Wells Fargo Bank

The very best Personal banker in my history of banking, there is not a day that Into WellsFargoBank on 5300 Lankershim Blvd in North Hollywood CA, to leave building unsatisfying, Mr Richard Ruiz has been There for all my concerns and make sure that I understand everything and he always solve any problems that have and take great care of me at 100%, and he is very consistent doing it, never use excuses not to help me. I do believe deep inside my heart a promotion is in order for him.

The staff here is wonderful. They have parking in the garage in the back of the complex. Good bank.

I have never written a bad review for such nice people.
Very fake tellers. They are told to ask us questions about our personal life. Very obvious they are taught to do that.
Look… I have one thing on my mind. My finances… Don’t ask me how my weekend was or if I have plans for this weekend… I I have business on my mind my money is my concern right now and I want you to stay out of my personal life.
One of the tellers actually called me «bro» ugh! The worst. Dont call me «bro» «bud» «boss» «chief» call me sir, jerky!

I love this location. Parking might be a little problem sometimes but they are so nice and friendly here. I really like good customer service and that’s what you get here. There’s hardly ever a line. And you get complimentary coffee by the front door. There’s always an ample amount of windows open and they never let the line get long.

Good experience everytime I come. Lucy the teller is very friendly with a nice smile. Thumbs up to her. Jeffrey helped me out my personal info and getting my account set straight. Thanks Jeffrey. Hard to find good customer service but so far this bank and Wells Fargo have me wanting to come back. Thanks guys. Much Appreciated.

we have a business next to this bank and it just easy and quick to work with this branch.
i would highly recommend to any business owner in the area to get some info and go ahead this guys have high standards to words serving clients.

Lucy Kledjian is amazing. Not only was she extremely patient and kind but she was polite and respectful with helping my needs! I had not been checking my account as I had not been using it for close to a year bc there are no Wells Fargo banks in Hawaii where we used to live. So when I came back to LA and checked all my old accounts I found I had a ton of overdraft fees from someone using my card! She patiently helped me sort out all the fraudulent charges and sat on the phone all while getting to know me. She calmed my fears and worries about how to deal with the fraud and kindly helped me get to the bottom of things. Four stars for Lucy at this Wells Fargo!!!

Four stars because the parking sucks. But over all it’s great, employers are always welcoming and the security always opens the doors for people walking in or out plus they always greet you and offer you one of the many treats they have: coffee, water, candy, cookies!

«Wells Fargo «today I went to Wells Fargo, hoping that my business Adventure there would be a pleasant one, but to my surprise, I found that Wells Fargo does not have a Mutual respect for investors who are willing to give up their hard earned money for them to invest, the sad thing is, Wells Fargo demand it from the people who borrow from them, Stay away from this bank if your thinking of letting them invest your money because they can’t guarantee you will be happy with the choice you made

The bank manager here today, didn’t get her name but she has long reddish hair is rude and has zero customer service skills. I will be closing my accounts at Wells because of her. After years of banking with Wells she completely soured my experience.

This is the best bank I’ve ever been to. They have an amazing and welcoming staff who make me feel like I’m valued and important. They are professional, efficient, and friendly. Being centrally located in the valley, this is the bank that I always go to with questions and financial needs. I’m very grateful to have this particular Wells Fargo close to me so I can always stop in when I need to.

If you’re a business owner trying to make a quick transaction don’t come here because their merchant line is never open! And when u ask them to open one because it’s busy, they never do!

People don’t often write reviews for banks. But why not? Actually it’s not so much about this branch but more about one of its very pleasant and outstanding employees. Sally is the person we first met when we opened the account and she has helped my parents and myself for all of our banking needs. She has done her job most professionally and has gone above and beyond to be helpful and patient especially since my parents are elderly. Thank you WELLS FARGO for having such great people on your team !

There are those rare moments in life when a bank becomes more than a bank and becomes a part of your community. Upon walking into the bank to open an account, I was welcomed with open arms. Friendly faces around every turn and this was all before I had walked three feet into the door. The customer service at this particular branch went above and beyond to make sure I felt completely comfortable and it made the experience as a whole much less stressful. The one con I was add is that the parking situation can be a little ambiguous. You are never guaranteed a spot and even then you still might have to pop in a couple of quarters. Nonetheless, the service and welcoming nature of the workers more than make up for that small flaw and I highly doubt there is a more customer-​friendly bank in the LA area.

All of my reviews have been positive until now & I actually hate to have a negative one, but here’s what happened. I had never been to a Wells Fargo and I won’t be going back. My boyfriend & I went there for a car loan. It took 4 HOURS! 30 minutes waiting to be helped, not bad. The rest of the time — wasted. They charged us each a dollar something and had us sign up for some program to do a credit check, which we have to cancel before it starts charging is $ 12 a month. Sally explained everything to us, repeating everything often. She asked me to go get check stubs. I left the bank and came back with the information she asked. She said she’d call us Monday. When we left (Saturday) one of the employees joked that they should’ve paid us for being there so long. Never heard from Sally. We called several times — the manager, Adam, who we met on Saturday told us that customers on the telephone weren’t a priority. Good to know. Sally was busy with other customers every time we called, and every time we called, we left a message. Sally is a very nice woman, my only request is to be helped effectively & efficiently. Wells Fargo to me from this experience is a horrible bank. The bank (not Sally) needed my 2012 & 2011 taxes, W-​2s, and everything except a blood sample. This car loan process took 5 days! True, my first car loan, but apparently a good credit score wasn’t enough. We went in person (so we could be a priority) and Maira took responsibility and stepped up to the plate to help us — I have nothing but rave reviews about her and her professionalism. Adam seems to be timid & emotional as a manager, his professional skills seem to waiver with his feelings of anxiety with an unhappy customer. Wells Fargo called for a survey, I gave them a review, when asked if I wanted to be contacted by someone in management (not from that location) I said yes — and who calls me, Adam, who I could tell was not interested in hearing or helping me by his tone over the phone.
I went to a credit union — approved in 15 minutes & I opened an account with them — and no penalty for paying the loan off early.
Wells Fargo’s poor customer service & whacked system pushed me to a great credit union — so thank you, I guess.

These guys are bad. Their manager told me he’d give me free checks when I opened my business account. Then he decided he’d charge me anyway. It took 3 phone calls and 2 ignored emails to get the charge reversed. Not only that, the Business account had all kinds of weird data, which I didn’t tell him about.
Then, of course, the checks had an incorrect address on them.
He also told me there would be no minimum balance or monthly transfer from Checking to savings required. The next thing I know is I get docked a monthly fee.
The worst part is that when you call in, they take awhile to answer their phone, tell you they’ll look into the situation and get back, but then never get back to you.
I would expect this kind of service from AT&T, but not Wells Fargo. It’s hard to believe they’re an actual Wells Fargo branch.

BEWARE! Wells Fargo puts holds on guaranteed checks and thinks they are above the law… I tried depositing a check from an attorney/​client trust account (as court ordered monies are set aside and guaranteed like cashiers checks). I told the teller not to put a hold on it. She completely disregarded what I said and repeated she will put a hold on the check. I provided court paperwork and requested them to call the issuer, but they refused to provide customer service (Wells Fargo does not need to read or respect court paperwork).
As I realized they had no intention of helping me or care for any of my financial needs, I demand the teller to give me all the money in my account and close the account. She gave me my cash, thanked her for nothing and as I turn to leave the branch, I realize there’s a team of managers standing behind me. I have never been a violent person and clearly this branch stereotypes certain looking people to be more violent than others. I highly doubt they would have had anyone waiting behind me if I was a 5’4″ 110 lbs woman. I chuckled at them, shook my head and left
Hold on it gets Better!!!
Five days after, I go online just to make sure my accounts had a zero balance. Apparently, after I asked the teller to close my accounts and give me ALL my monies, she decided to leave five dollars in there. I suspected my monthly account fees must be coming up, because its the cheapest trick a huge bank can pull. I logged out and decided to wait til today… Low and behold, I log on today and I was overdrawn 3 dollars. So, naturally as I suspected, Wells Fargo was trying to pull a fast one again. I immediately called customer service and the phone rep reversed my fees and then read the infamous script that all Wells Fargo customers hear at one point or another «Go into the branch and withdraw the monies» then call customer service back and close the account. I advised I feel physically threatened at branches now after having the intentionally intimidating manager mob behind me last time. The he tells me to write a check into my new account at the other bank. Wells Fargo still refuses to issue closure checks via mail. After kicking screaming and acting as uncivil as their branch employees at noho, they finally agreed to mail a 5 dollar check to me.
And I finally realized probably why they don’t mail closure checks… They’re too cheap to pay for postage…
Wells Fargo needs to be investigated further for their check hold procedures. Amazing that they boast instant banking, but there’s really nothing instant about it. They still have to wait for the horse carriage to deliver the paper checks cross country.

It’s great I can do almost anything from the ATM!

I went to this particular branch today because it’s close to my office. Parking isn’t too bad — just pay $ 1 for an hour (or less, if you want) at the meter. To find a parking spot, just circle around the block, from WFB to Big Wangs, then you can turn right in the little alleyway to find more parking right across from the Art Institute.
Right when I walked into the branch, I was greeted immediately by a New Accounts Rep with a pretty smile… «Do you have any questions I can help you with?» Turns out I did have a question regarding depositing a big check into my business bank account. (I was trying to cash it rather than deposit it.)
She patiently took the time to answer my questions, and even gave me some advice on how to structure my bank accounts so that I wouldn’t get charged any fees in the future.
Her name is Srbui (pronounced Sir-​boo-​ee), and she helped me out a lot today. If you have any questions about your bank account, or even have questions about opening an account, hit her up! She knows what she’s talking about.

I filed a complaint with the assistant branch manager about one of their bankers here. She pretty much implied that I was incompetent and waived my complaint as a non-​issue. When you have your bankers convincing patrons to open accounts they do not even need, just so they can get commission/​credits/​whatever they call it, you better believe that at some point or another someone will say something about it. It just so happens that I was the «lucky» person to do so.
It’s for this reason I drive 2−3miles further down the road to be a satisfied customer. I have been doing all my banking at the Toluca Lake branch for quite awhile now and never had any issues with them.
They’re the branch that never lets me down.