’t return my call.
You’d think I may be a priority since you pretty much left me stranded after saying my jeep was «fine».
Great experience let me tell ya.
NEVER BRING A VEHICLE HERE! NEVER!

My only experience is with Paul Bailey’s Collision Center, so that is what my review is based on.
We were recently in a car accident that left our car un-​driveable due to damage that was done to our front drivers side wheel area. We were out of state when the accident happened and were unsure of where to have the car towed to, my in-​laws like in NK and suggested Paul Bailey’s so we had it towed down there. From start to finish we couldn’t have been happier with the service we received.
Anyone who has been in an accident knows how much of a headache it can be to deal with insurance and coordinate repairs and getting a rental car. The woman we spoke with at Paul Bailey’s took care of everything with our insurance and updated us frequently on the status of the repairs. I was surprised at how quickly they were able to repair the damage, they said they could have it done in a week and even with the back to back snow storms were only delayed a day! When we got the car back it looked better then it did before the accident! The technicians was very thorough in explaining what they had done and explaining the warranty on the work and parts.
Also they were able to discount some of the parts which allowed us to pay a lower deductible, which was an excellent surprise! It was such a relief to have the repairs done so quickly and the whole process go so smoothly. They really helped turn around a stressful situation.

After being almost scammed through another dealer, when trying to buy out my jeep from a lease. Went into Paul baileys and was taking care of in a half an hour as compared to two visits into another dealer totally time of 5 hours or more plus the aggravation, with nothing being done! Paul Baileys was great and easy to work with! Management, finance department and so far service department has been great!

No desire to sell a vehicle. Awful selection. the manager had no socks on. smelled like alcohol.

Power steering failed in my new Grand Cherokee. Come to find out it was a fitting from the factory that was not tightened properly. Tommy and Woody took care of everything for me. First rate dealership and service department.

In response to Larry C’s comments, let’s be fair. A transmission issue is covered under warranty until 100,000 miles. I only have 90,0000 miles on it right now. Your solution to my problem was not fully covered and was going to cost me $ 100.00 In talking to other Chrysler dealerships, I was informed that unless I was towing a horse or a trailer (which I am not) your solution to my problem was not the answer. I expressed this concern to Dave Woodward and he ordered the part anyway. As it turns out, the problem was not transmission related and cost me $ 960 out of pocket. If I had stayed with Paul Bailey’s and followed your advice, I would have been out $ 100 and still had a jeep that was not running properly. Thanks, but no thanks.

Been taking my vehicle here for service for the last year and am satisfied. Only bad experience I had was when I dropped it off for an oil change and tire rotation and it took 7 hours. Maybe if I stayed with it it would’ve been done quicker, but I didn’t have anything going on, so it wasn’t that big a deal. Just found it strange.

I have nothing but great things to say about this dealer (sales and service). Very friendly and very efficient. The staff is very nice and attentive to the your needs. It is very obvious they take pride in great customer service! I highly recommend this dealer to anyone!

I have never had such a poor experience dealing with a dealer service department as this one. The ignorance shown by Woody (Service Manager) leads me to believe that he never graduated elementary school. My jeep never leaked when it rained while sitting in my driveway, Paul Baileys service department replaced my soft top because of a recall and the very first rain storm, it leaked about a gallon of water into the cab. I brought it back and they told me they would have to charge me to find the leak because as far as they were concerned the top was put on correctly. No leak before the new top, massive leak after they installed the top, simple 4^th grade education could figure that out.
Darin Miller

I can’t speak to buying a vehicle here, but I took my seven year old Jeep Liberty here for a recall, oil change, and alignment. My experience:
Recall: After I dropped off my Jeep I promptly got a call that they didn’t have the parts for the recall (that I had made an appointment for). After about an hour they called back and said they got the parts from another dealer. Cool, thanks guys. 4 stars for this alone. Unfortunately they couldn’t keep it together:
Oil change: After I paid I got out to my Jeep and looked at the receipt, which listed 5 qts of 5W20. Interesting! I’ve changed the oil for most of the last 110,000 miles, using what’s on the cap and in the owners manual, which is clearly marked 5W30. Arguments over the minor difference aside, I want what’s been in it the last 100K. Promptly went inside, oil was changed out without too much argument, and away I went.
Alignment: Two months later, here I sit finally annoyed to the point I’m writing a review. I just had 4 tires replaced, and Firestone was kind enough to do an alignment check and prove to me how badly the toe in/​out is. I haven’t creamed any curbs broadside at 40mph lately, so either Baileys never did it or mixed up righty-​tighty lefty-​loosy.
Needless to say, Paul Baileys should not consider me a possible «returning customer.»

I bought my Jeep from Paul Bailey’s at the beginning of the summer. It was a very easy, stress free process.
The dealership is family owned and you can tell from the minute you walk in. The owner is often sitting on the couch in the middle of show room chatting with customers who are waiting to pick up their new vehicles.
This place is very laid-​back and makes you feel very comfortable with your purchase. They do not pressure you into buying anything you do not want, and do not try that sleazy hard sell either! I would definitely buy from Paul Bailey’s again!