Quest Diagnostics

This is the quest I would come to for all my pregnancy blood tests. I made sure to make an appointment prior and scheduled them around 12pm. I would find parking in the street to avoid paying in the garage. Parking on Riverside Dr. Can be tricky because it’s such a a busy street. My wait was always short and the people were kind.

I have to make an appointment to get my blood rechecked so I was searching for the number online and was surprised to see all the bad reviews. I had blood drawn last October and it couldn’t have been easier. I, too, recommend Tamiko. My veins are so tiny and she expertly got all the blood necessary quick and efficiently. Most of these bad reviews seem to center around wait time. I made an appointment and waited maximum 10 minutes. I’ve waited longer than that in posh Beverly Hills doctors offices. I have no idea why some of the reviews are critical of the receptionist. The waiting room was filled with noisy and troubled people (I discovered they were drug users that were getting blood tests). Considering all, the staff couldn’t have been more pleasant.

Not bad for a lab place. The nurses are friendly and I recommend.

This location is always busy because there are a few medical buildings nearby, but they move through the list really fast (unless you have some troublemakers who slow the process). Tamiko is the best at drawing blood, so hopefully you get her!
DON’T FORGET — YOU ALWAYS NEED YOUR INSURANCE CARD. Otherwise, you pay full price for the tests. The people who slow down the line are the people who don’t have their card and fight about needing it.
Parking in the 12 660 Riverside building is better than the lot the Quest is in. I highly recommend parking in the other building (self-​parking only there).
Always make an appointment online if you can! You get priority. And, if you don’t have an appointment, relax and don’t freak out about the people who come in after you and get called in before you — they made an appointment days/​weeks ago and that’s how the system works!

The Front desk staff seem to expect you to know how their office works even though you’ve never been there before. The phlebotomist was friendly and professional. I felt awkward the entire visit and I’m afraid of needles, so that didn’t help. The parking was rough. They were fast getting me in without an appointment in under 30 minutes.

The parking lot is impossible and expensive. The lobby was a zoo — standing room only. The «receptionist» was blunt and impersonal even with fellow Spanish speakers.
I will never come to this location again.
My appointment was for 10:45 it has already been over 10 minutes and not one patient has been called.
Nightmare! Don’t come to this location!

I come here every year for my annual wellness check up. I hate blood!!!
Tip: set up an appointment.

I came in as a walk in, two days before my procedure. I was very worried I could not get my blood work done in time for my scheduled surgery. I walked in Monday am, and there was definitely going to be a wait, I was ready to wait all day — Well I walked in and spoke to Claudia, who was very nice and seemed to have everything under control with such a busy time of the day. She looked my name up and took me right away, I didn’t even have to tell her that I needed a butterfly ha ha (usually it takes 2 – 3 pokes for someone to listen to me because I’ve been told I have «good veins», and they think they can succeed without a butterfly.) Well I was so impressed at her knowledge!, I didn’t have to say anything she did everything perfect pain free, she’s on top of her game ! Great job, super friendly staff!!!

Never a fun way to start a New Year, but an awesome staff makes it just a little easier.
There was no Dr order in their system so they helped me to get the order faxed over, were never rude or dismissive.
Tamiko, who was my Phlebotomist, and has drawn from my 10 year old son, is patient, kind & can draw blood pain free.
As long as you have an appointment you are golden — come without one, be expected to wait!

I don’t understand all the negative reviews. Without an appointment, I was in and out in less than an hour and the waiting room was packed. The woman behind the desk could not have been nicer. The guy taking my blood (8 vials) was friendly and efficient.

I would give it no stars but that isn’t an option. This is by far the worst quest I have ever stepped foot in. The service is awful, there is never anyone sitting at the front desk, their chairs are all dirty and stained. Very unsanitary. You can hear the phlebotomist conversation from the waiting room all personal about dating while patients are sitting there waiting. I would definitely recommend driving a little bit to either the Burbank one or the Tarzana which is my favorite. Great service in and out quickly with no hiccups.

The place is great, there is a lady at the front of the office with a huge attitude, and if you’re representing the face of the office, you should keep it positive.

I wish there was an option for a ZERO!!!
When a client enters a medical office the face behind the desk represents the attitude of the entire office. This afternoon, escorting my granddaughter to an allergy test, the receptionist /​nurse was rude, unpleasant and impatient.
How sad!!! I couldn’t go in with my granddaughter because this «person» disallow a second person in the room although I can always calm her down.
Shame shame shame!!! Never go with your child to an unfriendly, not welcoming medical office like this one!

This place is crazy slow! I was waiting in line with others for over 2 hours to get my blood drawn and only one person had moved up Since then! I left had went to the Sherman oaks location. Got my blood drawn and was out the door within a half hour. Save your time and go to the quest diagnostics in Sherman oaks. They’re clean, friendly, and QUICK!

I go here all the time when blood work is needed. I have no bad things to say. Just be patient. Tamiko is great at what she does. I am a hard stick and she was the one called when no one else could get the stick.

I must have gone to this Quest location about a dozen times. Each and every time was a pleasant experience. I may have had to wait 30 min a few times, other times I was in and out. It’s pretty straightforward. Hand them your paperwork and insurance card, take a seat and wait for your blood to be drawn or pee in a cup or whatever. Many times the test request is in the computer already so paperwork isn’t needed. By far the sweetest employee is Tamiko. She is so sweet and friendly and I barely feel her needle. I actually leave the place smiling and a little happier after an appointment with her which I think is saying quite a lot considering the circumstances. I’ve noticed others request her also, so it’s not just me. I saw a woman get lippy with the staff here one time and I had to chuckle when she later said «okay, you can come with me now.» Yeah, don’t have an attitude with the people who are about to stick you with a needle!

Everyone in the waiting room was complaining about being seen, but I was in only 20 minutes after my appointment time. The lady who took my blood was extremely nice and apologetic that they were 20 minutes behind, but I was prepared to wait longer so I didn’t care. She was really good at taking my blood, too. She said I was «special» and I feel like she meant it. Just get an appointment if you want to go and be cool about waiting a little.

If I had the option for ZERO star… this place would get it. Only continue to come because of my insurance and loction close to home.
They are NEVER on time.
Perfect example of awful customer service. In fact, I give them 5 stars in that dept. I was raised that when talking to people, I make eye contact, acknowledge, say please & say thank you. Ladies working here have none of that. Totally impersonal & rude.
I had an appointment @ 3:15 & I was on time. About 4 people ahead of me. We all heard ladies talking in back & they never came out. After 10 minutes after my appointment time, 2 ladies come out @ 3:30 & look at the sign in sheet. 1 says: who had an appointment at 3? What? They gave themselves a break at our expense.
How does this place continue to hire people like tjis is beyond me.

This place is bullshit. sign near door says closed at 5pm got there at 4:30pm the door is already locked. Knocked the door and one lady say come in, someone else in there whisper something to her. than she say sorry we’re closed! And I’m like WTF!!!
Don’t come here expecting that they will be open til 5pm as stated on the sign right next to there door!

Quest has a HORRIBLE phone system for setting up appointments, the automated system is garbage and takes forever to get to a «menu» to select a slot. I ended up having to find it online to make an appointment.
Got in to the office where two guys were waiting ahead of me, no one at the desk, so we sign in and wait. A woman comes in and starts chatting with the elderly man waiting and doesn’t acknowledge the other two people waiting in the room for a good long while. After their chit chat, the lady very annoyingly tells everyone to just sit down and wait for her to get to them.
She asks for my information after a spell, looks at my insurance card and says that they might not take my insurance… THE OFFICE WAS ON A LIST THAT SPECIFICALLY TOOK MY INSURANCE… Really??? You still make me wait in the area where you’ll take my blood even though you think there’s a chance you’ll have to send me away???
While I waited for her to check my information I heard the other «nurses/​whatever they are» chatting to each other from different rooms, so they had to yell to do it… Really? Is that necessary?
Obviously they did take my insurance then I got my blood taken, gave a urine sample and got the hell out of there.